Pauline Wanjiru Njoroge
Registered Social Worker ASYE / Team Leader
London,ENG
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
with these relevant skills I can transfer to apply in the role of an ASYE Social worker to work within the team in meeting the needs of the PLE, team and the organisation
Overview
25
25
years of professional experience
14
14
years of post-secondary education
1
1
Certificate
Work History
Team Leader
Harrow Council
Harrow, Harrow
06.2015 - Current
- stream lining operations through supervising the junior support workers, Induction of fresh staff, ordering supplies for the house such as food, cleaning materials, medication and stationery.
- Preparing the rota to meet the needs of the clients and where necessary altering them to accommodate any changes that may arise due to sickness, leave or change of client's activities.
- quality assurance through preparing and reviewing residents care plans, risk assessments person - centered plan (PCP) report with them where possible for their review meetings.
- Inviting and chairing their PCP meetings as agreed with them.
- Where residents are not capable due to lack of ability, then I liaise with other relevant people involved in their care to decide what's in their best interest.
- Ensuring such assessments are done following the mental capacity act 2005 and the relevant documents every time an intervention is needed.
- By doing Person - centred care plans, this enables me and the team to support them to be self-managing as possible and in so doing promote their independence.
- This in return boosts their self-confidence and self-esteem which helps them to self-actualize.
- This I do in line with the valuing people now 2007 ensuring people's rights are respected and they are treated with dignity.
- Ensuring people with learning disabilities live like everyone else can go to work where possible have relationships and family, have a say as to where they live and with whom.
- Preparing payroll returns for the staff in suitable time for them to get paid promptly.
- Maintaining clients' money records, petty cash entries and returns.
- Ensuring there is enough money in the clients' tins and the petty cash by facilitating journeys to the bank with the clients to draw money and drawing the money for the petty cash float.
- collaborative working through liaising with other professionals such as psychologists, Gps, therapists, care managers.
- Acting on behalf of the manager in their absence by responding to messages, letters or emails appropriately and in suitable time for the smooth running of the home.
- promoting person-centred approach by Liaising with external services to involve the clients in various activities such as work placements, college, leisure centres and day centres.
- promoting policies and procedures This also ensures that the residents are not deprived of their liberties to go where they would want to go and do what they would want to do.
- This I do in line with the deprivation of liberties safeguards.
- Recording and reporting to my manager any concerns that may affect the welfare of the clients or the smooth running of the home where it's beyond my experience and ability to resolve.
- promoting professional relationships by attending meetings within the home and outside and contributing positively for the smooth running of the home and the organization through feedback.
- managing conflict by dealing with complaints and concerns that may be brought to my attention by the juniors in the team, service users, family members, visitors or members of the public and where need be asked for support from my manager.
Apprentice Social Work Student
Harrow Council
Harrow, Harrow
09.2022 - 06.2025
- I continue to utilise the acquired social work skills in my team leader role at Bedford House where I work closely with the Learning disabilities social work team among other professionals to assess, process and transition PLE for respite, Residential or supported living services.
- Care managing cases in the various teams.
- Following the relevant legislation, policies and social work theories and frameworks to ensure social work professional ethics, values and requirements are adhered to at all times.
- Carrying out Care Act assessments under care Act 2014, Mental Capacity Assessment under Mental Capacity Act 2005, Deprivation of liberties safeguards (DOLs) assessments under DOLs shadowing qualified social workers.
- Advocating for the persons with lived experiences (PLE) allocated to me through sourcing independent advocates or use of next of kin or friends to advocate on their behalf.
- I used a person-centered approach, working in partnership with people with lived experiences and carers using a person-centered approach, with the aim of maximizing independence, wellbeing, and choice.
- I applied and continue to apply social work principles and values to guide my professional practice of respect, equality, diversity and inclusion with the PLE I worked with.
- I had the experience of working along other qualified social workers in cases where safeguarding procedures were applied under Section 42 of the social care Act 2014.
- I received guidance, support and supervision in carrying out risk assessments for PLE in preventing risk of harm to self or others.
