Paz Deol
Sales Administrator
Sutton Coldfield,West Midlands
Summary
Offering strong organisational and customer service skills with experience in managing daily operations and handling client inquiries. Knowledgeable about maintaining accurate records and ensuring smooth workflow. Ready to use and develop communication, problem-solving and team work skills in a professional working environment.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Post Office Supervisor
Heath Road Post Office
Bournville, West Midlands
01.2024 - 01.2025
- Managed sorting and distribution of mail, ensuring timely delivery to recipients.
- Streamlined operational processes to enhance efficiency at branch office.
- Provided guidance on parcel packaging and postage options, increasing sales revenue from ancillary services.
- Conducted regular performance evaluations to identify areas for improvement and commendation.
Post Office Supervisor
Soho Road Post Office
Birmingham, West Midlands
01.2019 - 08.2023
- Trained new staff members to ensure they adhered to company policies and best practices.
- Consducted performance and sales evaluations on a regular basis to identify areas for improvement or commendation.
- Liaised with upper management regarding operational issues, resulting in prompt solutions being provided.
- Organised staff rosters for optimal use of resources during peak periods.
- Supervised counter operations daily to ensure streamlined service delivery without errors or delays.
- Fostered a positive work environment by promoting teamwork and collaboration amongst staff members.
Post Office Supervisor and Clerk
Fazeley Post Office
Tamworth, Staffordshire
01.2017 - 07.2019
- Established strong relationships with customers through excellent service provision, thus boosting reputation within community.
- Ensured customer satisfaction by addressing queries and resolving complaints swiftly.
- Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
Education
Bachelor of Science - Business Management
University of Birmingham
Birmingham 09.2005 - 06.2008
A-Levels and GCSEs - Mathematics, Physics, Business Studies & Information Technology
King Edward VI Camp Hill School for Boys
Birimingham 09.2001 - 07.2005
Skills
- Excellent computer literacy
- Relationship building aptitude
- Decision-Making expertise
- Time management mastery
- Data entry efficiency
- Process improvement application
- Complaint handling expertise
- Product knowledge application
- Sensitivity to confidentiality
- Customer service etiquette
Affiliations
- Cylcing and keeping fit
- Reading and Writing
- Local Outdoor Volunteer Work
Accomplishments
Scholarship at the National Academy of Writers, Birmingham City University
NVQ Level 2 Cheffing at University College Birmingham
Charity Bike Ride from Birmingham to London 2008 to 2011
King Edward Foundation Award for oustanding Business Studies results
References
References available upon request.
Timeline
Post Office Supervisor
Heath Road Post Office
01.2024 - 01.2025
Post Office Supervisor
Soho Road Post Office
01.2019 - 08.2023
Post Office Supervisor and Clerk
Fazeley Post Office
01.2017 - 07.2019
Bachelor of Science - Business Management
University of Birmingham
09.2005 - 06.2008
A-Levels and GCSEs - Mathematics, Physics, Business Studies & Information Technology
King Edward VI Camp Hill School for Boys
09.2001 - 07.2005
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