Pauline Noel

I manage a large caseload of patients with complex needs

Mental health issues,HIV, Drug and alcohol, domestic abuse, non compliance with medication, missed hospital appointments, housing and benefit issues.

Undertake home visits to support patients and refer patients to relevant agencies to ensure their physical and mental health need are met.

Attend MDT meetings to liaise with other agencies and tailor a package of support to suit the individuals needs.

Attending front line workers meetings and PCN meetings.

I manage my own caseload and attend clinical and reflective supervision meetings.

Input data on Microsoft excel to track referrals and caseload.

Record clear consise casenotes for each patient. Work closely and raise concerns regarding patients to GP and nursing staff at GP surgery.

Delivered high-quality care to patients, ensuring compliance with health and safety regulations.

Managed medication schedules for patients leading to optimal health outcomes.

Enhanced patient wellbeing through the delivery of holistic care plans.

Improved patient relationships through active listening and empathy.

Offered psychological support to distressed patients thus reducing anxiety levels significantly.

Maintained confidentiality of sensitive information upholding professional ethics at all times.

Helped service users to gain ability to function independently in society.

Assisted service users to obtain and access community resources.

Established and maintained working relationships with clients based on trust and non-judgement.

Monitored client progress and adapted support programmes to meet changing needs.

Listened to clients' current struggles to signpost relevant support.

Supported clients with rehabilitation and socialisation in community settings.

Assessed clients and documented information for records and analysis.

Reported on clients' progress to evaluate service impact.

• Improved family dynamics by conducting regular home visits and assessments.
• Developed personalised intervention plans to enhance family cohesion.
• Worked alongside social workers positively impacting case resolutions ensuring child protection plans were adhered to.
• Facilitated therapeutic sessions, promoting healthy communication between family members.
• Advocated child welfare within schools, improving community awareness.
• Provided emotional support for families during crises, reducing conflict levels.
• Delivered early intervention programmes, fostering positive behaviours in young people.
• Established strong rapport with clients through empathetic listening and understanding, leading to increased trust and cooperation within intervention process.
• Liaised effectively with other professionals involved in cases, ensuring a holistic approach to interventions.
• Conducted risk assessments regularly to mitigate potential issues.
• Completed timely reports on each client visit detailing progress towards goals.
• Utilised motivational interviewing techniques to encourage positive changes in behaviour.
• Developed and implemented tailored care plans addressing individual needs.
• Monitored client progress meticulously, adjusting intervention strategies as necessary.
• Maintained up-to-date knowledge on legislation and policies related to family interventions.
• Empowered individuals to lead normal, healthy lives by delivering professional and emotional care.
• Engaged with children and families using creative strategies and professional approach.
• Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
• Supported and advised parents regarding various issues and signposted additional services.
• Coordinated structured and intensive support through interventions.
• Provided written and electronic reports of conducted work such as court reports and case conference reports, adhering to policies and procedures.
• Managed complex caseload of vulnerable families through strategic prioritisation.
• Escorted families to counsellor, legal aid workers and doctor appointments.
• Maintained accurate chronological records of work with families using software.
• Developed integral relations with families and external agencies for holistic service delivery.
• Evaluated needs through common assessment framework, prescribed screening tools and models of engagement.
• Conduct regular consultations with parents and guardians through outreach efforts and focus groups.
• Attended regular training and supervision workshops for improved service user support.
• Maintained confidential case documentation in line with data protection regulations.
• Provided mental health support to service users, as well as signposting community resources and local charities.
• Monitored service user progress, escalating concerns for swift resolution.
• Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
• Liaised with families and caregivers to develop plans to suit individual families needs.