- Working collaboratively as part of Multi-agency working when supporting PLE in supporting them to be autonomous using strength-based approach.
- Where needed sourcing support for the PLE through commissioned services or giving them the necessary information if they are in receipt of direct payments to enable them to purchase the services for themselves.
- I was accountable for my work and ensured I owned my views and argue them through the panel with evidence using evidence-based approach to ensure the desired and relevant outcomes for the PLE I worked with were realised.
- I maintained my continuous professional development (CPD) in accordance with the expectations of Social Work England through attending university as well as 70 days placement in year two and 100 days placement in year three of the Apprenticeship Degree course.
- I have completed all assignments and passing the assignments as required for the profession.
- To adhere to the requirements of the Assessed Supported Year in Employment (ASYE) Programme leading to successful completion.
- Participate in the Duty system of the team under the supervision of the Duty Manager.
- To present cases to the Quality Assurance and Monitoring Panel to facilitate the implementation of care and support plans.
- To participate in supervision sessions and carry out actions recommended by the line manager in a timely manner.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Learned wide range of simple and complex techniques from on-the-job training.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
- Fostered positive work culture by actively participating in team-building activities.
- Offered constructive feedback during project reviews, contributing to continuous improvement efforts.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
Support Worker
Hayes Staff Recruitment
Watford, Hertfordshire
02.2001 - 09.2015
- Working with various Clients with varying degree of Physical and learning Disabilities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Improved client independence with structured life skills training.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
Residential Support Worker
Harrow Council
01.2012 - 06.2015
- Similar roles as the ones below.
Senior Support Worker
Norwood Change a Life
08.2004 - 01.2012
- Supervising the junior support workers, Induction of fresh staff, ordering supplies for the house such as food, cleaning materials, medication and stationery.
- By doing Person centered care plans, this enables me and the team to support the residents to be self-managing as possible and in so doing promote their independence.
- This in return boosts their self-confidence and self-esteem which helps them to self-actualise.
- This I do in line with the valuing people now 2007 ensuring people's rights are respected and they are treated with dignity.
- Ensuring the PLE records are up to date such as the support plans and risk assessments.
- Ensuring people with learning disabilities live like everyone else can go to work where proper, have relationships and family, have a say as to where they live and with whom.
- Preparing and reviewing residents care plans, risk assessments PCP report with them where possible for their review meetings.
- Inviting and chairing their PCP meetings as agreed with them.
- Where residents are not capable due to lack of ability, then I liaise with other relevant people involved in their care to decide what's in their best interest.
- Ensuring such assessments are done following the mental capacity act 2005 and the relevant documents every time an intervention is needed.
- Liaising with other professionals as part of multi-agency and multi-disciplinary working such as psychologists, psychiatrists, General practitioners (GP), Occupational therapists, care managers and counselors whenever external support is needed for the well-being of the PLE.
- Preparing the rota to meet the needs of the clients and where necessary altering them to accommodate any changes that may arise due to sickness, leave or change of client's activities.
- Preparing payroll returns for the staff in suitable time for them to get paid promptly.
- Maintaining clients' money records, petty cash entries and returns.
- Ensuring there is enough money in the clients' tins and the petty cash by facilitating journeys to the bank with the clients to draw money and drawing the money for the petty cash float.
- Acting on behalf of the manager in their absence by responding to messages, letters or emails appropriately and in suitable time for the smooth running of the home.
- Being on call for the Harrow cluster homes once every two months.
- This gives me a wider understanding of varying client groups which widens my knowledge and enables me to review my practice from time to time.
- Assessing NVQ candidates in the home as per care standards requirement to have the staff team equipped with the necessary care training.
- Helping new team members with their Skills for Care =TOPPS induction to enable them work better in the team.
- Booking myself and the staff on the necessary training courses to enable us as a team to perform better in our jobs and keep abreast with any development or changes to practice and legislation.
- Liaising with external services to involve the clients in various activities such as work placements, college, leisure centres and day centres.
- This ensures the residents are treated with equality like anyone else despite their disability.
- This also ensures that the residents are not deprived of their liberties to go where they would want to go and do what they would want to do.
