Paul Michael Hartley
Chorley,Lancashire
Summary
Highly skilled professional with extensive expertise in department management and finance management. Demonstrates exceptional stress tolerance, decision making, and time-management abilities. Proven track record in quality control procedures and staff scheduling, fostering a positive attitude and strong relationship-building skills. Adept at interpersonal communication and customer engagement, aiming to leverage these competencies to drive organisational success.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Assistant manager
Make Room Ltd Trading as Subway
Chorley, Lancashire
2010.12 - 2024.12
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Monitored health and safety measures for guaranteed compliance.
- Monitored sales performance regularly adjusting strategies as required.
- Streamlined store operations with efficient scheduling.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Assisted in recruitment process to build an effective workforce.
- Minimised inventory loss for improved profit margins.
- Handled customer complaints effectively, restoring trust in our brand.
- Managed daily operations to ensure smooth running of the shop floor.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Provided support to manager during audits, ensuring accurate reports.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Education
NVQ Level 2 - Accounting
Runshaw College
Leyland 2008.06 - 2009.08
NVQ Level 2 - Computer Aided Draughting and Design
Runshaw College
Leyland 2000.08 - 2001.08
NVQ Level 3 - Business
Runshaw College
Leyland 1994.09 - 1996.07
GCSEs -
Worden High School
LeylandSkills
- Stress tolerance
- Department management
- Quality control procedures
- Relationship-building
- Interpersonal communication
- Finance management
- Staff scheduling
- Decision making
- Time-management
- Positive attitude
- Customer engagement
Affiliations
- Member of The Church of Jesus Christ of Latter Day Saints
- Sports
- Computing and Video Gaming
Timeline
Assistant manager
Make Room Ltd Trading as Subway
2010.12 - 2024.12
NVQ Level 2 - Accounting
Runshaw College
2008.06 - 2009.08
NVQ Level 2 - Computer Aided Draughting and Design
Runshaw College
2000.08 - 2001.08
NVQ Level 3 - Business
Runshaw College
1994.09 - 1996.07
GCSEs -
Worden High School