payal
Oxford,Oxford
Summary
Dedicated team member with extensive experience in customer service and retail operations, consistently maintaining optimal hygiene levels and delivering reliable service under high pressure. Proven ability to upsell products, enhance daily revenue, and proactively address customer needs. Skilled in public speaking, attention to detail, and performance management. Experienced in food handling and safety standards with a background as a continental chef trainee. Seeking to leverage skills in a dynamic environment focused on customer satisfaction and operational excellence.
Overview
2
2
Languages
2
2
years of professional experience
Work History
team member
Chicken Cottage
Hillingdon
02.2024 - 07.2024
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction
- Warmly greeted customers and proactively reduced wait times
- Demonstrated proper food handling and safety standards
- Delivered reliable customer service with attention to detail even under high pressure
- Used initiative to foresee customer and team needs, taking preventative action to minimise issues
- Received complaints and feedback, escalating as necessary for swift resolution
- Upsold extras to help increase daily revenue intakes
- Completed cross-training to aid team workflows in peak times
team member
Super bros
Uxbridge
11.2023 - 01.2024
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction
- Warmly greeted customers and proactively reduced wait times
- Demonstrated proper food handling and safety standards
- Delivered reliable customer service with attention to detail even under high pressure
- Prepared and packaged orders with precise presentation skills
- Completed daily cleaning lists to maintain tidy and welcoming dining areas
- Upsold extras to help increase daily revenue intakes
continental chef trainee
Molecule air bar
Lucknow
01.2022 - 08.2022
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance
Education
Master of Business Administration - management
BPP University
London11.2024
Skills
- Customer Service
- Customer relations
- Public speaking
- Attention to Detail
- Performance Management
- Retail operations
- Cooking
Languages
English
Hindi
Hobbies and Interests
- Guitar
- Travelling
Timeline
team member
Chicken Cottage
02.2024 - 07.2024
team member
Super bros
11.2023 - 01.2024
continental chef trainee
Molecule air bar
01.2022 - 08.2022
Master of Business Administration - management
BPP University