Manpreet Kaur
Southall,Middlesex
Summary
Dedicated professional with a strong background in package handling and customer service excellence. Demonstrates proficiency in parcel processing, barcode scanning, and mail redirection. Known for a positive attitude, punctuality, and time efficiency. Committed to maintaining high standards of customer service etiquette and hand sorting accuracy. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Mail sorter
Angard Staffing (Royal Mail)
Greenford, Ealing
11.2024 - Current
- Sorted mails accurately for swift retrieval and delivery, improving productivity.
- Facilitated on-time distribution to proper routes through efficient mail sorting processes.
- Demonstrated strong teamwork skills whilst handling large quantities of letters and packages.
- Removed rubbish and debris from work areas, maintaining tidy workspace.
- Hand-sorted letters and small parcels, placing in postal trays for distribution.
- Operated scanner device, inputting mail items for tracking.
- Packed mail cages daily in line with established practice.
- Kept work area clean and tidy, promoting a safe working environment.
Customer service representative
British Heart Foundation
Southall, Ealing
06.2024 - 09.2024
- Offered technical support, leading to enhanced user experience.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Assisted customers in making informed decisions by providing detailed product information.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
Masters - Commerce
Panjab University
Chandigarh 08.2019 - 12.2021
Skills
- Positive attitude
- Package weighing
- Package handling
- Customer service etiquette
- Hand sorting
- Mail redirection
- Parcel processing
- Customer service excellence
- Punctuality
- Time efficiency
- Barcode scanning
Affiliations
- gardening
- cleaning
- cooking new dishes
Languages
English
Upper intermediate
Hindi
Upper intermediate
Punjabi
Advanced
Timeline
Mail sorter
Angard Staffing (Royal Mail)
11.2024 - Current
Customer service representative
British Heart Foundation
06.2024 - 09.2024
Masters - Commerce
Panjab University
08.2019 - 12.2021
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