Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paulo Batista

Leeds

Summary

A highly skilled professional with expertise in problem-solving, communication, and team building. Demonstrates calm under pressure and strong leadership abilities. Proficient in software knowledge and multilingual capabilities, contributing to effective collaboration in diverse environments. Committed to leveraging skills for continued career growth and organisational success.

Overview

5
5
years of professional experience

Work History

Shipping Clerk/ Proxy/ Gatehouse Operator

Amazon DSA7
Wakefield, Wakefield
08.2024 - Current
  • Scheduled inbound and outbound shipments to meet tight deadlines efficiently.
  • Streamlined warehouse operations, resulting in improved productivity.
  • Implemented safety guidelines in the warehouse, promoting a safer work environment.
  • Provided excellent customer service by resolving shipment issues promptly.
  • Completed administrative tasks, enhancing overall operational flow.
  • Oversaw project timelines, ensuring completion within set deadlines.
  • Improved client satisfaction by providing outstanding service levels.

Sortation Associate/Proxy/Ship Clerk/ QC Master

Amazon LBA8
Leeds, Leeds
11.2023 - 07.2024
  • Manage a team of associates as proxy ensure every volume is unloaded processed and delivered in a fast paced environment
  • Prioritised urgent shipments successfully under tight deadlines.
  • Followed safety guidelines strictly, reducing workplace incidents.
  • Identified any damaged items promptly, preventing further losses.
  • Demonstrated resilience during peak hours; maintained high-quality standards even under pressure.
  • Enhanced productivity by efficiently managing high volume sortation tasks.
  • Trained new employees on best practices, improving overall team efficiency.
  • Produced detailed reports on quality control findings, facilitating informed decision-making.

Customer Service Advisor

Her Majesty Passport Office
Leeds, Leeds
05.2022 - 12.2025
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Handled high volume of calls daily for faster issue resolution.
  • Managed complex customer issues to successful resolution.

Sortation Associate/Yard Marshall

Amazon LBA8
Leeds, Leeds
08.2020 - 03.2021
  • Ensure all the parcels are scanned and placed in the right destination
  • Carefully check every label and divert the parcels
  • Move pallets to the staging area so can be delivered to the right trailer
  • Yard Marshall has the responsibility to be aware of any hazard on site
  • Checked equipment regularly to ensure it was in good working condition, preventing potential hazards or delays in operations.
  • Assisted in loading and unloading deliveries, improving efficiency.
  • Cooperated closely with drivers upon delivery or collection of goods for seamless transition.

Education

Computing - Computer Science

Arden University
Manchester
11/2019 - 11/2022

Computer Science - undefined

University of Greenwich

Level 3 Digital & IT - undefined

Leeds City College

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Leadership
  • Knowledge of Software
  • Multilingual

Languages

Portuguese
Native
Spanish
Advanced
French
Intermediate

Timeline

Shipping Clerk/ Proxy/ Gatehouse Operator

Amazon DSA7
08.2024 - Current

Sortation Associate/Proxy/Ship Clerk/ QC Master

Amazon LBA8
11.2023 - 07.2024

Customer Service Advisor

Her Majesty Passport Office
05.2022 - 12.2025

Sortation Associate/Yard Marshall

Amazon LBA8
08.2020 - 03.2021

Computer Science - undefined

University of Greenwich

Level 3 Digital & IT - undefined

Leeds City College

Computing - Computer Science

Arden University
11/2019 - 11/2022

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Paulo Batista