Pawel Ozog
London,UK
Summary
Operations and Business Manager with over 5 years of experience in leading teams and managing multimillion-pound budgets across hospitality and property sectors. Demonstrated ability to drive efficiency and deliver measurable business improvements while enhancing customer experience and optimizing revenue streams. Expertise in aligning operational performance with business objectives through effective leadership, cost control, and process innovation. Recognized for strong stakeholder management and problem-solving skills, consistently inspiring teams to exceed performance targets.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Multisite Event Operations Manager
Camm&Hooper
London, UK
2024.10 - 2025.06
- Led operations across multiple premium event venues, managing complex events with budgets up to £250k.
- Coordinated cross-functional teams and vendors to ensure flawless event execution.
- Implemented process improvements across venues to enhance service consistency and efficiency.
- Ensured compliance with health, safety, and regulatory policies throughout event management.
Event Venue Manager (Seasonal)
Northumberland Estates
London, UK
2024.03 - 2024.10
- Oversaw comprehensive venue operations, managing staffing, contractors, and event coordination.
- Led a team to execute high-profile events while upholding stringent health and safety standards.
- Resolved on-site challenges promptly to ensure seamless event execution.
- Managed scheduling and logistics for entertainment and technical teams, ensuring optimal performance.
Assistant General Manager
Ibis Styles London Ealing
London, UK
2023.06 - 2024.02
- Supported General Manager in all hotel operations, acting as GM when required.
- Managed day-to-day operations of multi-department hotel with over £5 million annual turnover.
- Oversaw full recruitment cycle and staff onboarding to enhance team performance.
- Developed in-house training programmes aimed at boosting employee effectiveness.
- Handled financial duties including budgeting, invoicing, and discrepancy resolution.
- Led food and beverage operations, improving guest satisfaction and revenue by 8%.
Assistant General Manager
Ibis Budget
London, UK
2021.12 - 2023.05
- Reopened hotel post-COVID, establishing a high-performing team from inception.
- Achieved 15% increase in guest satisfaction through targeted staff training.
- Developed and executed comprehensive team development and succession plans.
- Assisted with monthly budgeting and coordinated inter-departmental reporting.
- Managed internal HR functions, including rota planning, payroll, and mentoring.
- Streamlined guest services and efficiently handled group reservations.
Night Auditor/Duty Manager
Ibis London Wembley
London
2021.07 - 2021.11
- Reconciled daily revenue reports and resolved front office and F&B variances.
- Delivered excellent overnight guest service, including check-ins and issue resolution.
- Maintained accurate inventory and upheld brand policy standards.
DEMICHEFDEPARTIE
Milk Beach
London
2020.11 - 2021.06
General labourer
Zawisza Construction LTD
2020.05 - 2020.10
Pizza Chef
Loco Locale
London
2019.08 - 2020.05
Point of Sales Manager
Wroclaw
2018.12 - 2019.05
Sales Specialist
Wroclaw
2017.07 - 2018.11
Call Center Sales Agent
Wroclaw
2016.05 - 2017.06
WAITER
Wroclaw
2015.09 - 2016.05
Education
High School Diploma -
College
Wroclaw05.2018
Skills
- P&L oversight and budget management
- Multi-site operations
- Process improvement and operational efficiency
- Facilities management
- Health, safety and compliance leadership
- Revenue growth and profit optimization
- Contract negotiation and vendor management
- Cost reduction and resource optimization
- KPI delivery and performance analysis
- Team leadership (up to 50 staff)
- Recruitment and talent retention
- Stakeholder relationship management
Certification
- Personal Licence BIIAB LEVEL 2, Present
- First Aid level 2&3, Present
- Employment Law, Present
- Food Safety Level2&3, Present
- Fire Marshal, Present
- Counselling Skills Level 2&3, Present
Languages
English
Polish
Timeline
Multisite Event Operations Manager
Camm&Hooper
2024.10 - 2025.06
Event Venue Manager (Seasonal)
Northumberland Estates
2024.03 - 2024.10
Assistant General Manager
Ibis Styles London Ealing
2023.06 - 2024.02
Assistant General Manager
Ibis Budget
2021.12 - 2023.05
Night Auditor/Duty Manager
Ibis London Wembley
2021.07 - 2021.11
DEMICHEFDEPARTIE
Milk Beach
2020.11 - 2021.06
General labourer
Zawisza Construction LTD
2020.05 - 2020.10
Pizza Chef
Loco Locale
2019.08 - 2020.05
Point of Sales Manager
2018.12 - 2019.05
Sales Specialist
2017.07 - 2018.11
Call Center Sales Agent
2016.05 - 2017.06
WAITER
2015.09 - 2016.05
High School Diploma -
College