Paul Sykes

Work History

Head of Operations

Imagine The Possibilities

Portishead, NSM

11.2021 - Current

Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
Kep accurate company records, upholding compliance with regulations and company policies.
Spearheaded development and delivery of future product offerings based on in-depth market research.
Supervised budgets and timelines, ensuring progress met project scope targets.
Created and led successful business culture focused on performance.
Maintained organisational compliance with applicable legislation and regulations.
Partnered with management team to optimise operations and reduce costs.
Established budgets based on historical, current and forecasted business data.
Allocated resources to teams and projects based on need, performance and availability.
Established strong rapport with stakeholders to enhance business credibility.
Put in place clear controls for financial administration and business management.
Provided customers with outstanding service, extending relationships for future business opportunities.
Budgetary responsibility for £1M

National General Manager (Charity)

PATT Foundation

Hull, East Riding of Yorkshire

11.2020 - 06.2022

Developed and implemented strategic updates to key operational areas to solve issues affecting efficiency, reporting and beneficial outcome.
Cultivated forward-thinking, inclusive and performance-orientated involved culture improving outcome measurement and reporting capabilities.
Built productive relationships with charity sector partners and competitors to support strategic organisational objectives.
Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
Directed strategic messaging initiatives to guide or control critical messaging.
Planned, developed and implemented robust PR strategies to manage brand reputation.
Promoted organization as public representative at business, social and community functions.
Expanded organisation from 1 to 3 regions while increasing volunteer and employee base from 7 people to over 100 total.

Lead Business Process Manager Head of Change

Gist Ltd

Basingstoke, Hampshire

01.2017 - 10.2020

Trained, coached and mentored staff to ensure smooth adoption of new processes including large scale business change model.
Worked directly with operations teams, customers and board directors to achieve adaptation of standardised approach to end to end business process, business change and project approach and Legal Compliance.
Strengthened company's business by leading operational change and implementation teams ensuring smooth transition for new business along with organic growth and optimisation with existing customers.
Exceeded company objectives with implementation of major new customer operation initially valued at £16.5 million resulting in further business wins valued at over £3 million with further partnership opportunities being discussed .
Programme Managed the largest Planning, Warehouse Management and Telematics Systems implementations in the history of the company.

Regional General Manager Primary South

Gist Ltd

Hemel Hempstead, Hertfordshire

01.2016 - 01.2017

Spearheaded complete restructure of Primary Logistics Division including setting up of new regional distribution centres.
Led an internal championing system where existing staff were significantly upskilled to become coaches and mentors to all new and existing staff ensuring standardised smooth adoption of new business process and transition of new business wins to ensure maximum engagement at all levels resulting in significant productivity uplifts as an additional benefit.
Created new revenue streams through organic growth with existing customers and gaining new business through various initiatives to enable the new depot to succeed.
Recruited and trained operations managers, warehouse managers, warehouse staff and drivers not only in the new site but also in other strategic out bases to maximise efficiency and lower cost.
Increased regional profits by over 300% in eight months through a restructure of the region implementing uniformed process, thorough structured training and implementing a full standardisation model. This eventually became 60% of the profit for the Primary business with a regional turnover in excess of £18.6M.

Senior Business Process Manager Operations

Gist Ltd

Basingstoke, Hampshire

01.2015 - 01.2016

Developed numerous executive board presentations and reports to facilitate project evaluation and process improvement strategy to aid with delivery of change programmes.
Directed all phases of larger projects in the last 3 years, from inception to completion Nationally.
Recommended process and systems improvements within the National Planning centre to drive efficiencies particularly around planner efficiency along with reduction in running of empty legs on journeys saving circa £350k per week.
Implemented a set of comprehensive tracking processes to monitor implementation of a new central execution team by measuring benefits realisation of new teams through structured sets of Key Performance Indicators and objectives.

Primary Business Process Manager

Gist Ltd

Basingstoke, Hampshire

01.2010 - 01.2015

Coordinated design meetings and decisions across various business functions and teams.
Spearheaded the recruitment and development of an operationally focussed change team, resulting in greater stakeholder engagement and more streamlined business change functions.
Developed numerous executive presentations and reports to facilitate project evaluation and process improvement aimed at creating a more cohesive steering group meeting structure.
Directed overall planning, budgeting, vendor selection and quality assurance efforts with particular expertise in risk management and mitigation.
Recommended process and systems improvements such as Transport Telematics systems to improve fuel efficiencies in order to drive down operating costs resulting in significant operational savings averaging 10-12% across the network.

Travelling

Self

London, ENG

10.2008 - 12.2009

This was time taken to travel and experience as much of the world while the opportunity was possible and having means to do so. Experiencing different local cultures of countries made this an authentic experience of a lifetime.

Head of Security

Sheikh Sultan Bin Khalifa Al Nayan (Crown Prince U.A.E)

Abu Dhabi

08.2000 - 09.2008

Leading a team of 72 security professionals including 32 residential specialists, 20 drivers and 20 close protection officers.
Planning and risk managing schedules of all principals as required on a very fluid basis.
Liaising with various governments, security services, police and diplomatic offices around the world.
Organising training and testing for continuous assessment of all team members.
Oversaw the development and strategic planning for $10M global security detail

Royal Navy

Plymouth, Devon

07.1988 - 07.2000

Multi-skilled engineer
Mobile Air Operations Team
Specialist Intelligence Group
Completed preventative and reparative maintenance on aircraft electronics and computer systems.
Completed quality assurance checks for service work and completed documentation outlining updates.
Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
Diagnosed faults and developed resolution plans.

Summary

Overview

Work History

Head of Operations

National General Manager (Charity)

Lead Business Process Manager Head of Change

Regional General Manager Primary South

Senior Business Process Manager Operations

Primary Business Process Manager

Travelling

Head of Security

Royal Navy

Education

Lean Six Sigma - Project Management And Business Change

Business Finance - Finance

Ll.b Batchelor of Law - Law

Skills

Timeline

Hobbies

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