Pauline Rogan
Belfast
Summary
Organised Membership Secretary with knack for streamlining administrative processes and enhancing member engagement. Successfully helped implement a new membership database, resulting in smoother operations and improved member satisfaction. Known for clear communication and proactive approach to problem-solving.
Offering strong communication and good listening skills, combined with keen eye for detail and collaborative approach. Knowledgeable about managing membership databases and supporting members through excellent customer service. Ready to use and develop skills within a customer service role.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Membership Secretary
Ulster Farmers’ Union
05.2008 - 12.2024
- Dealing with telephone queries in the membership department
- Maintaining accurate information on the UFU CRM System (database)
- Assisting in scoping for further ongoing development of UFU CRM system
- Assisting in training of staff on UFU CRM system
- Reconciling of group office monthly subscription collections from our 25 regional offices
- Producing a monthly membership subscriptions report for the Membership Director
- Administration duties in relation to membership benefits
- Circulation of information to members
- IT support officer for UFU CRM
- Maintaining the membership benefits section of the UFU website
- Collating recruitment documentation
- Recording and reconciling Group Manager holidays
- Co-ordinating the production of marketing material for Membership Department
- Liaising with affinity partners on the promotion of membership benefits
- Providing general office support
Medical Receptionist/Appointments Officer
Balmoral Clinic
06.2006 - 04.2008
- Answering telephone
- Greeting visitors
- Scheduling outpatient appointments
- Pulling patient charts
- Organising Outpatient Clinics
- Contacting patients re: appointments, via letter and telephone
- Booking in patients on arrival to the clinic for theatre and outpatients
- Liaising with nursing staff and consultants
- Directing patients to appropriate department
- Responsible for samples going to labs at times specified
- Filing medical reports and results
- Sorting incoming and outgoing mail
- Maintaining reception area
Order Processing Clerk
Dairygold Food Service
08.2000 - 04.2006
- Clerical and administration duties in relation to customers and product information
- Telephoning customers for orders on days specified and time agreed
- Processing orders to dispatch
- Producing invoices
- Producing daily call sheets for drivers next day deliveries
- Answering telephone
- Dealing with the general public and greeting visitors
Education
NVQ Business Administration Level 2 - RSA Diploma in Reception, RSA Word Processing I, RSA Text Processing I, RSA Typewriting I, STAGE II DIPLOMA IN RSA TEXT PROCESSING, RSA Text processing II, RSA Mailmerge II, RSA Typewriting II, RSA Word Processing II
Brookfield Business School
Belfast 09.1997 - 03.1998
GCSE’s - Religion, English Literature, English Language, Maths, Business Studies, Geography, Science
St Gemma’s High School
Belfast 09.1991 - 06.1997
Skills
- Excellent customer service skills
- Developing strong customer relationships
- Effective problem solver
- Product knowledge
- Complaint resolution
- Microsoft Office
- Excel proficiency
- Administrative support
- Customer satisfaction focused
- Exceptional telephone etiquette
- Problem Solving
- Strong Communication
- Computer Literacy
Personal Information
Date of birth: 11/12/79
Affiliations
- Travelling
- Pilates and Zumba
- Walks with my dog
References
References available upon request.
Timeline
Membership Secretary
Ulster Farmers’ Union
05.2008 - 12.2024
Medical Receptionist/Appointments Officer
Balmoral Clinic
06.2006 - 04.2008
Order Processing Clerk
Dairygold Food Service
08.2000 - 04.2006
NVQ Business Administration Level 2 - RSA Diploma in Reception, RSA Word Processing I, RSA Text Processing I, RSA Typewriting I, STAGE II DIPLOMA IN RSA TEXT PROCESSING, RSA Text processing II, RSA Mailmerge II, RSA Typewriting II, RSA Word Processing II
Brookfield Business School
09.1997 - 03.1998
GCSE’s - Religion, English Literature, English Language, Maths, Business Studies, Geography, Science
St Gemma’s High School
09.1991 - 06.1997
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