Pavlina Semanjaku
Senior Sales Manager
Antwerp,Belgium
Summary
Dynamic and results-driven professional with extensive experience as Head Waiter at Evangelicals, excelling in guest relations and team supervision. Proven ability to enhance dining experiences through effective menu presentation and conflict management, leading to increased customer loyalty and satisfaction. Skilled in food and beverage pairings, fostering strong relationships with returning guests.
Overview
6
6
years of professional experience
Work History
Head Waiter
Evangelicals
01.2024 - 10.2025
- Greeted and seated guests, ensuring a welcoming dining experience.
- Assisted with menu explanations, enhancing guests' understanding of offerings.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area for optimal service.
- Monitored guest satisfaction and addressed any concerns promptly.
- Supported training of new staff on service protocols and standards.
- Participated in team meetings to discuss service improvements and guest feedback.
- Greeted new customers, discussed specials, and took drink orders.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served personal section of tables.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
Cosmetic Beauty Advisor
L.d.S
01.2022 - 12.2024
- Provided expert product knowledge to assist customers in selecting appropriate cosmetic products.
- Conducted skin assessments to recommend tailored beauty solutions for individual client needs.
- Maintained visual merchandising standards to enhance product displays and attract customer attention.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Educated clients on proper skincare routines, resulting in an increase of repeat clientele seeking advice and guidance.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Ranked among top sales performers, averaging over $Amount sales annually.
- Contributed to sales growth with effective upselling techniques and recommending complementary products.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction and retention.
- Trained new staff on product knowledge and customer interaction techniques for consistent service quality.
Sales Assistant
Nikos
01.2020 - 09.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized inventory and merchandising displays, ensuring product availability and visibility.
- Supported sales team by processing transactions accurately and efficiently at point of sale.
- Collaborated with team members to execute promotional events and marketing initiatives.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
Skills
Menu presentation
Team supervision
Guest service
Daily specials memorization
Guest relations
Relationship management
Food and beverage pairings
Conflict management
Food inspection
Guest relations management
Compliance standards
Timeline
Head Waiter
Evangelicals
01.2024 - 10.2025
Cosmetic Beauty Advisor
L.d.S
01.2022 - 12.2024
Sales Assistant
Nikos
01.2020 - 09.2022