Summary
Overview
Work history
Education
Skills
Timeline

PAULINE MADDISON

Bowburn,Durham

Summary

Empathetic carer accustomed to assisting my mam with household tasks, errands and financial tasks. Cleans and organizes kitchen and living areas and supports meal preparation for optimal convenience. Provides support and companionship with personable communication and active listening. Provide emotional and logistical support for well-rounded comprehensive home care.

Meticulous Cleaning Worker with extensive expertise in hotel maintaining first-class cleanliness within all environments with attention to detail. Self-motivated with high personal standards and diligently working to health and safety regulations to ensure a sparkling finish. Talented with background in cleaning, handling laundry and reporting maintenance in commercial environments. Reliable at safely operating cleaning equipment and chemicals. Detailed with keen eye for facilities presentation, organisation and cleanliness.

I am a very conscientious hard worker with impeccable time keeping and a good team worker


Overview

38
38
years of professional experience
2
2
years of post-secondary education

Work history

Home carer

MOTHER
Bowburn, Durham
09.2020 - Current
  • Closely monitored patient conditions, minimising need for additional medical attention.
  • Cooked meals to meet diverse dietary requirements.
  • Completed laundry, ironing and dry cleaning.
  • Conducted risk assessments and checked fire alarm systems.
  • Improved patient satisfaction ratings by providing faultless personal care.
  • Transported and accompanied clients to appointments.
  • Assisted in daily personal care routines for improved patient wellbeing.
  • Administered medication and kept comprehensive records.

Bakery assistant

ANDERSONS BAKERY
Bowburn, Durham
12.2004 - 09.2020
  • Followed standardised recipes to guarantee product consistency.
  • Answered questions and advised customers regarding flavors and selections.
  • Evaluated display and appearance of goods to maintain aesthetics.
  • Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
  • Rotated prepared bakery items to maintain appetising, visually appealing displays.
  • Weighed, priced and packed baked goods for sale.
  • Monitored expiry dates and used ingredients accordingly.
  • Followed baker's instructions, multitasking to complete tasks in target timeframes.
  • Performed daily opening and closing functions such as stock counting, cashing up and securing bakery premises.
  • Produced and decorated high volumes of baked goods to meet daily production targets.
  • Escalated complex complaints to managers for assistance.

Bar worker

COOPERAGE PUBLIC HOUSE
Bowburn, Durham
08.2002 - 08.2006
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Verified guest ID prior to serving liquor.
  • Refused drinks service to guests without appropriate proof of age.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

WAITRESS/HOUSEKEEPING

MARRIOTT ROYAL COUNTY HOTEL
Durham, DURHAM
08.1988 - 12.2004
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Greeted and escorted guests to tables.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Meticulously vacuumed, dusted and tidied guest rooms.
  • Cleaning guest bedrooms which included pulling out furniture, deep cleaned to Marriott brand standard and adhering to guest privacy

Kitchen assistant

LANGLEY MOOR INDUSTRIAL ESTATE
LANGLEY MOOR, DURHAM
08.1985 - 05.1987
  • Cleared tables to remove dirty utensils and leftover food items.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.
  • Rotated stock to keep ingredients fresh.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Used kitchen equipment as instructed and to safety protocols.
  • Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.

Education

COOKING,CLEANING,SEWING,MECHANICS,JOINERY

DURHAM DIRECT TRAINING CENTER, BEARPARK DURHAM
10.1985 - 06.1987
  • TO HELP WITH FUTURE EMPLOYMENT


CSE - TYPEWRITING

LANSDOWN COMPREHENSIVE SCHOOL, BOWBURN/COXHOE
/1980 - /1985

CSE - ENGLISH LANGUAGE

LANSDOWN COMPREHENSIVE SCHOOL, BOWBURN/COXHOE
/1980 - /1985

CSE - CHILD CARE STAGE 1

LANSDOWN COMPREHENSIVE SCHOOL, BOWBURN/COXHOE
/1980 - /1985

CSE - MATHS

LANSDOWN COMPREHENSIVE SCHOOL, BOWBURN/COXHOE
/1980 - /1985

NVQ Level 2 - FOOD AND DRINK

MARRIOTT ROYAL COUNTY HOTEL, DURHAM
10.1996 -

COSSH -

MARRIOTT ROYAL COUNTY HOTEL, DURHAM
/1988 - /2004
  • control of substances hazardous to health
  • control measures to prevent or limit exposure to hazardous substances
  • storing of cleaning products correctly
  • correct labels and safety data sheet
  • risk assessment moving furniture correctly and the use and storage of electrical equipment ie hoovers
  • reporting any maintenance issues
  • fire training
  • disposing of waste correctly


Skills

    Cleaning

  • Self-motivated
  • Deep-clean techniques
  • Cleaning materials knowledge
  • Deadline driven
  • Attention to detail
  • CARER
  • Personal care
  • Emotional support
  • Adult care

Timeline

Home carer - MOTHER
09.2020 - Current
Bakery assistant - ANDERSONS BAKERY
12.2004 - 09.2020
Bar worker - COOPERAGE PUBLIC HOUSE
08.2002 - 08.2006
MARRIOTT ROYAL COUNTY HOTEL - NVQ Level 2, FOOD AND DRINK
10.1996 -
WAITRESS/HOUSEKEEPING - MARRIOTT ROYAL COUNTY HOTEL
08.1988 - 12.2004
DURHAM DIRECT TRAINING CENTER - , COOKING,CLEANING,SEWING,MECHANICS,JOINERY
10.1985 - 06.1987
Kitchen assistant - LANGLEY MOOR INDUSTRIAL ESTATE
08.1985 - 05.1987
LANSDOWN COMPREHENSIVE SCHOOL - CSE, TYPEWRITING
/1980 - /1985
LANSDOWN COMPREHENSIVE SCHOOL - CSE, ENGLISH LANGUAGE
/1980 - /1985
LANSDOWN COMPREHENSIVE SCHOOL - CSE, CHILD CARE STAGE 1
/1980 - /1985
LANSDOWN COMPREHENSIVE SCHOOL - CSE, MATHS
/1980 - /1985
MARRIOTT ROYAL COUNTY HOTEL - COSSH,
/1988 - /2004

Similar Profiles

Create profile
PAULINE MADDISON