PAYAL TRUPKANE
Halifax, West Yorkshire
Summary
A motivated and resilient business professional with advanced management acumen and extensive multi-industry expertise spanning hospitality, retail and administrative operations. Proficient in process enhancement, project leadership, and organisational support. Thrives in dynamic, multicultural environments while delivering measurable business value through improved efficiency.
Overview
6
6
years of professional experience
Work history
Operations coordinator
Evendors Event
Nagpur, INDIA
10.2024 - 01.2025
- Managed end-to-end event operations, coordinating vendors, logistics, and on-site teams to deliver complex projects on time and within budget.
- Developed and executed run-of-show plans and risk mitigation strategies, reducing operational delays and ensuring seamless live event execution.
- Negotiated vendor contracts and streamlined cross-functional communication, optimizing costs while maintaining high-quality client experiences.
Office Executive
HP Facility Management Services Pvt. Ltd.
Pune, INDIA
07.2022 - 09.2024
- Managed daily operations and client liaison for corporate facility services across 10+ sites, coordinating a team of 150+ staff while maintaining consistently high satisfaction ratings.
- Restructured the client communication framework, introducing scheduled review meetings and performance reports that strengthened retention and led to two contract renewals.
- Achieved cost savings through optimised inventory management and strategic vendor negotiations, reducing annual operational expenditure.
Front office assistant
The Pride Hotel
Nagpur, INDIA
10.2020 - 06.2022
- Directed daily front office functions, including guest check-ins/check-outs, reservations, billing assistance, and enquiry resolution, maintaining a professional and efficient initial interaction with customers.
- Coordinated closely with housekeeping, maintenance, and management teams to resolve guest requests and operational issues promptly, contributing to smooth service delivery and customer satisfaction
- Maintained accurate records, guest information, and transactional data while handling complaints discreetly and adhering to organisational service standards and procedures
Internship
The Avadh Utopia Surat
Surat, INDIA
12.2018 - 06.2019
- Assisted in front office operations, housekeeping tasks, food and beverage service, and kitchen support.
- Supported daily departmental activities and learned end-to-end hospitality service delivery
- Delivered high standards of customer service while handling guest enquiries and service issues, earning recognition as “Best Trainee” for professionalism and service quality
Education
University of Surrey
MSc International Business Management
Guildford, United KingdomTuli College of Hotel Management
BSc In Hospitality Studies
Nagpur, IndiaSkills
- Communication
- Collaboration and teamwork
- Problem Solving
- Multitasking proficiency
- Active listening skills
- Leadership capabilities
Languages
English
Proficient (C2)
Marathi
Native
Hindi
Fluent
Timeline
Operations coordinator
Evendors Event
10.2024 - 01.2025
Office Executive
HP Facility Management Services Pvt. Ltd.
07.2022 - 09.2024
Front office assistant
The Pride Hotel
10.2020 - 06.2022
Internship
The Avadh Utopia Surat
12.2018 - 06.2019
University of Surrey
MSc International Business Management
Tuli College of Hotel Management
BSc In Hospitality Studies