Summary
Overview
Work history
Education
Skills
Languages
Custom
Personal Information
References
Timeline
Generic

Pawel Mika

Chessington,Surrey

Summary

Experienced Deputy Manager with a strong foundation in team management and leadership, complemented by solid problem-solving abilities. Demonstrates resilience and self-discipline, ensuring effective time management and critical thinking in high-pressure environments. Committed to creating positive work environment through staff development and training.

Overview

11
11
years of professional experience

Work history

Deputy Manager

FOX CONNAUGHT
London, England
09.2024 - 09.2025
  • Implemented restaurant service, leading to increase of revenue by 15%
  • Maximised potential and reduced labour costs through effective scheduling
  • Helped to develop and execute strategies to attract new customer segments
  • Inspired the team to achieve over 700 five-star positive reviews within a year.
  • Provided guidance to junior staff, fostering professional growth and development.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Contributed innovative ideas during strategy meetings that led to business expansion.

Retail and Bars Manager

WIMBLEDON AFC
London, England
01.2023 - 06.2023
  • Coordinated operations of five retail units, three mobile bars, and the E-bars during events, attended by up to 9,000 fans, with 10K to 16K takings within two hours.
  • Liaised with the client (Wimbledon) and the Employer (Elior) to ensure both parties' objectives were met.
  • Managed stock, labour control, training, recruitment, and ordering.
  • 96% internal audit within the first two months and 5/5 food hygiene rating in the fifth month.
  • Maintained inventory control, reduced stock shortages.
  • Delivered high-quality products to increase customer satisfaction.
  • Led performance reviews, identified areas for improvement.
  • Optimised resource allocation for increased profits.
  • Facilitated staff training, resulting in better customer service.
  • Delegated tasks efficiently to maximise productivity.
  • Developed accurate sales forecasts for improved strategic planning.
  • Liaised with suppliers to ensure timely deliveries.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Designed and implemented training to further develop staff based on business goals.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Deputy Manager

MITCHELLS & BUTTLER
London, England
10.2021 - 12.2022
  • Best performing Harvester in the UK.
  • Business operations generating up to £60K weekly sales.
  • Focussed on delivering KPI's and ensuring compliance with standards.
  • Developed and implemented business strategies to increase sales.
  • Managed daily operations for smooth running of the restaurant.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

Online Assistant

SAINSBURY'S Kiln Lane
London, England
09.2020 - 05.2021
  • Feeding the nation during the pandemic in the largest Salisbury's in the UK.
  • Worked closely with other team members, fostering a positive work environment.
  • Handled multiple tasks simultaneously whilst meeting deadlines, demonstrating excellent organisational skills.

Assistant Manager

MITCHELLS & BUTTLER
London
02.2019 - 09.2020
  • Managed restaurant service during the pandemic.
  • Monitored local events to ensure smooth and efficient operations.
  • The highest NSF Scores in district for both: Vintage Inn and the Harvester.

Assistant Manager

THE PLOUGH PUB, EAST SHEEN
London
09.2017 - 01.2019
  • Oversaw fine dining operations for mostly regular local clientele.
  • Daily kitchen audits.
  • Social media updates.

Support Worker / Driver

NATIONAL AUTISTIC SOCIETY
London, England
08.2016 - 08.2017
  • Providing inspirational activities for the young adult suffering from schizophrenia.
  • Key worker for the group of adults on different levels of spectrum.
  • Maintaining safe environment and supporting development of life skills.
  • Supported daily living skills training which increased client self-sufficiency.
  • Participated in regular team meetings, enhancing quality of care provided.
  • Promoted physical activity through assistance with exercises improving overall health condition of the client.
  • Provided safe transportation for medical appointments, ensuring timely arrival.
  • Liaised with external and internal professionals to provide support.

Restaurant Night Supervisor and Bartender

RE HOTEL, SHOREDITCH
London, England
09.2014 - 02.2017
  • Maximising night bar revenue and helping the guests to settle in.
  • Labour Cost 27K under Budget.
  • GP 6.10% vs Budget.
  • Significant increase of night bar revenue.

Education

Bachelor of Laws - Law

Open University
Milton Keynes
09.2020 -

Diploma of Higher Education - Law

Open University
United Kingdom
09.2020 - 07.2021

Skills

  • Leadership and Team Management
  • Problem Solving
  • Critical Thinking
  • Decision-Making Competence
  • Time Management
  • Customer Service
  • Health and Safety Compliance
  • Knowledge of Employment Law

Languages

Fluent in English
Fluent
Fluent in Polish
Native

Custom

Available for immediate start

Personal Information

Nationality: British

References

References available upon request.

Timeline

Deputy Manager

FOX CONNAUGHT
09.2024 - 09.2025

Retail and Bars Manager

WIMBLEDON AFC
01.2023 - 06.2023

Deputy Manager

MITCHELLS & BUTTLER
10.2021 - 12.2022

Bachelor of Laws - Law

Open University
09.2020 -

Diploma of Higher Education - Law

Open University
09.2020 - 07.2021

Online Assistant

SAINSBURY'S Kiln Lane
09.2020 - 05.2021

Assistant Manager

MITCHELLS & BUTTLER
02.2019 - 09.2020

Assistant Manager

THE PLOUGH PUB, EAST SHEEN
09.2017 - 01.2019

Support Worker / Driver

NATIONAL AUTISTIC SOCIETY
08.2016 - 08.2017

Restaurant Night Supervisor and Bartender

RE HOTEL, SHOREDITCH
09.2014 - 02.2017

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Pawel Mika