Pavan Mudholkar
London,London
Summary
Experienced IT professional focused on providing comprehensive technical support and solutions. Capable of troubleshooting and resolving complex technical issues, ensuring optimal system performance. Skilled in deploying and maintaining hardware and software to enhance user productivity and satisfaction.
Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT support officer
Naseeb UK Ltd
London
02.2023 - 12.2024
- Provided first and second line support for hardware and software issues to staff across multiple sites.
- Managed IT on-boarding and off-boarding processes for new joiners, movers, and leavers.
- Accurately logged all support requests in IT ticketing system, ensuring timely updates.
- Troubleshot Azure and Office 365 issues, including IPSec, VPN, Intune, and router problems.
- Facilitate troubleshooting and setup of new Apple iOS devices, including iPhone and iPad.
- Utilised Apple Business Manager to configure company image on iPhones and iPads.
- Handled telephone calls and emails from end users for IT support and service requests. Also supported onsite staff as per request.
- Collaborated with third parties to resolve support tickets efficiently.
- Configured Microsoft Multi-Factor Authentication and addressed related issues.
- Conducted laptop hardware diagnostics and part replacements, including batteries and screens.
- Resolved complex technical issues by utilizing diagnostic tools and troubleshooting techniques.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Facilitate account creation, password resets, and resolution of access issues across diverse systems.
- Identify recurring issues and suggest process enhancements to reduce incident rates.
- Work closely with other IT teams to ensure effective resolution of escalated issues and a seamless user experience.
- Proficient in Windows OS, Microsoft Office Suite, desktop applications, and ticketing systems
IT support engineer
OSi Systems Pvt Ltd
Hyderabad
04.2012 - 11.2022
- Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
- Performed root cause analysis on recurring IT issues leading to more permanent solutions being implemented.
- Improved system stability for smoother operations by regularly updating company software.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Rectified IT issues by liaising with clients and troubleshooting software problems.
- Solved complex technical problems to ensure optimal performance of IT infrastructure.
- Handling IT incidents and processing service requests from users, guiding each logged request from start to finish while keeping users apprised of developments.
- Extensive Active Directory and Microsoft Exchange operational skills.
- Operated Microsoft Intune Endpoint Manager alongside Intune MDM applications.
- VPN/TCP/IP and network connectivity troubleshooting.
- Deliver support for Apple iOS devices such as iPhone and iPad, focusing on troubleshooting and initial setup of new devices.
Education
Bachelor of Science - Information Technology
Sarva Bhartiya Siksha Peeth
India 06.2001 - 07.2004
Diploma of Higher Education - Mathematics, Physics and Chemistry
Tetrahedron Junior College
India 06.1998 - 07.2000
Skills
- Virtual private network support
- Wireless networking understanding
- Mobile device support
- Hardware configuration
- Active Directory knowledge
- Windows Server management
- Software installation
- System diagnostics
- Windows operating systems
- Complex problem resolution
- VPN connectivity
- ITIL framework knowledge
- Customer Service
- Inventory management
Certification
ITIL V4 Foundation Certified
Languages
English
Fluent
Timeline
IT support officer
Naseeb UK Ltd
02.2023 - 12.2024
IT support engineer
OSi Systems Pvt Ltd
04.2012 - 11.2022
Bachelor of Science - Information Technology
Sarva Bhartiya Siksha Peeth
06.2001 - 07.2004
Diploma of Higher Education - Mathematics, Physics and Chemistry
Tetrahedron Junior College
06.1998 - 07.2000
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