- This I do in line with the deprivation of liberties safeguards.
- Recording and reporting to my manager any concerns that may affect the welfare of the clients or the smooth running of the home where it's beyond my experience and ability to resolve.
- Dealing with complaints and concerns that may be brought to my attention by the juniors in the team, service users, family members, visitors or members of the public and where need be asked for support from my manager.
- Attending meetings in the home and outside and contributing positively for the smooth running of the home and the organisation through feedback.
Support Worker
Norwood Children & Families First
02.2001 - 08.2004
- Working with young adults with varying degree of learning disabilities.
- Helping them with their day-to-day activities, starting with personal care, administration of medication as prescribed, feeding where applicable, going with them when going out to the community. Such as Swimming, Cinema, Bank or even to see their doctors.
Support Worker
Prospect Staff Bureau
London, England
11.2000 - 07.2002
- Working with various Clients with varying degrees of Physical and learning Disabilities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Improved client independence with structured life skills training.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Education
Bachelor of Science - Social work
Buckinghamshire New University
Uxbridge Campus 05.2022 - 09.2025
Post Graduate Diploma - International public health
Liverpool University
Laureate Online 12.2010 - 02.2013
NVQ L4 - SOCIAL CARE
Edexel
London 06.2006 - 06.2007
NVQ ACCESSORS AWARD -
(A1)
London, ENG 02.2005 - 08.2005
NVQ 3 - Health Care Promoting Independence
Edexel
London, ENG 01.2004 - 01.2005
NVQ 2 - Social Care
Edexel
London, ENG 01.2002 - 01.2004
No Degree - Social Care
First Response
London, ENG 04.2001 - 01.2000
No Degree - Word Processing and Excel spreadsheets
DIMA College
Nairobi Kenya 04.2001 - 01.1998
Bachelor of Science - Biological Sciences
University of Nairobi
Kenya 04.1993 - 01.1997
Skills
Skilled in team management
Employee training
Client support
Goal setting
Analytical thinking
Effective task management
Overtime management
Efficient shift scheduling
Performance improvement
Facilitating team meetings
Client support
Comprehensive documentation skills
Continuous improvement strategies
Mentoring
Analytical problem-solving
Collaborative teamwork
Interests
Travelling
Singing
Swimming
Cinema
Visiting new places
Reading books
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
BSC Degree in Social work
07-2025
Apprentice Social Work Student
Harrow Council
09.2022 - 06.2025
Bachelor of Science - Social work
Buckinghamshire New University
05.2022 - 09.2025
Team Leader
Harrow Council
06.2015 - Current
Residential Support Worker
Harrow Council
01.2012 - 06.2015
Post Graduate Diploma - International public health
Liverpool University
12.2010 - 02.2013
NVQ L4 - SOCIAL CARE
Edexel
06.2006 - 06.2007
NVQ ACCESSORS AWARD -
(A1)
02.2005 - 08.2005
Senior Support Worker
Norwood Change a Life
08.2004 - 01.2012
NVQ 3 - Health Care Promoting Independence
Edexel
01.2004 - 01.2005
NVQ 2 - Social Care
Edexel
01.2002 - 01.2004
No Degree - Social Care
First Response
04.2001 - 01.2000
No Degree - Word Processing and Excel spreadsheets
DIMA College
04.2001 - 01.1998
Support Worker
Hayes Staff Recruitment
02.2001 - 09.2015
Support Worker
Norwood Children & Families First
02.2001 - 08.2004
Support Worker
Prospect Staff Bureau
11.2000 - 07.2002
Bachelor of Science - Biological Sciences
University of Nairobi
04.1993 - 01.1997
Travelling singing Swimming Cinema Visiting new places Reading books
Ø Travelling
Ø singing
Ø Swimming
Ø Cinema
Ø Visiting new places
Ø Reading books
Personal Information
- Date of Birth: 04/24/74
- Place of Birth: Kenya
Travelling singing Swimming Cinema Visiting new places Reading books
Ø Travelling
Ø singing
Ø Swimming
Ø Cinema
Ø Visiting new places
Ø Reading books