Pavlos (Paul) Pandeli

Following the takeover of Heath Crawford & Foster Ltd in August 2023, we were officially integrated into CIM (Clear Insurance Management) in March 2024.

• Managed client book, ensuring key clients received consistent service.
• Assisted in transitioning computer programmes from Open GI to Acturis.
• Supported branch development through budget management, forecasting, and threat identification.
• Monitored lapsed cases to establish any trends and to ensure that fair effort had been shown by staff, to secure/maintain the client.
• Overlooked the direction of risk placements, utilisation of the group's key insurer partners and schemes.

In addition to my existing Account Executive role, my promotion included the following additional duties.

• Reviewed policies to ensure fair distribution of client accounts based on staff capability.
• Assisted in recruitment and termination processes as needed.
• Supported the director with FCA compliance measures to maintain adherence to regulations.

Working within the Commercial Department and inheriting an existing portfolio of mainly property focused commercial risks.

• Management and Development of both new and existing commercial accounts, midterm adjustments and claims.
• The ability to negotiate and influence the direction of profitable growth and retention of new and renewal business.
• Marketing and execution of all Commercial Insurance products, including PI and D&O.
• Assisting with the smooth amalgamation of broker takeovers.

I was employed to maintain and develop the Commercial Insurance account.

• Handling of both new and existing commercial accounts and midterm adjustments.
• Data capturing of the client's specific demands and needs.
• Training and compliance with FCA regulations.

Working for this Accident Management Company, my responsibilities included.

• Assisted in the setup and development of the new fleet connect department.
• Aided in building a database of commercial fleet businesses.
• Supported cross-selling of services between marketing partners.

Having relocated to South of Cyprus, I was employed by this Insurance Company to manage the poorly run Limassol Branch.

• Beginning with a team of 6 staff, we quickly grew the branch to 11 staff by 2008 and began working independently from Head Office in Nicosia.
• Support and coach staff where necessary to develop their knowledge, skills and confidence.
• Monitoring profit margins, production, claims loss ratios and sales targets.
• Strategic review on account performance, checking Proposal Forms, Cover Notes and Receipts.
• Identification of poorly managed risks to the senior underwriter with personal risk assessment recommendations.

Managing all types of commercial insurance.

• Building working relationships with Insurers to meet the needs of each client, to ensure delivery of profitable business results.
• The formation and development of strong relationships with specific emphasis on business placers and decision makers.

Employed in this Business Development Role, my duties included.

• Buying into comprehensive databases of large business industries.
• Sales of predominantly commercial combined and motor fleet insurance.
• Introducing Sub-Brokers & Lloyd's Syndicates to Alpha for placement of Specialist Risks.

Working at the time for one of the largest Construction Brokers.

• Handling large Commercial Combined, Motor Fleet, Commercial/Residential Property Owners, Contractors All Risks, Contract Works and Combined Liability Insurances.
• Internal & External marketing and sales of bespoke SME, Commercial Combined, Combined Liability, Motor Fleet and Property Owners Insurances within the composite and Lloyd's market.
• Negotiating new business and renewal premiums, including claims settlements within the Lloyd's Underwriters market.

Initially employed as an Area Trouble Shooter for neglected branches. After 18 months at this post, I was promoted to Assistant Branch Manager.

• Face to Face Sales and management of new and renewal General Insurance policies.
• Monitoring and documenting staff performance, promotions and branch production.