Highly skilled professional with extensive expertise in department management and finance management. Demonstrates exceptional stress tolerance, decision making, and time-management abilities. Proven track record in quality control procedures and staff scheduling, fostering a positive attitude and strong relationship-building skills. Adept at interpersonal communication and customer engagement, aiming to leverage these competencies to drive organisational success.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Assistant manager
Make Room Ltd Trading as Subway
Chorley, Lancashire
12.2010 - 12.2024
Maintained high standards of store cleanliness, enhancing shopping experience for customers.
Implemented promotional strategies for increased footfall during holiday seasons.
Handled stock control duties diligently preventing overstocking or shortages.
Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Analysed and resolved complex resource management issues for optimised scheduling.
Monitored health and safety measures for guaranteed compliance.
Monitored sales performance regularly adjusting strategies as required.
Streamlined store operations with efficient scheduling.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Assisted in recruitment process to build an effective workforce.
Minimised inventory loss for improved profit margins.
Handled customer complaints effectively, restoring trust in our brand.
Managed daily operations to ensure smooth running of the shop floor.
Provided excellent customer service leading to repeat business and customer loyalty.
Provided support to manager during audits, ensuring accurate reports.
Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Education
NVQ Level 2 - Accounting
Runshaw College
Leyland
06.2008 - 08.2009
NVQ Level 2 - Computer Aided Draughting and Design
Runshaw College
Leyland
08.2000 - 08.2001
NVQ Level 3 - Business
Runshaw College
Leyland
09.1994 - 07.1996
GCSEs -
Worden High School
Leyland
Skills
Stress tolerance
Department management
Quality control procedures
Relationship-building
Interpersonal communication
Finance management
Staff scheduling
Decision making
Time-management
Positive attitude
Customer engagement
Affiliations
Member of The Church of Jesus Christ of Latter Day Saints
Sports
Computing and Video Gaming
Timeline
Assistant manager
Make Room Ltd Trading as Subway
12.2010 - 12.2024
NVQ Level 2 - Accounting
Runshaw College
06.2008 - 08.2009
NVQ Level 2 - Computer Aided Draughting and Design