Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Pauline Hoskins

George Green,Buckinghamshire

Summary

A highly dependable and organised professional with a proven track record in administrative support, customer service, and office operations. Possesses strong communication and interpersonal skills, with the ability to manage time effectively and adapt quickly to new environments. Friendly and approachable, with a commitment to high levels of service and accuracy. After a period dedicated to full-time caring responsibilities, I am now ready and motivated to return to the workforce and contribute positively to a new team.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work history

Charging Clerk

Aviation Support Ltd
Slough
11.2007 - 05.2010
  • Company Overview: Worked within a fast-paced freight forwarding business specialising in the transportation of aircraft parts globally.
  • Accurately processing manual costings for shipments and services
  • Preparing and issuing customer invoices and managing billing cycles
  • Investigating and resolving both accounts receivable and payable queries
  • Communicating regularly with internal departments to ensure alignment on shipment and billing data
  • Maintaining office supplies and supporting general administrative functions
  • Assisting with monthly reporting and ad hoc finance queries from management
  • Worked within a fast-paced freight forwarding business specialising in the transportation of aircraft parts globally.

Sales Advisor (Temporary Contract)

Continental Tyres
Uxbridge
11.2006 - 10.2007
  • Company Overview: Part of the Customer Order Team in a customer service-driven environment, responsible for handling a range of order and product enquiries for B2B clients.
  • Answering inbound calls and managing customer orders via phone and fax
  • Checking stock availability and product pricing
  • Processing orders using internal systems and ensuring accurate data input
  • Providing product information and resolving general customer queries
  • Coordinating order tracking and delivery updates
  • Managing returns and complaint cases for defective or incorrect tyre deliveries
  • Part of the Customer Order Team in a customer service-driven environment, responsible for handling a range of order and product enquiries for B2B clients.

Customer Services Advisor

BSH Appliance Care
03.2000 - 10.2006
  • Company Overview: Customer Service Centre for Bosch, Siemens, Neff, Gaggenau, providing high-quality customer support.
  • Handling incoming service enquiries and fault reports from customers
  • Providing first-line advice on appliance troubleshooting and care
  • Scheduling and coordinating home engineer visits
  • Entering and updating customer records within the CRM system
  • Liaising with insurance companies for coverage verification and authorisations
  • Working closely with internal departments to ensure timely and efficient service delivery
  • Customer Service Centre for Bosch, Siemens, Neff, Gaggenau, providing high-quality customer support.

Post Office Counter Clerk

Post Office
Pinner and Southall
10.1999 - 03.2000
  • Company Overview: Delivered front-line services to the public across a variety of personal and business banking and postal services.
  • Serving customers at the counter and handling cash transactions
  • Verifying customer documentation and ensuring regulatory compliance
  • Processing pension payments, benefits, and business deposits
  • Balancing tills and completing weekly reconciliation reports
  • Providing support with general postal services and customer enquiries
  • Delivered front-line services to the public across a variety of personal and business banking and postal services.

Education

Secondary School -

Brentside Secondary School
Greenford, Middlesex
09.1984 - 07.1987

Skills

  • Microsoft Excel
  • Microsoft Word for Windows
  • Windows 95
  • Word for Windows
  • Lotus 123
  • Communication
  • RSA Examinations (1988)
  • RSA Mathematics
  • RSA Typing

Custom

I enjoy socialising, travelling, bowling, and attending live concerts. I’m passionate about meeting new people and experiencing different cultures. I also have a strong appreciation for music and enjoy staying active through social hobbies.

Personal Information

Date of birth: 11/28/71

Timeline

Charging Clerk

Aviation Support Ltd
11.2007 - 05.2010

Sales Advisor (Temporary Contract)

Continental Tyres
11.2006 - 10.2007

Customer Services Advisor

BSH Appliance Care
03.2000 - 10.2006

Post Office Counter Clerk

Post Office
10.1999 - 03.2000

Secondary School -

Brentside Secondary School
09.1984 - 07.1987

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Pauline Hoskins