Payal Neupane
Charlton,,Greater London
Summary
A Bachelor’s graduate in Hospitality Management with hands-on experience in the restaurant and retail industries. Skilled in customer service, operations support, and team collaboration, with a strong focus on delivering high-quality guest experiences. Adaptable, detail-oriented, and committed to maintaining service standards.
Overview
4
4
years of professional experience
Work history
Retail sales associate
Caviar House, Harrods
Knightsbridge, Greater London
04.2024 - Current
- Assisted customers in locating products and provided recommendations based on preferences.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Organised displays to promote inventory and encourage customer purchases.
Waitress
Caviar House
Piccadilly, United Kingdom
04.2023 - 04.2024
- Maintained excellent level of service in busy and demanding restaurant environment.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Receptionist
SI-UK Nepal
Kathmandu
06.2022 - 09.2022
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Tracked daily activities and important metrics with spreadsheets.
- Acted as first point of contact for wide range of personnel.
Education
Bachelor - Hospitality
University of Greenwich
London, ENG 09/2022 - 07/2025
Higher Secondary - Science
Diamond Higher Secondary School
Nepal 03.2019 - 4 2021
Skills
- Verbal communication
- Hospitality expertise
- Organized and reliable
- Problem-solving
- Effective customer upselling
Timeline
Retail sales associate
Caviar House, Harrods
04.2024 - Current
Waitress
Caviar House
04.2023 - 04.2024
Receptionist
SI-UK Nepal
06.2022 - 09.2022
Higher Secondary - Science
Diamond Higher Secondary School
03.2019 - 4 2021
Bachelor - Hospitality
University of Greenwich
09/2022 - 07/2025