Pavitra Boddi
Taunton
Summary
Detail-oriented professional specializing in cash handling and numerical accuracy, with a proven track record in customer service excellence. Strong decision-making abilities and financial awareness enhance problem-solving skills. Proficient in CRM software and MS Office, with expertise in record keeping and documentation. Facilitating effective communication across diverse audiences.
Overview
7
7
years of professional experience
Work history
Health care assistant
Noval Care Pvt Ltd
Taunton, Somerset
03.2025 - Current
- Provided basic health education to patients for proper self-care post discharge.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
Team Leader – BPO Customer Support
TaskUs, India
01.2022 - 01.2025
- Led teams handling high-volume customer queries and transactions.
- Ensured accuracy in data handling, reporting and quality control.
- Supported staff training on service quality, compliance and documentation.
- Developed problem-solving skills and decision-making abilities crucial for independent working.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Resolved conflicts effectively, promoting harmony within the workforce.
Nursery assistant
Tops Day Nurseries
Taunton
08.2025 - Current
- Helped maintain attendance records guaranteeing accuracy and efficiency.
- Supported teachers with daily routines for smoother classroom operation.
- Assisted in meal preparation for nourishing the children properly.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Observed children's behaviours, providing important insights into their development stages.
Customer Support & Admin
Tech Mahindra India
08.2019 - 01.2022
- Handled day-to-day administrative tasks with accuracy and attention to detail.
- Supported financial documentation, record management and operational reporting.
- Delivered exceptional customer support, ensuring high satisfaction and issue resolution.
- Coordinated with cross-functional teams, using strong communication and multitasking skills.
- Assisted customers with purchases and service queries.
- Responsible for cash handling, operations and reconciliation.
- Ensured a friendly, approachable and helpful customer experience.
- Used Microsoft Word and other software tools to create documents and clear communications.
Front office coordinator
Biosync Pharmaceutical Pvt Ltd, India
07.2018 - 07.2019
- Handled telephone switchboard, facilitating effective communication.
- Scheduled meetings efficiently, allowing for productive use of staff's time.
- Assisted in maintaining cleanliness and orderliness of the front office area for a positive first impression.
- Coordinated appointments, contributing to proper time management.
- Managed front desk operations to ensure a smooth workflow.
- Updated company database regularly to maintain accurate records.
- Kept files organised and up-to-date for accurate record-keeping purposes.
Education
MSc - International Business By Research
University of Gloucestershire
UK 01.2025 -
Bachelor’s - Commerce
India 01.2015 - 01.2018
Skills
- Cash Handling & Numerical Accuracy
- Customer Service Excellence
- Attention to Detail
- Decision-Making & Independent Working
- Financial Awareness
- Problem Solving
- CRM software expertise
- Communication & Interpersonal Skills
- IT Literacy (MS Office, digital tools)
- Record Keeping & Documentation
- Multilingual: English, Hindi, Punjabi, Telugu
- CPR certification
- Paediatric First Aid
- Safeguarding policy knowledge
Work Experience
Currently studying towards an AAT certification, developing strong foundations in accounting, bookkeeping, and financial management.
More Detailed (Skills / Professional Development)- Accounting & Bookkeeping (AAT Certification – Ongoing)
- Developing skills in financial accounting, bookkeeping, and budgeting through AAT studies
Timeline
Nursery assistant
Tops Day Nurseries
08.2025 - Current
Health care assistant
Noval Care Pvt Ltd
03.2025 - Current
MSc - International Business By Research
University of Gloucestershire
01.2025 -
Team Leader – BPO Customer Support
TaskUs, India
01.2022 - 01.2025
Customer Support & Admin
Tech Mahindra India
08.2019 - 01.2022
Front office coordinator
Biosync Pharmaceutical Pvt Ltd, India
07.2018 - 07.2019
Bachelor’s - Commerce
01.2015 - 01.2018