Pauline Ward
Wigan
Summary
Administrative professional with extensive experience in office management and customer service. Proficient in database management and knowledgeable in GDPR compliance. Demonstrated ability to solve problems effectively, ensuring smooth office operations and team collaboration.
Overview
34
34
years of professional experience
6
6
years of post-secondary education
Work history
Cake Maker and Childminder to grandchildren
Self Employed
Wigan
2012.06 - 2020.07
- Established strong customer relationships, resulting in increased loyalty and repeat business.
- Boosted sales while managing baking alongside childcare responsibilities for my grandchildren.
- Abided by strict allergen protocols to ensure safe practice in the kitchen.
- Ensured kitchen hygiene by maintaining cleanliness and adhering to safety guidelines.
- Created customised baked goods for special events, including birthdays and weddings.
Account Manager
Handepay
St Helens, Merseyside
2007.12 - 2012.06
- Reviewed legal contracts for financial applications and advised customers on Handepay transition expectancies.
- Facilitated seamless migration from previous terminals to Handepay for small to medium-sized businesses.
- Recorded financial and confidential data while adhering to data protection protocols.
- Resolved customer complaints efficiently to uphold satisfaction levels.
- Advised customers on credit/debit card terminals and competitive pricing to improve retention.
Specialist Travel Consultant
Various Travel Companies
Wigan, Warrington, Preston and St Helens
1993.06 - 2007.12
- Specialised in long-haul travel to Australia, enhancing customer offerings.
- Collaborated with Natwest through Airmiles, to secure group travel and conferences for officials and loyalty customers.
- Liaised with tour operators to design luxury, tailor-made holiday experiences.
- Ensured accurate data recording while upholding confidentiality under Data Protection Act.
- Consistently exceeded sales targets through upselling and cross-selling third-party ancillaries.
- Utilised various in-house booking systems and Galileo for direct long-haul flight reservations.
- Worked with leading Tour Operators such as Tui, Airmiles, and Gold Medal Travel.
Office administrative assistant
DeRoma Ice Cream Ltd
Wigan
1986.06 - 1993.06
- Executed bookkeeping tasks, including invoicing and expense tracking.
- Facilitated administrative support for staff, encompassing typing, filing, and phone management.
- Provided assistance to directors in composing official letters and addressing complaints.
- Processed weekly payroll for all employees.
- Coordinated travel arrangements and sales appointments for directors.
Education
Diploma of Higher Education - Secretarial
Sight and Sound College
Manchester 1984.09 - 1986.05
O Level - Maths, English, Biology, History, Commerce, Economics.
Abraham Guest High School
Wigan 1979.09 - 1984.06
Skills
- Strong Communicator
- Extensive knowlege of office practices and protocols
- Adaptable and quick learner of in house systems
- Amazing customer service
- Team Player
- Able to prioritise and work under pressure
Accomplishments
Achieved best newcomer award to Airmiles in Warrington in the first 12 months of opening for my outstanding call to sales ratio.
Timeline
Cake Maker and Childminder to grandchildren
Self Employed
2012.06 - 2020.07
Account Manager
Handepay
2007.12 - 2012.06
Specialist Travel Consultant
Various Travel Companies
1993.06 - 2007.12
Office administrative assistant
DeRoma Ice Cream Ltd
1986.06 - 1993.06
Diploma of Higher Education - Secretarial
Sight and Sound College
1984.09 - 1986.05
O Level - Maths, English, Biology, History, Commerce, Economics.
Abraham Guest High School
1979.09 - 1984.06