PavanKumar Patel
Ascot,Berkshire
Summary
A resourceful and strategic professional with exceptional leadership and team-building skills. Demonstrates calm under pressure and excels in problem-solving, communication, and public relations. Multilingual with a strong ability to plan strategically, aiming to leverage these competencies for continued career growth.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Part-time Post Master & Retail Operation
silwood store
Ascot, Windsor and Maidenhead
02.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Post master & Retail store Manager
PPRV TRADING LTD
Ramsgate, Kent
07.2023 - 12.2024
- Streamlined store operations for improved efficiency and productivity.
- Ensured legal compliance in all store operations to prevent any potential liabilities or penalties.
- Utilised technology efficiently in managing various aspects of retail operations including point-of-sale systems and inventory management solutions.
- Streamlined store operations for improved efficiency and productivity.
- Addressed customer complaints promptly, leading to higher retention rates.
- Enhanced store appearance with meticulous merchandising strategies.
- Maintained high levels of cleanliness throughout the store, enhancing shopping experience for patrons.
- Cultivated excellent customer service standards within the team for improved reputation and loyalty amongst patrons.
- Coordinated special promotions and events, generating increased footfall during peak seasons.
- Developed strong supplier relationships, resulting in better product availability.
- Handled regular inventory checks, ensuring optimal stock levels at all times.
- Devised strategic plans to drive business growth and profitability.
- Completed opening and closing procedures each day.
- Ensured timely opening and closing of store 7days a week.
Post master & Retail operations
Eastpakm postoffice
Eastpakm, United Kingdom
06.2022 - 07.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
Master of Business Administration - MBA (project management)
University of East London
London 06.2022 - 09.2023
Bachelor of Science - computer engineering
Sardar Vallabhbhai Patel Institute of Technology
Vasad, India 08.2017 - 07.2021
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
- Multilingual
Affiliations
- Chess
- Cricket
Languages
English
Intermediate
Hindi
Intermediate
Gujarati
Intermediate
Timeline
Part-time Post Master & Retail Operation
silwood store
02.2025 - Current
Post master & Retail store Manager
PPRV TRADING LTD
07.2023 - 12.2024
Post master & Retail operations
Eastpakm postoffice
06.2022 - 07.2023
Master of Business Administration - MBA (project management)
University of East London
06.2022 - 09.2023
Bachelor of Science - computer engineering
Sardar Vallabhbhai Patel Institute of Technology
08.2017 - 07.2021
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