Summary
Overview
Work history
Education
Skills
Additional course and Training
Reference
Timeline
Generic

Peace Bih Tchamba

Gateshead

Summary

I am a hard-working, motivated and dedicated person with lots of skills and qualities to offer. I am open to new opportunities and able to adapt to new situations. I have an HND in Executive Secretaryship and a training in Customer Service. I am competent in ICT. My main roles have been customer-facing, and I am confident in front-of-house, reception, and customer service. I am empathetic and have good communication skill.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Online purchasing and selling

Self Employed
06.2021 - 02.2023
  • Buying from markets and selling online to make a profit.
  • Finding out client's needs and assisting them in finding products.
  • Offering consistent customer service.
  • Finding reliable and trusted suppliers
  • Good product listing that is creating clear and attractive images with accurate description, price and all-important specifications.
  • Ensuring good communication with customers in any situation
  • Delivering on time customer orders
  • Professionally and on time handling questions and concerns
  • Handling returns and refunds
  • Encouraging feedback
  • Managing my social media post, WhatsApp, Facebook and Instagram
  • Protect customer data and transactions

Receptionist/Personal Assistant (internship)

NGO
Douala, Cameroon
02.2019 - 05.2019
  • Carrying out reception duties and meeting and greeting visitors.
  • Completing any administrative duties including the organisation of meetings, providing advice and guidance for students in entrepreneurship and presenting the opportunities for a job after A-level.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Answering phone call in a polite and professional manner
  • Manage incoming and outgoing mail
  • Schedule and confirm appointments and meetings
  • Ordered and organized office supplies and equipment.
  • Assisted with photocopying, scanning, and data entry tasks.
  • Handled confidential information with discretion and professionalism.
  • Manage administrative task

Medical Secretary (internship)

FOHOW
Douala, Cameroon
02.2017 - 06.2017
  • Provide high-quality customer service and care in this role;
  • Clear and compassionate in my communication.
  • Support consultations, scanning and inputting the medical reports for each patient.
  • Provide sales support for different products as needed.
  • Developed friendly relationships with patients to improve their comfort level during visits.
  • Answering phone call in a polite and professional manner
  • Manage incoming and outgoing mail
  • Keep in touch with patients to their improvement
  • Keep Patients Data confidential and secured
  • Manage Administrative task

Personal Assistant (internship)

EPFA (Private School)
Douala, Cameroon
06.2016 - 09.2016
  • Support with front-of-house duties which included reception and showing visitors around the school.
  • Answering phone call in a polite and professional manner
  • Manage incoming and outgoing mail
  • Schedule and confirm appointments and meetings
  • Ordered and organized office supplies and equipment.
  • Assisted with photocopying, scanning, and data entry tasks.
  • Handled confidential information with discretion and professionalism.
  • Manage administrative task

Manager

Cyber Cafe
Douala, Cameroon
02.2015 - 05.2016
  • The marketing of access time to internet networks.
  • Use of different Microsoft packages including Word, Excel and PowerPoint.
  • Use of office equipment such as scanners, photocopiers and printers.
  • Keep strong relationships with clients to secure repeat business.

Education

HND - equivalent to BTEC level 4

Executive Secretaryship
Cameroon
09.2015 - 07.2016

Secretarial Skills training -

CAFRAD
12.2013 - 06.2014

Advanced level -

Government Bilingual High School Deido
09.2011 - 06.2012

Ordinary Level - equivalent to GCSE A-C

Government Bilingual High School Deido
09.2009 - 06.2010

Skills

  • Reception
  • Front of house
  • Customer service
  • Microsoft packages
  • Sales
  • Quality service
  • Online research
  • Creative
  • Transcription
  • Diary management
  • Communication skills
  • Calm under pressure
  • Multilingual
  • Empathetic

Additional course and Training

· Level 1 Certificate in Skills for Working in Business, Administration and Customer Service Industries

· Level 2 Certificate in Understanding Data Protection and Data Security

· Online safety for children

· Online safety for parent and carers

· November Safeguarding for children Level 1 and 2 online at our Gateshead website

· September to November Level 1 accredited course Choose your Future at Millin Charity

· September to November Digital Skills for Employment at Millin Charity

· May 2024 Training Virtual Assistant

Reference

Due to my last role being self-employed I do not have an employer reference, but I am able to provide academic/character references when needed.

Timeline

Online purchasing and selling

Self Employed
06.2021 - 02.2023

Receptionist/Personal Assistant (internship)

NGO
02.2019 - 05.2019

Medical Secretary (internship)

FOHOW
02.2017 - 06.2017

Personal Assistant (internship)

EPFA (Private School)
06.2016 - 09.2016

HND - equivalent to BTEC level 4

Executive Secretaryship
09.2015 - 07.2016

Manager

Cyber Cafe
02.2015 - 05.2016

Secretarial Skills training -

CAFRAD
12.2013 - 06.2014

Advanced level -

Government Bilingual High School Deido
09.2011 - 06.2012

Ordinary Level - equivalent to GCSE A-C

Government Bilingual High School Deido
09.2009 - 06.2010

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Peace Bih Tchamba