• Improved family dynamics by conducting regular home visits and assessments.
• Developed personalised intervention plans to enhance family cohesion.
• Collaborated with social services, positively impacting case resolutions.
• Provided emotional support for families during crises, reducing conflict levels.
• Advocated child welfare within schools, improving community awareness.
• Coordinated with healthcare providers to ensure comprehensive care for families.
• Assisted in the development of coping strategies with families experiencing stressors.
• Worked closely with children's services to secure safety of minors at risk.
• Established strong rapport with clients through empathetic listening and understanding, leading to increased trust and cooperation within intervention process.
• Liaised effectively with other professionals involved in cases, ensuring a holistic approach to interventions.
• Conducted risk assessments regularly to mitigate potential issues.
• Completed timely reports on each client visit detailing progress towards goals.
• Developed and implemented tailored care plans addressing individual needs.
• Monitored client progress meticulously, adjusting intervention strategies as necessary.
• Maintained up-to-date knowledge on legislation and policies related to family interventions.
• Empowered individuals to lead normal, healthy lives by delivering professional and emotional care.
• Supported and advised parents regarding various issues and signposted additional services.
• Remained calm and poised in difficult, stressful or escalating situations, helping to comfort individuals.
• Lead professional chaired and co-ordinated family in need meetings 6 weekly
• Provided written and electronic reports of conducted work adhering to policies and procedures.
• Managed complex caseload of vulnerable families through strategic prioritisation.
• Reported child abuse in accordance with legal standards of mandatory reporters.
• Evaluated needs through common assessment framework, prescribed screening tools and models of engagement.
• Developed integral relations with families and external agencies for holistic service delivery.
• Promoted community integration by providing extensive physical, emotional and social support.

• Homeless hostel for 16 to 21 year olds
• Supported with daily living skills, cooking, cleaning, budgeting
• Supported with careers advice job search and training, housing and benefits.
• Delivered training sessions for staff and residents.
• Facilitated social activities, enhancing community integration.
• Provided emotional support to clients during challenging times for improved mental wellbeing.
• Managed difficult situations calmly whilst maintaining professional conduct.
• Promoted positive behaviour amongst service users through effective role modelling techniques.
• Conducted risk assessments on potential hazards within the workplace for enhanced safety measures.
• Delivered high standards of care by adhering to organisational policies and procedures.
• Handled emergency situations promptly, ensuring minimal harm or distress was experienced by those involved.
• Created engaging activity schedules for service users that catered to diverse interests and abilities.
• Supported service users in accessing community services and activities, fostering social connections and independence.
• Managed caseloads, prioritising and addressing unique needs of each service user.

• Improved family dynamics by conducting regular home visits and assessments.
• Developed personalised intervention plans to enhance family cohesion.
• Collaborated with social services, positively impacting case resolutions.
• Provided emotional support for families during crises, reducing conflict levels.
• Organised group workshops for improved parenting skills. Triple P, positive parenting program
• Advocated child welfare within schools, improving community awareness.
• Worked closely with children's services to secure safety of minors at risk.
• Delivered early intervention programmes, fostering positive behaviours in young people.
• Established strong rapport with clients through empathetic listening and understanding, leading to increased trust and cooperation within intervention process.
• Liaised effectively with other professionals involved in cases, ensuring a holistic approach to interventions.
• Completed timely reports on each client visit detailing progress towards goals.
• Developed and implemented tailored care plans addressing individual needs.
• Monitored client progress meticulously, adjusting intervention strategies as necessary.
• Maintained up-to-date knowledge on legislation and policies related to family interventions.
• Empowered individuals to lead normal, healthy lives by delivering professional and emotional care.
• Engaged with children and families using creative strategies and professional approach.
• Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
• Supported and advised parents regarding various issues and signposted additional services.
• Coordinated structured and intensive support through interventions.
• Provided written and electronic reports of conducted work adhering to policies and procedures.
• Managed complex caseload of vulnerable families through strategic prioritisation.
• Reported child abuse in accordance with legal standards of mandatory reporters.
• Escorted families to counsellor, legal aid workers and doctor appointments.
• Increased youth participation in pro-social activities through collaboration with therapist assistants and community resources.
• Built positive, productive client relationships for enhanced social support.
• Maintained confidential case documentation in line with data protection regulations.
• Provided mental health support to service users, as well as signposting community resources and local charities.
• Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
• Prepared reports for legal action and provided evidence in court.