Pavel Mirea
Croydon
Summary
Dedicated professional with expertise in software navigation and front desk operations. Proven track record in managing guest relations and concierge services with reliability and professionalism. Skilled in conflict negotiation, enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work history
Front office agent
ME London
London
2025.02 - Current
- Provided excellent customer service by addressing guest queries promptly.
- Demonstrated professionalism and politeness when interacting with all guests, regardless of status or background.
- Coordinated wake-up calls ensuring no guest missed an appointment or flight.
- Upsold hotel services and facilities to enhance guest experience leading to increased patronage within the hotel premises.
- Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.
- Escalated critical issues to management in a timely manner for quick resolution.
- Educated new employees about front desk operations ensuring they adapt quickly to their roles.
- Participated in team meetings actively contributing ideas towards improving front office operations.
Guest experience host
ME London
London
2024.12 - 2025.02
- Boosted repeat business by establishing rapport with customers and delivering personalised services.
- Fostered strong relationships with guests through positive interactions, enriching the overall guest experience.
- Assisted in organising special events, enhancing overall hotel offerings and increasing satisfaction rates.
- Ensured cleanliness of communal areas, providing a pleasing environment for guests.
- Conducted regular inspections of rooms, ensuring top-tier comfort and hygiene standards were met.
- Enhanced guest experiences with proactive communication and problem-solving skills.
Concierge runner
Melia
London
2023.07 - 2024.12
- Delivered first class customer care through polite, professional service.
- Assisted guests by transporting their luggage to and from rooms promptly. to and from rooms to accommodate guests.
- Welcomed guests warmly at the reception to create a friendly atmosphere. promptly and professionally.
- Provided guests with keys and directions to room locations.
- Arranged for transportation to and from the airport, train station and events for visitors upon request.
- Recommended hotel services to enhance guest experiences and increase revenue through dining, bar, and spa offerings.
- Applied local area knowledge to provide guests with information about dining options, sports events, etc.
- Collaborated with housekeeping staff to ensure guest room readiness. or maintenance departments to address needs of clients.
- Maintained tidy work area to promote cleanliness and quality standards.
Manager
Domino's Pizza
Selsdon
2021.09 - 2023.08
- Managed team by providing support and constructive feedback, enhancing skills and maximising potential
- Evaluated employee skills and optimised assignments to best use individual talents and knowledge
- Supervised and delegated tasks to employees to meet key productivity targets
- Established monthly goals, communicated priorities to staff, and tracked progress to ensure achievement
- Maintained positive, professional working environment to optimise staff and customer satisfaction
- Listened to team members' feedback and proactively addressed concerns
- Educated employees on customer service best practices and enforced standards to strengthen brand loyalty.
Night Shift Team Member
Premier Inn Hotel
Croydon
2022.08 - 2023.07
- Ensured guest safety and comfort in rooms through proactive monitoring
- Monitored hotel environment for guest security and comfort, addressing issues promptly
- Welcomed guests with a warm smile and attentive service to enhance their experience
- Resolved customer complaints calmly and professionally, safeguarding hotel reputation.
- Maintained clean and organised reception area to create a positive first impression
- Managed bookings using Booker software to streamline reservation process
Manager
Domino's Pizza
Caterham
2019.10 - 2021.08
- Implemented staffing strategies to secure qualified personnel to meet business demands
- Drove sales and controlled costs to support revenue and profitability targets
- Fostered positive, professional working environment, boosting staff and customer satisfaction
- Engaged with team members to gather feedback and resolve issues promptly
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives
- Instructed employees on customer service best practices and enforced standards to strengthen brand loyalty.
- Supported junior staff in organising daily tasks, enhancing workflow efficiency
Education
Electromechanical -
6th Form, Stefan Anghel
BailestiSkills
- Front desk operations
- Guest relations
- Concierge services
- Payment processing
- Software navigation
- Conflict negotiation
- Reliable and professional
Personal Information
Languages
English
Fluent
Romanian
Native
Timeline
Front office agent
ME London
2025.02 - Current
Guest experience host
ME London
2024.12 - 2025.02
Concierge runner
Melia
2023.07 - 2024.12
Night Shift Team Member
Premier Inn Hotel
2022.08 - 2023.07
Manager
Domino's Pizza
2021.09 - 2023.08
Manager
Domino's Pizza
2019.10 - 2021.08
Electromechanical -
6th Form, Stefan Anghel