Payal Haria
London,UK
Summary
Accomplished professional with expertise in branch and operations management, driving revenue growth and profitability through strategic fleet utilisation and cost control. Demonstrates a strong commitment to customer service excellence, sales, and business development. Proven track record in team leadership, staff development, and performance management, with a focus on KPI and P&L management. Skilled in risk management, compliance, and process improvement to enhance operational efficiency.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work history
Branch Manager
Enterprise Mobility
06.2021 - 01.2026
- Managed full operational responsibility for a high-volume branch, overseeing daily rentals, fleet logistics, customer service, and financial performance.
- Led, coached, and developed a team of 10 employees, improving employee engagement, productivity, and promotion readiness.
- Consistently achieved and exceeded sales, customer satisfaction, and profitability targets.
- Managed branch P&L, controlling costs and improving overall branch profitability year-on-year.
- Maintained high ESQi scores through exceptional customer service and issue resolution.
- Optimised fleet utilisation and damage control, reducing downtime and operational costs.
- Built strong relationships with local businesses, insurers, and corporate accounts to drive repeat business.
- Ensured compliance with Enterprise policies, health & safety, and risk management procedures.
- Improved branch productivity by implementing efficient work schedules.
- Provided excellent customer service, securing client loyalty.
- Conducted regular performance reviews for continuous employee development.
Assistant Branch Manager / Management Trainee
Enterprise Mobility
08.2017 - 06.2021
- Supported branch leadership with daily operations, sales initiatives, and team supervision.
- Assisted in training new hires and coaching staff to meet performance standards.
- Played a key role in customer retention and upselling additional products and services.
- Contributed to branch growth through local marketing and business development activities.
- Implemented innovative marketing strategies for improved outreach.
- Improved branch efficiency by streamlining administrative processes.
- Dealt with customer complaints, enhancing satisfaction levels.
- Partnered with Branch Manager to devise effective operational strategies.
- Identified new business opportunities for increased market share.
Management Trainee/ Management Assistant
Enterprise Mobility
10.2014 - 08.2017
- Provide exceptional customer service, including vehicle rentals, returns, and customer support
- Assist with sales and marketing activities, including branch sales goals and local business development
- Learn branch operations such as fleet management and logistics
- Resolve customer concerns professionally and efficiently Support and eventually supervise daily branch operations
- Participate in structured training focused on leadership, financial performance, and management skills
Education
Bachelor of Arts - International Business and Globalisation
De Montfort University
Leicester08.2014
Skills
- Branch & Operations Management
- Revenue Growth & Profitability
- Fleet Utilisation & Cost Control
- Customer Service Excellence (ESQi)
- Sales & Business Development
- Team Leadership & Staff Development
- Performance Management & Coaching
- KPI & P&L Management
- Risk Management & Compliance
- Process Improvement
Accomplishments
- Increased branch revenue by 15% over 4 years.
- Achieved top 10% ranking in regional ESQi/customer satisfaction scores.
- Promoted 15 team members into management or leadership roles.
- Reduced fleet damage costs by 35% through improved controls and training.
- Successfully managed peak periods while maintaining service quality and profitability.
Affiliations
- Travel Enthusiast
- Foodie
- Learning Sign Language
Languages
Gujarati
Elementary
Professional Development & Training
- Enterprise Management Training Programme
- Leadership & Coaching Workshops
- Sales & Customer Service Excellence Training
- Health & Safety & Risk Management Training
Additional information
- Full clean driving licence
- Willing to relocate / travel
- References available upon request
Timeline
Branch Manager
Enterprise Mobility
06.2021 - 01.2026
Assistant Branch Manager / Management Trainee
Enterprise Mobility
08.2017 - 06.2021
Management Trainee/ Management Assistant
Enterprise Mobility
10.2014 - 08.2017
Bachelor of Arts - International Business and Globalisation
De Montfort University