Skilled professional with expertise in strategic planning, project management, and IT governance. Offering strong technical skills and keen ability to troubleshoot and resolve issues quickly. Proven ability to independently manage projects and quickly adapt to emerging technologies. Experienced in security risk assessment, data privacy, and technical specification analysis. Strong communicator with a commitment to team collaboration and continuous improvement.
Overview
16
16
years of professional experience
4046
4046
years of post-secondary education
Work history
Night shift support worker
Dean House
Littlehampton, West Sussex
2024.02 - Current
Collaborated with daytime staff for smooth transitions between shifts.
Ensured safety of residents by conducting regular checks throughout the night.
Assisted residents with personal care tasks such as bathing and feeding, ensuring dignity at all times.
Managed challenging behaviour using de-escalation techniques, fostering a peaceful atmosphere during night shift hours.
Adhered strictly to safeguarding policies at all times which protected vulnerable adults from harm.
Handled emergency situations calmly whilst following established procedures, ensuring minimal disruption to other clients.
Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
Positioned, lifted and transported patients with limited mobility.
Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
Warehouse Fulfillment Operative
Amazon UK DBN2
Littlehampton, Worthing
2023.07 - 2024.02
Developed strategies for improved performance level across the team.
Sorting delivery routes as team ambassador and ensuring all packages are properly packed and dispatched in-time.
Receive, check, sort and stow all products.
Pick, pack and ship all orders.
Move products using forklifts and power pallets.
Rework/ repack damaged packages
Check and update warehouse system for missing packages
Problem solve missing packages.
Ensured adherence to company policy by all team members, maintaining professionalism at all times.
Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills
Caregiver / Support
Redcross Eventide Old Age Home
Brakpan, South Africa
2022.04 - 2023.04
Supporting patients with activities of daily living to include personal hygiene (bath / shower), oral/mouth care.
Supporting with shopping and activities in the community.
Experience with assisting elderly and disabled patients with personal care.
Moving and handling in accordance with guidelines.
Contributing to patient care plan goals and updating as required. Following user's healthcare plans instructions and guidance plans are implemented without deviation.
Being vigilant and monitoring for changes in patients' appearance, mood, and emotional well-being.
Support patients with toileting needs to include use of commodes, bedpans urinals and toilets.
Cleaning and dressing patient wounds.
Serving and feeding patients.
Monitoring vital signs to include breathing rate, body temperature, blood pressure, glucose levels and recognizing when readings can mean the patients' health is at risk.
Compassionate and providing companionship to patients.
Keeping proper care records and reporting changes to the nursing team.
Information Technology - Technical Support
Inductoserve Holdings SADC
Midrand, South Africa
2009.10 - 2022.03
Coordinated IT projects to ensure on-time completion and within scope requirements.
Providing technical support for various company properties in South Africa including hotels in Zimbabwe and Mozambique
Provided onsite technical support for equipment such as Access Control, Panic Alarms, Fire Alarms, Time and Attendance Units, CCTV and Networking for the facilities.
Collaboration with facilities managers with regards to services, repairs, updates ensuring systems are in good working condition.
Interacted with end users professionally by phone, email and in-person to deliver accurate service information.
Handled sensitive customer data responsibly, adhering strictly to all company policies regarding data privacy and protection.
Conducted rigorous testing of new software applications before deployment, ensuring seamless integration into existing systems.
Troubleshot operating systems, hardware and software problems to identify root causes.
Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
Prepared hardware equipment for staff use, including installing cables, operating systems, and software.
Secured network systems to prevent data breaches.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Streamlined administrative processes for increased efficiency in the workplace.
Education
Home Based Care Certificate - Health
Redcross Society South Africa
Germiston, Gauteng
First Aid Certificate - Health
Redcross Society South Africa
Germiston, Gauteng
Pastel Evolution Practitioner Certificate - I.T System Support
SAGE Pastel Evolution
Woodmead, Gauteng
Professional Diploma Information Technology - I.T
National Institution of Information Technology
Harare, Zimbabwe
A-Levels - Cambridge
Speciss College
Harare, Zimbabwe
GCSEs - Cambridge
Speciss College
Harare, Zimbabwe
Home Based Care Certificate - Health
Redcross Society South Africa
Germiston, Gauteng
Skills
Work without supervision
Extensive knowledge in strategic planning
Project management
Data privacy awareness
Interpreting technical specifications
User training and support
Backup and recovery software
Security risk identification
Adapting to new technologies
IT governance understanding
Server hardware technologies
Compassionate and empathetic
Ability to work in a multi racial and cultural environments
Team player
Excellent communications skills
References
References available upon request.
Timeline
Night shift support worker
Dean House
2024.02 - Current
Warehouse Fulfillment Operative
Amazon UK DBN2
2023.07 - 2024.02
Caregiver / Support
Redcross Eventide Old Age Home
2022.04 - 2023.04
Information Technology - Technical Support
Inductoserve Holdings SADC
2009.10 - 2022.03
First Aid Certificate - Health
Redcross Society South Africa
Pastel Evolution Practitioner Certificate - I.T System Support