PAVAN MIDDE
Hounslow,England
Summary
Accomplished General Manager with extensive expertise in restaurant operations and strategic thinking. Demonstrates exceptional leadership in building and training high-performing teams, ensuring superior customer service and guest engagement. Adept at maintaining budgets and applying business acumen to drive organisational success.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Property manager
PRISM Groups
Central london, United kingdom
2025.09 - Current
- Aided in creation of maintenance plans that safeguarded property value over time.
- Supported organisation of open house events to boost visibility of properties in market.
- Assisted in ensuring compliance with housing regulations and safety standards to protect rights of landlords and tenants.
- Implemented cost-effective maintenance plans leading to preservation of property value over time.
- Carried out property inspections for maintaining high standard of cleanliness and repair.
Deputy GM
LEON/Avolta
Heathrow , United Kingdom
2025.04 - 2025.08
- Assisted in implementing operational strategies that enhanced efficiency and improved customer satisfaction.
- Supported execution of marketing initiatives that increased brand visibility and heightened customer engagement.
- Facilitated team management and motivation to achieve business objectives through clear communication.
- Ensured smooth business operations whilst managing multiple departments.
- Increased productivity by implementing new managerial strategies.
General manager
Creams cafe
London
2024.05 - 2025.04
- Assisted in identifying operational inefficiencies to improve guest satisfaction.
- Supported management in analysing customer feedback to discover areas for enhancement.
- Aided in implementing business strategies that contributed to increased revenue growth.
- Contributed to customer service initiatives that improved retention and referrals.
- Helped manage budgets to ensure financial targets were met while finding cost-saving options.
- Facilitated daily operations to ensure tasks were completed on time and within budget.
- Supported team development initiatives resulting in decreased turnover and enhanced productivity.
- Participated in regular maintenance efforts to maintain high-quality guest experience.
- Increased sales by 10%.
- Increased overall operational efficiency by implementing new management strategies.
General Manager
Creams cafe
Hammersmith, Hammersmith and Fulham
2023.06 - 2024.04
- Assisted in ensuring compliance with sanitation and safety regulations.
- Identified cost-saving measures to reduce waste effectively.
- Supported team development through ongoing feedback and training.
- Applied problem-solving skills to tackle operational challenges efficiently.
- Monitored team performance to suggest improvements that enhance operations.
- Collaborated with management to plan budgets aimed at reducing overhead costs.
- Maintained accurate financial records for reporting and analysis.
- Maintained compliance with industry regulations at all times.
- Improved staff retention with robust HR policies and procedures.
Manager
Creams cafe
Putney, Wandsworth
2023.02 - 2023.06
- Assisted in daily operations of front and back of house to ensure smooth service and customer satisfaction.
- Responded to customer needs promptly to maintain professional relationships and foster positive work environment.
- Supported new staff onboarding through effective training and documentation to enhance skill development.
- Handled complaints efficiently, ensuring customer satisfaction.
- Coordinated cross-departmental collaboration for improved workflow.
Manager
Creams cafe
Hammersmith, Hammersmith and Fulham
2021.05 - 2023.01
- Assisted teams in delivering quality service within busy restaurant settings.
- Supported customer engagement initiatives to foster positive relationships with guests.
- Evaluated market dynamics to propose creative marketing strategies for sales enhancement.
- Piloted change management initiatives successfully improving organisational adaptability.
SR.Bench Sales
Vintech Solutions Inc
Vijayawada, India
2016.11 - 2021.04
- Assisted in overseeing daily restaurant operations to enhance guest satisfaction and engagement.
- Supported budget management and expense optimisation through effective stock control measures.
- Facilitated training and development of team members to cultivate positive work culture.
- Monitored compliance with health and safety regulations and ensured cleanliness standards were upheld.
- Contributed to operational excellence by aiding in implementation of strategic initiatives for improved service delivery.
- Carried out day-to-day duties accurately and efficiently.
Project Scientist
National Institute of Rock Mechanics, Ministry of Mines, Govt. of India
Banglore, India
2015.09 - 2016.09
- Assisted in overseeing daily operations to support exceptional guest experiences.
- Supported staff engagement initiatives while maintaining service standards.
- Aided in managing budgets and controlling expenses, contributing to profitability.
- Facilitated staff training and development, enhancing workplace culture.
- Monitored compliance with health and safety regulations to ensure cleanliness and operational standards.
Network Engineer
Atria Convergence Technologies Pvt. Ltd
Banglore, India
2014.02 - 2015.09
- Dynamic General Manager with over 10 years of extensive experience in operational leadership and strategic development across various industries.
- Oversaw daily operations and ensured exceptional guest experiences in high-paced restaurant environment.
- Implemented cost control measures contributing to improved profitability and budget management, including stock control and COGs analysis.
- Led and developed high-performing team, positive workplace culture and enhancing employee engagement.
- Maintained strict compliance with health and safety regulations, ensuring highest standards of cleanliness and operational integrity.
- Drove customer satisfaction through innovative service strategies and effective guest engagement.
DSL ENGINEER
Airtel Ind. Pvt. Ltd
Banglore , India
2013.06 - 2014.01
- Dynamic General Manager with focus on operational leadership in hospitality sector, aiming to enhance guest experiences and drive team performance.
- Oversaw daily operations of high-paced restaurant, ensuring exceptional guest experiences and operational excellence.
- Trained and mentored staff to foster positive team culture and improve service delivery.
- Implemented budget management strategies that optimized expenses and improved profitability.
- Ensured compliance with health and safety regulations, maintaining highest standards of cleanliness and operational integrity.
- Engaged with guests to gather feedback and continuously refine dining experience.
Education
Bachelor of Technology - Electronics and communication
NRI Institute of Technology
Vijayawada 2009.09 - 2014.03
Master of Business Administration - Business
University of Ulster
London 2021.01 - 2023.04
Skills
- Strategic thinking
- Restaurant operations
- Customer service
- Leadership skills
- Guest engagement
- Team building
- Training programs
- Budget management
- Business acumen
- General management
- Work order processing
- Technical property inspection
Websites
Timeline
Property manager
PRISM Groups
2025.09 - Current
Deputy GM
LEON/Avolta
2025.04 - 2025.08
General manager
Creams cafe
2024.05 - 2025.04
General Manager
Creams cafe
2023.06 - 2024.04
Manager
Creams cafe
2023.02 - 2023.06
Manager
Creams cafe
2021.05 - 2023.01
Master of Business Administration - Business
University of Ulster
2021.01 - 2023.04
SR.Bench Sales
Vintech Solutions Inc
2016.11 - 2021.04
Project Scientist
National Institute of Rock Mechanics, Ministry of Mines, Govt. of India
2015.09 - 2016.09
Network Engineer
Atria Convergence Technologies Pvt. Ltd
2014.02 - 2015.09
DSL ENGINEER
Airtel Ind. Pvt. Ltd
2013.06 - 2014.01
Bachelor of Technology - Electronics and communication
NRI Institute of Technology
2009.09 - 2014.03