Pawel Kijenski

• Proactively engaged customers, quickly building rapport to understand and satisfy their needs.
• Managed complex customer queries and escalated complaints across various channels, ensuring professional and timely resolution for continued satisfaction.
• Processed transactions, refunds, and exchanges efficiently, ensuring all company procedures were followed.
• Provided expert guidance on products, leveraging exceptional communication skills to enhance the in-store experience.

• Drove all stages of the sales process, including effective after-sales follow-up and long-term customer relationship management.
• Collaborated closely with the Service Manager and Workshop team to maintain full awareness of vehicle service and repair stages, enabling accurate and timely communication with customers.
• Mentored junior team members on achieving sales targets and best practices for customer engagement.
• Consistently achieved and exceeded sales targets across all products and services.
• Effectively handled daily customer meetings, sales calls, and account management tasks, improving sales team efficiency.

• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Achieved and exceeded sales targets in line with client growth across all products and services.
• Delivered outstanding after-sales care through regular communication with customers.
• Built long-term relationships with customers and generated referrals from existing clients.

• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Operated cash registers with accuracy and processed cash and card transactions.
• Stocked, replenished and organised shelves to ensure consistent levels

of product availability.

• Followed company procedures and guidelines for smooth retail operations.
• Tagged products quickly and accurately with price tags and stickers.

• Delivered professional representation of brand during interactions with customers.
• Built relationships with customers through friendly interaction and assistance.
• Maintained shop floor cleanliness for an inviting shopping environment.
• Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
• Enhanced customer engagement by offering product knowledge and advice.
• Managed stock level for effective store operation.

• Built relationships with customers through friendly interaction and assistance.
• Maintained shop floor cleanliness for an inviting shopping environment.
• Ensured compliance with health and safety regulations within the retail environment.
• Collaborated with team members to meet daily sales targets.
• Executed visual merchandising displays to increase product appeal.
• Assisted customers to make informed purchasing decisions.
• Managed stock level for effective store operation.

• Handled customer queries focused on first-call resolution.
• Managed and escalated complaints effectively, resulting in positive customer outcomes.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.