Summary
Overview
Work history
Education
Skills
Timeline

Peace Nkollo

Birmingham

Summary

Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing and friendly Receptionist offering dynamic client engagement. Excels in calendar management and scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Service-orientated administrative professional accomplished in maintaining neat, organised reception spaces for staff and guests. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

5
5
years of professional experience

Work history

Receptionist

Nico-p home of vocation and events
Enugu, Nigeria
11.2021 - 09.2023
  • Reduced waiting times through effective time and resource management.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Admitted guests into buildings to control site access.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Signposted other services where appropriate using industry knowledge and contacts.

Assistant manager

Laundry box ltd
Lagos , Nigeria
03.2019 - 09.2021
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Built customer relationships with consultative sales approach.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Enforced company policies and guidelines for all employees.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Created digital file classification system for company-wide use.
  • Represented organisations at seminars, conferences and business events.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Led and managed administrative staff to maintain smooth daily operations.

Education

Bachelor of Science - Applied biology and biotechnology

Enugu state of university of science and technolog, Enugu

Master of Science Inview - Public Health

Birmingham city university , Birmingham
09.2023

Skills

  • Correspondence distribution
  • Transcription and dictation
  • Calendar management
  • Professional appearance
  • Incoming mail distribution
  • Outgoing mail management
  • Customer-service orientated
  • Organised and reliable
  • Post management
  • Open and clear communicator
  • Active listening
  • Telephone skills
  • Online triaging
  • Customer service
  • Client retention strategies
  • Flexible

Timeline

Receptionist - Nico-p home of vocation and events
11.2021 - 09.2023
Assistant manager - Laundry box ltd
03.2019 - 09.2021
Enugu state of university of science and technolog - Bachelor of Science, Applied biology and biotechnology
Birmingham city university - Master of Science Inview, Public Health

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Peace Nkollo