Paul Matthew Widall
Manchester
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, previously at Kwik-Fit GB LTD. Proven track record in enhancing customer satisfaction and mentoring teams. Adept at fostering collaboration and driving performance improvements, while maintaining a safe and organized work environment. Committed to continual learning and adapting to new challenges.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
RAC Patrol
RAC Motoring Services
11.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Manager
Kwik-Fit GB LTD
03.2007 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Mechanic
Arnold Clark Automobiles
01.2003 - 02.2007
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Disassembled defective parts to make proper repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
Education
NVQ - Automotive Engineering
IMI Level 2 Electric / Hybrid Vehicle Maintenance
Manchester, United Kingdom10-2018
NVQ 3 - Automotive Engineering
Manchester Training
Manchester, United Kingdom10-1997
NVQ 2 - Automotive Engineering
Manchester Training
Manchester, United Kingdom11-1996
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Critical thinking
- Problem resolution
- Decision-making
Timeline
RAC Patrol
RAC Motoring Services
11.2021 - Current
Manager
Kwik-Fit GB LTD
03.2007 - 11.2021
Mechanic
Arnold Clark Automobiles
01.2003 - 02.2007
NVQ - Automotive Engineering
IMI Level 2 Electric / Hybrid Vehicle Maintenance
NVQ 3 - Automotive Engineering
Manchester Training
NVQ 2 - Automotive Engineering
Manchester Training
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