Summary
Overview
Work history
Education
Skills
Training
Timeline
Generic

Pauline Sivewright

Banff,Aberdeenshire

Summary

I’m a highly experienced, professional, reliable and friendly person with excellent skills in administration, customer service, scheduling, data entry, record keeping, auditing and finance support. I’m very organised with strong skills in time management, multi-tasking and decision making within fast‑paced, high‑pressure environments. I manage busy workloads confidently, communicate effectively with people at all levels and maintain consistently high standards of accuracy and attention to detail. I have many years of experience supporting customers, colleagues and managers and helping day‑to‑day operations run efficiently. I’m proficient in Microsoft Office and confident using a variety of IT and computer systems. I have the ability to work effectively using my own initiative and I strive to be a supportive and dependable team member who contributes to creating a positive and productive environment in the workplace.

Overview

30
30
years of professional experience

Work history

Office Administrator / Compliance Coordinator

Diversity Energy Solutions Ltd
Banff
03.2024 - Current
  • Complete data entry tasks accurately, ensuring error-free records are maintained.
  • Organise filing systems and maintain records and documentation in alignment with company procedures.
  • Process invoices, purchase orders, quotes and costings with high attention to detail.
  • Prepared documentation for audits and successfully facilitated completion of audits by certification bodies.
  • Coordinated daily scheduling to enhance operational organisation and meet project requirements.
  • Arrange repairs and servicing and maintain corresponding records, in line with health & safety.
  • Delivered high-standard customer service and resolved complaints promptly in person, by phone and email.

Senior Support Coordinator

Aberdeenshire Council
Banff
03.2015 - 03.2024
  • Supported service user learning, maintained care records, arranged review meetings and liaised with care professionals.
  • Organised staffing rotas for service, providing ongoing supervisory support to staff team to ensure effective service delivery.
  • Managed a charity retail shop where service users worked, maintaining stock and finance records and reporting to trustees and the charity governing body.
  • Directed charity retail shop management, coordinating finance recordkeeping and trustee reporting.
  • General administrative tasks including data entry, record keeping, procurement, petty cash and reception cover.

Senior Support Worker / Acting Home Manager

Community Integrated Care
Banff
10.1999 - 03.2015
  • Oversaw operations as Acting Home Manager for one year, achieving high Care Inspection scores through effective management.
  • Supervised care staff, promoting adherence to best practices in service user support.
  • Provided person-centred support to service users across health, care and daily living.
  • Coordinated staff rotas to maintain safe daily staffing levels for optimal care delivery.

Production Planner

Macfish Ltd
Fraserburgh
07.1996 - 10.1999
  • Created weekly production plans and adjusted schedules to minimise disruptions from breakdowns or issues.
  • Sourced fish from suppliers to meet production requirements and maintain operational flow.
  • Produced daily and weekly reports for department heads on productivity, yields, and performance to inform decision-making.
  • Implemented a new production costing system.

Education

Bachelor of Arts - Commerce

Robert Gordon University
Aberdeen
/1992 - /1996

SVQ Level 3 - Health & Social Care

Scottish Qualifications Authority
Banff
/2011 - /2012

Scottish National Highers - English, Accounting, Secretarial Studies, Modern Studies

Fraserburgh Academy
Fraserburgh
/1991 - /1992

O'Grades / Standard Grades - English, Mathematics, Accounting, Secretarial Studies, Modern Studies, Chemistry, Art & Design

Fraserburgh Academy
Fraserburgh
/1987 - /1991

Skills

  • Communication
  • Telephone etiquette
  • Customer Service
  • Administration
  • Data Entry and Record Keeping
  • Time management
  • Organisation
  • Multi-tasking
  • Initiative taking
  • Decision making
  • Attention to detail
  • Audit preparation
  • Invoicing and purchase orders
  • Data management
  • IT and computer systems
  • MS Office, Xero, QMS, ARC

Training

I have undertaken a wide variety of training courses including: 

Customer Service; Record Keeping; Introduction to Management; GDPR; Microsoft Office; IT & Digital Skills; Cyber Security; Duty of Candour; Supervisory Skills; Conflict Management,  Difficult Conversations; Fire Safety; Health & Safety; Risk Assessment; Manual Handling and COSHH.

Timeline

Office Administrator / Compliance Coordinator

Diversity Energy Solutions Ltd
03.2024 - Current

Senior Support Coordinator

Aberdeenshire Council
03.2015 - 03.2024

Senior Support Worker / Acting Home Manager

Community Integrated Care
10.1999 - 03.2015

Production Planner

Macfish Ltd
07.1996 - 10.1999

O'Grades / Standard Grades - English, Mathematics, Accounting, Secretarial Studies, Modern Studies, Chemistry, Art & Design

Fraserburgh Academy
/1987 - /1991

Scottish National Highers - English, Accounting, Secretarial Studies, Modern Studies

Fraserburgh Academy
/1991 - /1992

SVQ Level 3 - Health & Social Care

Scottish Qualifications Authority
/2011 - /2012

Bachelor of Arts - Commerce

Robert Gordon University
/1992 - /1996
Pauline Sivewright