Paulo Henrique Oliveira Cesar
Great Dunmow,ESS
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
15
15
years of professional experience
Work History
Delivery Rider
Addison Lee
01.2025 - Current
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Delivered goods and products to customer on time and in excellent condition.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Manager
Victorious Motorcycle
09.2024 - 01.2025
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Director
Cesars Car Valeting
04.2022 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Medical Blood Runner and Controller
The Doctors Lab
04.2017 - 03.2022
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
- Directly interacted with customers at each location to build loyalty.
- responsible for vehicle maintenance to ensure all servicing was up to date.
- conducted regular vehicle checks.
- kept good communication with control room to optimize collection times and customer satisfaction.
Manager
Rio Auto Center
07.2015 - 04.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Courier
City Sprint
06.2014 - 07.2015
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Delivery Driver
UPS
03.2013 - 06.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Senior Chef
Pizza Express
10.2010 - 03.2013
- Reduced staff turnover by cultivating a positive work environment where creativity thrived alongside professional growth opportunities.
- Developed a comprehensive inventory management system, reducing food waste and lowering overall costs.
- Mentored junior chefs and provided constructive feedback, fostering talent development within the culinary team.
- Resolved customer concerns promptly and effectively, demonstrating a commitment to excellent service while maintaining professionalism at all times.
- Streamlined kitchen operations for increased efficiency through effective delegation and clear communication.
- Fostered an environment of collaboration among kitchen staff members which resulted in higher levels of morale and job satisfaction.
Education
SIA DoorSupervisorLicense - Security Opperative
Get Licensed
London, United KingdomCertificate - Emergency First Aid At Work
First Security Training
London07-2025
Certificate - Cyber Security Awareness
Get Licensed
London, United Kingdom07-2025
Certificate - Fire Marshal
Get Licenced
London, United Kingdom07-2025
Certificate - Risk Assessment
Get Licensed
London 07-2025
Certificate - Health And Safety In The Workplace
Get Licensed
London07-2025
Certificate - Mental Health First Aid
Get Licensed
London, United Kingdom07-2025
Certificate - Level 3 Handcuff Training
Get Licensed
London, United Kingdom06-2025
Skills
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Task delegation
- Relationship building
- Strategic planning
- Operations management
- Performance management
- Conflict resolution
- Risk management
- Adaptability and flexibility
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Delivery Rider
Addison Lee
01.2025 - Current
Manager
Victorious Motorcycle
09.2024 - 01.2025
Director
Cesars Car Valeting
04.2022 - 09.2024
Medical Blood Runner and Controller
The Doctors Lab
04.2017 - 03.2022
Manager
Rio Auto Center
07.2015 - 04.2017
Courier
City Sprint
06.2014 - 07.2015
Delivery Driver
UPS
03.2013 - 06.2014
Senior Chef
Pizza Express
10.2010 - 03.2013
SIA DoorSupervisorLicense - Security Opperative
Get Licensed
Certificate - Emergency First Aid At Work
First Security Training
Certificate - Cyber Security Awareness
Get Licensed
Certificate - Fire Marshal
Get Licenced
Certificate - Risk Assessment
Get Licensed
Certificate - Health And Safety In The Workplace
Get Licensed
Certificate - Mental Health First Aid
Get Licensed
Certificate - Level 3 Handcuff Training
Get Licensed
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