PAUL KEVIN DACRE
Edinburgh
Summary
Results-driven professional with a proven ability to build positive working relationships and deliver high-quality service. Experienced across diverse industries, leveraging insights to adapt to various environments and effectively tackle challenges. Committed to achieving excellence in all tasks and driven to advance career success.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Store Manager
ROX - Diamonds & Thrills
Edinburgh
04.2025 - Current
- Manage day-to-day store operations including team leadership, client service strategy, and performance analysis.
- Lead a team of sales professionals, ensuring consistent delivery of luxury service standards.
- Partner with Area Manager and Head Office to drive KPIs, stock control, and visual merchandising.
- Conduct regular team coaching, 1:1s, and performance reviews to support staff development.
- Oversaw integration of Hublot operations into ROX, aligning sales and training with brand standards to enhance operational efficiency.
- Maintain high standards in aftercare service, customer feedback handling, and loyalty building.
- Coordinated and hosted VIP events and exclusive launches, driving customer engagement and enhancing brand loyalty.
- Organise and manage both in-store and external events, overseeing planning, logistics, client engagement, and execution.
- Develop networking opportunities and strategic partnerships to enhance brand visibility and client acquisition.
- Built and maintained relationships with luxury brands and partners, fostering collaborative opportunities to support brand growth.
Assistant Manager
ROX - Diamonds & Thrills
Edinburgh
11.2023 - Current
- Led store operations during Manager absences for 9 months, demonstrating capability for senior leadership.
- Managed rota planning, daily briefings, and floor supervision to ensure smooth operations.
- Supported Store Manager in enhancing team performance and reaching sales targets.
- Helped implement new sales strategies and customer engagement initiatives.
- Led training for new staff on brand knowledge (ROX, Hublot, etc.) and selling etiquette.
- Ensured compliance with stock security, cash handling, and luxury retail standards.
Assistant Manager
Hublot
Edinburgh
11.2023 - Current
- Oversaw Hublot sales performance within ROX boutique, enhancing brand awareness and achieving sales targets.
- Trained team members on brand-specific selling points and customer engagement strategies, strengthening team capability.
- Provided expert knowledge of Hublot collections, limited editions, and horological innovations to improve customer experience.
- Led aftersales care and service handling for Hublot clients, ensuring premium support.
- Coordinated with Hublot brand representatives for product launches and store visits.
Sales Supervisor
ROX - Diamonds & Thrills
Edinburgh
05.2023 - 10.2023
- Stepped in to lead during Assistant Store Manager absences.
- Mentored junior staff in selling techniques and brand storytelling, enhancing team capabilities.
- Coordinated in-store events and watch brand promotions, driving engagement and customer interest.
- Played a leading role in visual merchandising and seasonal campaign execution.
- Assisted management with stock replenishment and maintained store standards, ensuring optimal customer experience.
- Supported internal communications between sales team and management.
Sales Supervisor
Hublot
Edinburgh
05.2023 - 10.2023
- Leveraged upselling techniques and tailored consultations to maximise sales opportunities and enhance customer experience.
- Acted as brand ambassador for Hublot, enhancing customer engagement through product knowledge and brand heritage.
- Assisted assistant manager in ensuring stock accuracy and adherence to merchandising guidelines, supporting overall store presentation.
Sales Assistant
ROX - Diamonds & Thrills
Edinburgh
10.2022 - 04.2023
- Consistent Top Sales in the company monthly.
- Delivered exceptional customer service tailored to high-net-worth clients.
- Cultivated strong customer relationships, contributing to significant client database growth.
- Acquired in-depth knowledge of jewellery and luxury timepieces to enhance consultative sales experience.
- Handled transactions, warranty information, and luxury packaging procedures.
- Ensured impeccable store presentation while assisting with back-of-house operations to maintain operational efficiency.
Sales Assistant
Hublot
Edinburgh
10.2022 - 04.2023
- Delivered bespoke watch consultations that enhanced customer experience and reinforced Hublot's brand values.
- Guided clients on sizing, warranty details, and brand awareness to improve customer satisfaction.
- Assisted in managing Hublot brand operations, visual displays, and CRM activities to maintain brand integrity.
Brand Ambassador
Canada Goose
Edinburgh
03.2022 - 10.2022
- Acted as the face of the Canada Goose brand, delivering an exceptional client experience aligned with the company's premium positioning.
- Cultivated strong relationships with high-value clientele, enhancing customer loyalty through tailored service and proactive follow-up.
- Educated customers on product features, technical specifications, and craftsmanship to support informed purchases.
- Collaborated with team members to consistently meet and exceed daily and weekly sales targets, contributing to overall team success.
- Maintained visual merchandising standards, ensuring alignment with brand guidelines and effectively supporting seasonal campaigns.
- Ensured proper stock handling, replenishment, and product presentation across the sales floor.
- Received training in brand history, sustainability initiatives, and product innovation to represent the brand authentically.
Business Manager
Hourglass Cosmetics
Edinburgh
06.2019 - 04.2020
- Conducted business performance reviews to analyse trends and optimise sales strategies, enhancing overall sales effectiveness.
- Achieved and exceeded overall counter sales targets through strategic goal setting and customer engagement.
- Managed and motivated full-time and part-time staff, delivering performance feedback and implementing incentive programmes to drive team engagement.
- Designed and executed high-impact events and promotional campaigns to drive traffic and boost revenue.
- Acted as brand ambassador, nurturing relationships within department store and across beauty teams to enhance brand visibility.
Education
Bachelor's degree - Chemical Engineering
University of Santo Tomas
Manila04-2014
Skills
- Consultative Luxury Sales
- Brand Representation
- Sales performance
- Luxury service delivery
- Inventory management
- Event Management
- Strategic sales knowledge
- Complex problem solving
- Leadership & Team Motivation
- Exceptional communication skills
Certification
Licensed Chemical Engineer
Websites, Portfolios and Profiles
www.linkedin.com/in/kevindacre
Languages
English
Proficient
C2
Tagalog
Proficient
C2
Greek
Beginner
A1
Spanish
Beginner
A1
Hobbies and interests
- Travelling
- Health and Fitness
- Art and Museums
- Quizzing
- Social Media
- Community activities
- Crafting
Timeline
Store Manager
ROX - Diamonds & Thrills
04.2025 - Current
Assistant Manager
ROX - Diamonds & Thrills
11.2023 - Current
Assistant Manager
Hublot
11.2023 - Current
Sales Supervisor
ROX - Diamonds & Thrills
05.2023 - 10.2023
Sales Supervisor
Hublot
05.2023 - 10.2023
Sales Assistant
ROX - Diamonds & Thrills
10.2022 - 04.2023
Sales Assistant
Hublot
10.2022 - 04.2023
Brand Ambassador
Canada Goose
03.2022 - 10.2022
Business Manager
Hourglass Cosmetics
06.2019 - 04.2020
Bachelor's degree - Chemical Engineering
University of Santo Tomas