Pavithra Anand
Didcot
Summary
Seasoned IT Lead and Technical Specialist with over 7 years of experience in Identity and Access Management (IAM), User Access Management, and Service Desk operations. Skilled in designing and implementing IAM solutions, including SSO and MFA, aligned with business and security needs. Proven ability to lead cloud platform initiatives, engage clients, and deliver secure, scalable IT solutions.
Overview
7
7
years of professional experience
4
4
Certification
Work History
Azure Technical Specialist
Westcoast Cloud
07.2023 - 10.2024
- Responsible for onboarding / provisioning new vendor and users in Azure Entra ID based on the defined access matrix
- Managing robust JML process to ensure user accounts are provisioned with proper RBAC and ABAC model in Entra ID
- Assisted in setting up and configuring Ping Identity and Azure Identity services for secure access control.
- Supported integration of applications using SAML and OIDC to enable secure user login.
- Worked with senior team members to apply IAM policies and enforce role-based access controls.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Participated in access reviews and user audits to support compliance and security goals.
- Provided support to end users and SOC team members on IAM tools and login issues.
- Helped implement and test SSO and MFA to improve user login experience and system security.
- Responsible to provide technical enablement for client's requirements and ensure their Fin-Ops queries are handled with in SLA via email and direct phone call
- Accountable for specific set of clients and work closely with customers Microsoft solution engagements to understand their business goals, challenges, and requirements, and provide strategic guidance and best practices on how to leverage Azure and M365 to achieve client needs.
- Manage relationships and troubleshooting of premium partner cases.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Handling escalation support calls to appropriate third parties
Self-Learning and Certification
Self
01.2022 - 06.2023
- Learning on Cloud solution and services – Successfully Accomplished AWS Cloud Practitioner and Solution Architect Certificates & Azure Fundamentals
- Adequate Knowledge in understanding all type of AWS services
- Successfully completed 30+ practical lab in AWS and achieved concrete knowledge on core AWS service integration and implementation
- Expertise in collecting pre-requisites, understanding, and documenting business requirement
- Capable to Architect solution on AWS environment based on the business requirement with cost effective model
- Confident to Plan and monitor the AWS Cloud Infrastructure and Capable to coordinate with different stakeholders to Design, Build and configure all type of environments
- Confident to Coordinate with the architecture teams to review the solution and provide any recommendation based on the case study
- Updating my cloud knowledge on day to day and passion to learn new technology to extend my capability
Analyst
ROYAL BANK OF SCOTLAND
08.2011 - 08.2013
- Provide a single point of contact for Request and Problem management.
- Providing access to the Internal application for the bank users based on the business demand
- Creation / Modification / Deletion of objects & Accounts in AD in different domains
- Granting share drive/Network access for various application in different server
- Record and track all incidents to closure based on priority.
- To make sure that problems are identified and resolved quickly.
- Maintaining the Team SLA and 100% compliance
Sr. Executive
MAERSK GLOBAL SERVICE CENTRE
08.2010 - 05.2011
- Customer support, coordinating with support staff vendors and customers
- Interacting with multiple stakeholders to provision and evaluate Identity access
- Connect user with remote desktop for solving issues (in Outlook, Application installation, Software Deployment, Office communicator Access and Trouble Shooting)
Product Support Analyst
SYMANTEC
09.2009 - 08.2010
- Worked for the client MGM MIRAGE at LAS VEGAS site
- Played role as Project shift lead for 10 members of team
- Responsible for migrating 400+ application from US to India data centre and ensure to maintaining the Team SLA with 100% compliance
- Providing support to the client MGM MIRAGE (All 10 Properties Located in LAS VEGAS) 24/7. handling more than 70000 user accounts
- Predominantly deal with ID creation, Modification and Deletion accounts for Identity and Access management
Executive
STANDARD CHARTED BANK
08.2007 - 09.2009
- Responsible to business user's and line Manager's for end-to-end transition of a service request.
- Taking steps proactively before any request/call gets escalated to higher level.
- Ensuring the activity performed is sufficiently documented and performing appropriate quality assurance reviews.
- Providing support to the users across globe (36 Countries) for various critical applications and platform issues on Information Security Handling calls across globe for Trouble Shooting and Request Approval
- Handling Remedy tickets, Priority and Severity calls
- Vaulting created ID's and passwords in GPMS (Global Password Management System)
- Directing the request raised by the business users to the implementers.
- Assigning Remedy tickets to the appropriate team for implementation over CRM tool
- Chase for the remedy tickets assigned to the respective team for completion within SLA updating same to the Business
- Regularly carrying out housekeeping (Audit/Clean-up) activities, which are carried out on monthly basis for Speeding up RMS (Request Management System) process tool used by Standard Chartered Bank
Education
Diploma - Montessori, Kindergarten, and Nursery Teacher Training
Daphne's Institute
India01.2017
Diploma - Child Education and Psychology
NTT
India01.2017
Bachelor of Computer Application -
Madras University
India01.2007
Skills
- Identity & Access management
- Proficient in Azure Entra ID
- Develop federation models
- Role-based access management implementation
- SSO – SAML iDP
- MFA
- User access management
- Stakeholder Interaction
- Customer Support
- Business administration
- Ticketing system management
- Customer Support
- Business administration
- Ticketing system management
Certification
· 2025 – Certified Microsoft Identity and Access Administrator - SE 300
· 2024 – Certified Microsoft Azure Fundamentals - AZ 900
· 2021 – Certified AWS Cloud Practitioner
· 2021 – Certified Solution Architect Associate
Timeline
Azure Technical Specialist
Westcoast Cloud
07.2023 - 10.2024
Self-Learning and Certification
Self
01.2022 - 06.2023
Analyst
ROYAL BANK OF SCOTLAND
08.2011 - 08.2013
Sr. Executive
MAERSK GLOBAL SERVICE CENTRE
08.2010 - 05.2011
Product Support Analyst
SYMANTEC
09.2009 - 08.2010
Executive
STANDARD CHARTED BANK
08.2007 - 09.2009
Diploma - Montessori, Kindergarten, and Nursery Teacher Training
Daphne's Institute
Diploma - Child Education and Psychology
NTT
Bachelor of Computer Application -
Madras University
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