I am a proactive and versatile IT project manager, with a strong background in the healthcare sector, supported by two years of experience as a support engineer at TCS. My recent achievement of an MSc in project management and prince2 certification has provided me with the abilities necessary to ensure smooth project execution. I am enthusiastic about applying my distinct combination of healthcare knowledge, technical proficiency, and project management expertise to excel in a dynamic junior project manager position, where i can contribute to driving innovation and efficiency within your organization. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
PAVVATHARINI APPALANENI
Summary
Overview
Work History
London school of informaticsLondon
Job overview
- Led a project at the London school of informatics focused on optimizing operational efficiency for citizen refrigerators
- Utilized prince2 methodology to ensure a structured and controlled approach to project management
- Created a comprehensive business case for addressing two critical issues: Reducing back-office paperwork and reducing product misplacement
- Spearheaded the introduction of cutting-edge technology into the organization, including the incorporation of computer systems and a dedicated product unit within the warehouse
- Successfully recruited and trained a team of staff to enhance productivity, reduce errors, and adapt to the new technology
- Structured the project into distinct 'themes,' facilitating efficient project management and control.
TCS (Tata Consultancy Services)
Job overview
- Prioritized and resolved support requests and incidents in a timely manner
- Ensured compliance with SLAs and responded to urgent issues
- Monitored and upheld SLAs for issue resolution and response times
- Escalated issues as necessary to maintain SLA compliance
- Created, updated, and maintained service tickets in the IT services management system
- Executed routine tasks, such as account creation, password resets, and system access provisioning
- Maintained and troubleshooted mainframe systems
- Implemented changes and updates to mainframe configurations as needed
- Created, modified, and deleted user accounts while adhering to security and compliance requirements
- Kept detailed records of support activities, incident resolutions, and service requests
- Provided clear and effective communication to end-users and stakeholders
- Ensured adherence to healthcare industry regulations and security standards
- Collaborated with other IT teams and vendors to resolve complex technical issues.
Education
Sri Krishna arts and science college
University Overview
BPP university
University Overview
Skills
Certification
Timeline
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