Summary
Overview
Work history
Education
Skills
Timeline

Paulius Kiela

Southend-On-Sea,Essex

Summary

Optimisation-driven Operations Support Agent, with over 3 years of experience in warehouse and operational environments. Proficient in data monitoring and analysis, developing comprehensive reports and effective time management. Strongly focused on continuous personal growth and development. Self-taught in Microsoft Excel macros, Microsoft VBA, Power Query, and Power BI, with hands-on experience across various skill levels, focusing on task automation and data visualization.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work history

Interim Operations Support Agent

FedEx Express
Basildon, Essex
08.2024 - Current
  • Improved record keeping system with attention to detail and thoroughness, minimising inaccuracies.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Facilitated internal communications with clear and concise memos and announcements.
  • Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
  • Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
  • Established altered workflow processes and implemented modifications to improve administrative optimisation.

Advanced Handler

FedEx Express
Basildon, Essex
07.2023 - 08.2024
  • Coordinated with other Advanced Handlers to maintain consistency across shifts.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Managed daily operations to increase productivity.
  • Logged daily KPI activities and notable incidents during my shifts.
  • Kept warehouse clean and tidy, promoting safer working conditions.
  • Conducted regular stock checks and reacted proactively to reduce operations downtime.

Handler

FedEx Cross Border/FedEx Express
03.2023 - 07.2023
  • Adhered to strict deadlines for dispatching orders efficiently.
  • Kept warehouse clean and tidy, promoting safer working conditions.
  • Performed routine checks on equipment and working area to maintain optimal working conditions.
  • Collaborated with team members to achieve effective workflow.
  • Organised and prepared parcels for dispatch, ensuring efficiency and accuracy.

Various Agency Jobs

Staffright
10.2022 - 03.2023
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Carried out day-to-day duties accurately and efficiently.

Production Operative

Laurelle London
09.2020 - 01.2022
  • Performed quality control inspections to ensure customer satisfaction.
  • Conducted basic repairs on machinery, increasing operational uptime.
  • Handled raw materials, prepared for production process.
  • Maintained clean workstation to comply with safety guidelines and protocols.
  • Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.

In store Crew

Domino's Pizza
05.2017 - 01.2019
  • Managed inventory levels for efficient operations during peak hours.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Flexibly took on various roles to support workflow.
  • Worked fast and accurately to meet customer needs and service goals.

Education

BTEC-Level 3 - Computing

Chase Sixth-form, Southend-On-Sea
09.2017 - 07.2018

Grade: Pass ( C Equivalent)

BTEC-Level 3 - Creative Media Production

Chase Sixth-form, Southend-on-Sea
09.2015 - 07.2017

Grade: Distinction/Merit ( B / A Equivalent)

GCSEs - Levels

Chase High School, Southend-On-Sea
09.2010 - 07.2015

English: B

Mathematics: B

Science: C

Advanced Science: B

Religious Studies: B

Games Development: Merit (A Equivalent)

Skills

  • Attention to Detail
  • Organisation and prioritisation
  • Reporting and documentation
  • Health and Safety Compliance
  • FIC Product knowledge
  • Resourcefulness
  • Microsoft Office Suite
  • Bookkeeping
  • Analytical-thinking
  • First Aid certification
  • Proactive mindset
  • Problem solving
  • Concise communication
  • Adaptability

Timeline

Interim Operations Support Agent - FedEx Express
08.2024 - Current
Advanced Handler - FedEx Express
07.2023 - 08.2024
Handler - FedEx Cross Border/FedEx Express
03.2023 - 07.2023
Various Agency Jobs - Staffright
10.2022 - 03.2023
Production Operative - Laurelle London
09.2020 - 01.2022
Chase Sixth-form - BTEC-Level 3, Computing
09.2017 - 07.2018
In store Crew - Domino's Pizza
05.2017 - 01.2019
Chase Sixth-form - BTEC-Level 3, Creative Media Production
09.2015 - 07.2017
Chase High School - GCSEs, Levels
09.2010 - 07.2015

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Paulius Kiela