Payal Vaghela
London
Summary
Compassionate care support worker with four years of experience assisting Holocaust survivors and WWII refugees. Delivered person-centred care, medication management, and domestic support to enhance independent living. Collaborated on staff support and compliance with CQC regulations, gaining valuable insights into team management in retirement services. Strong IT skills in Microsoft Word and Excel facilitate effective communication with older adults and healthcare professionals.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work history
Associate
Mangalam Information Technologies Pvt.Ltd.
Ahmedabad,India, India
2019.11 - 2020.09
- Performed quality checks and maintained accurate documentation for US healthcare insurance claim follow-up cases.
- Maintained accurate records of claim status, follow-up actions, and resolutions.
- Verified claim details and ensured documentation complied with process guidelines.
- Coordinated with internal teams and insurance representatives to resolve claim issues.
- Performed follow-up on insurance claims when required and documented outcomes in system.
- Ensured timely and accurate completion of assigned cases.
Healthcare Support Worker
Kaushi Wimalachandra
Stanmore, Harrow
2021.05 - 2022.03
- Supported an individual with Parkinson's disease by providing personal care, including toileting, showering, and feeding, while ensuring comfort, dignity, safety, and person-centred care.
- Communicated complex medical information to patients, carers, and relatives, ensuring understanding and empowering clients with knowledge about their care.
- Engaged with patients and families to discuss care plan adaptations, fostering collaboration and enhancing care quality.
- Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to doctor.
- Completed documentation of care, hospital actions, and patient activities, contributing to comprehensive client records and continuity of care.
- Documented daily observations and mobility activities to track patient progress.
Care Support worker
Jewish Care
Golders Green, Barnet
2022.07 - 2026.06
- Delivered person-centred care with medication, meals, chores, and domestic support.
- Delivered compassionate 1-to-1 palliative end-of-life care, ensuring dignity and comfort for residents.
- Addressed physical, emotional, and personal needs of residents throughout end-of-life journey.
- Maintained comfort with compassionate monitoring of wellbeing changes closely.
- Supported people with disabilities to live independently in own homes.
- Supported Holocaust survivors and World War 2 refugees in retirement living homes daily.
- Provided stimulating group and 1-to-1 activities for frail older residents.
- Planned coffee mornings, exercise, knitting, painting, and walking activities regularly.
- Participated in care plan review meetings, enhancing person-centred planning through insights and contributions.
- Monitored residents’ needs during reviews through person-centred contributions.
- Communicated with families and health professionals, including GPs and pharmacists.
- Kept resident care files accurate and compliant with requirements.
- Completed administration by organising resident documentation in red and blue folders.
- Supported safeguarding duties by monitoring safeguarding practices on the floor.
- Reported safeguarding concerns appropriately to management for follow-up.
- Performed monthly emergency equipment checks for safety and compliance.
- Reported emergency equipment availability and safety status for standards.
- Collaborated with management during personal development planning and training periods.
- Gained insight into staff support aligned to CQC expectations and health safety.
- Assisted with staff rostering requirements alongside management.
- Developed understanding of team manager responsibilities in retirement living services.
- Prepared to support Wohl Court management team, staff, and tenants.
- Demonstrated hardworking, friendly, kind, and engaging daily support behaviour.
- Applied empathy to older people’s needs using retirement living values.
- Used IT to prepare spreadsheets and written reports in Excel.
- Produced clear written and spoken communication for support documentation.
- Built knowledge of care home administration compliance and quality assurance.
- Studied level 4 adult care diploma and completed most modules.
- Paused educational progress due to unresolved technical difficulties with training provider.
- Worked as care support worker at Selig Court for 3 years 11 months.
- Paused educational progress due to unresolved technical difficulties with training provider.
- Worked as care support worker at Selig Court for 3 years 11 months.
Education
Master of Science - management
Oxford Brookes University
Oxford, OXF 2020.09 - 2022.04
Master of Finance - Management
Welingkar Institute of Management
Mumbai, India 2016.07 - 2019.05
Skills
- Palliative care
- End-of-life care
- Dementia care training
- Care plan management
- Care plan implementation
- Medication management
- Infection prevention and control
- Infection control protocols
- Healthcare compliance
- Safeguarding practices
- Vulnerable adult protection
- Clinical documentation
- Medical staff communication
- Managing challenging behavior
- Effective communication
- Ethical judgment
- Accounts Receivable (AR) Follow-up
References
Available on request.
Hobbies
Dancing and reading.
Professional Development
Began the Level 4 Diploma in Adult Care and successfully completed the majority of the programme. Studies were paused due to technical issues with the training provider, with only the final stages remaining.
Timeline
Care Support worker
Jewish Care
2022.07 - 2026.06
Healthcare Support Worker
Kaushi Wimalachandra
2021.05 - 2022.03
Master of Science - management
Oxford Brookes University
2020.09 - 2022.04
Associate
Mangalam Information Technologies Pvt.Ltd.
2019.11 - 2020.09
Master of Finance - Management
Welingkar Institute of Management
2016.07 - 2019.05