PAYAL TRUPKANE
Halifax, West Yorkshire
Summary
A motivated and resilient business professional with advanced management acumen and extensive multi-industry expertise spanning hospitality, retail and administrative operations. Proficient in process enhancement, project leadership, and organisational support. Thrives in dynamic, multicultural environments while delivering measurable business value through improved efficiency.
Overview
6
6
years of professional experience
4048
4048
years of post-secondary education
Work history
Operations coordinator
Evendors Event
Nagpur, INDIA
2024.10 - 2025.01
- Managed end-to-end event operations, coordinating vendors, logistics, and on-site teams to deliver complex projects on time and within budget.
- Developed and executed run-of-show plans and risk mitigation strategies, reducing operational delays and ensuring seamless live event execution.
- Negotiated vendor contracts and streamlined cross-functional communication, optimizing costs while maintaining high-quality client experiences.
Office Executive
HP Facility Management Services Pvt. Ltd.
Pune, INDIA
2022.07 - 2024.09
- Managed daily operations and client liaison for corporate facility services across 10+ sites, coordinating a team of 150+ staff while maintaining consistently high client satisfaction ratings through responsive service and effective issue resolution.
- Served as the primary point of contact for clients, promptly addressing service requests, resolving complaints, and ensuring customer needs were met in line with service level agreements (SLAs).
- Restructured the client communication framework by introducing scheduled review meetings, service feedback sessions, and performance reports, strengthening client relationships and leading to two contract renewals.
- Delivered high-quality customer service by proactively identifying client requirements, coordinating with internal teams, and ensuring timely service delivery across all facilities.
- Achieved cost savings through optimized inventory management and strategic vendor negotiations, while maintaining service quality and customer satisfaction.
Front office assistant
The Pride Hotel
Nagpur, INDIA
2020.10 - 2022.06
- Directed daily front office functions, including guest check-ins/check-outs, reservations, billing assistance, and enquiry resolution, maintaining a professional and efficient initial interaction with customers.
- Coordinated closely with housekeeping, maintenance, and management teams to resolve guest requests and operational issues promptly, contributing to smooth service delivery and customer satisfaction
- Maintained accurate records, guest information, and transactional data while handling complaints discreetly and adhering to organisational service standards and procedures
Internship
The Avadh Utopia Surat
Surat, INDIA
2018.12 - 2019.06
- Assisted in front office operations, housekeeping tasks, food and beverage service, and kitchen support.
- Supported daily departmental activities and learned end-to-end hospitality service delivery
- Delivered high standards of customer service while handling guest enquiries and service issues, earning recognition as “Best Trainee” for professionalism and service quality
Education
Master of Science - International Business Management
University of Surrey
GuildfordBachelor of Science - Hospitality Studies
Tuli College of Hotel Management
Nagpur, IndiaSkills
- Communication
- Collaboration and teamwork
- Problem Solving
- Multitasking proficiency
- Active listening skills
- Leadership capabilities
Languages
English
Fluent
Marathi
Native
Hindi
Native
Computer Skills
- Microsoft Office( Word, Excel, PowerPoint)
- CRM software
- Online Customer Support Tools
References
References available upon request.
Timeline
Operations coordinator
Evendors Event
2024.10 - 2025.01
Office Executive
HP Facility Management Services Pvt. Ltd.
2022.07 - 2024.09
Front office assistant
The Pride Hotel
2020.10 - 2022.06
Internship
The Avadh Utopia Surat
2018.12 - 2019.06
Master of Science - International Business Management
University of Surrey
Bachelor of Science - Hospitality Studies
Tuli College of Hotel Management