Pauline Harris
Leominster,Herefordshire
Summary
I am a very strong and enthusiastic employee with 22 years experience of working in the housing sector. This includes dealing with aids & adaptations to help customers live independently in their homes and to ensure repairs are carried out to the highest standard. I pride myself on being a supportive team player who is very approachable and willing to support any other team member where necessary. I have very strong organisational skills in business administration along with excellent attention to detail and customer service skills.
Overview
30
30
years of professional experience
9
9
years of post-secondary education
Work history
Works Planner / Business Administrative Assistant
Connexus
Hereford, Herefordshire
2003.11 - Current
- Deliver exceptional customer service, boosting overall satisfaction.
- Managed databases to ensure accuracy and accessibility of records.
- Scheduled appointments with customers and suppliers to strengthen relationships.
- Streamline task prioritisation based on urgency and importance, maximising efficiency.
- Optimise resource allocation and timelines using scheduling software.
- Reduce scheduling conflicts through effective organisation of tasks.
- Administer all operational tasks promptly, ensuring smooth workflows.
- Handle confidential information securely, maintaining privacy standards.
Customer Services Assistant
Morrisons
Leominster, Herefordshire
2009.10 - Current
- Provide exceptional levels of customer service consistently; creating loyal customers .
- Collaborate well within a team setting, fostering a positive working atmosphere .
- Handle cash transactions accurately, maintaining financial integrity of the till.
- Assist customers with product inquiries for enhanced shopping experience.
- Demonstrate excellent problem-solving skills when dealing with complex customer issues.
Administrative assistant
Border Office Supplies & Systems
Hereford, Herefordshire
1995.07 - 2003.11
- Facilitate invoice processing for timely payment.
- Provide efficient assistance to office seniors by handling paperwork, filing and photocopying.
- Alleviate workload from seniors via active involvement in administrative duties.
- Handle basic bookkeeping tasks, ensuring accurate record keeping.
- Performed general clerical duties such as sorting mail.
- Handle incoming calls professionally, providing information or transferring as needed.
Education
NVQ Level 3 - Business Administration
Riverside Training
Hereford 2018.01 - 2018.11
RSA - Secretarial
Herefordshire College of Technology
Hereford 1993.09 - 1995.07
GCSEs - General
Haywood High School
Hereford 1988.09 - 1993.07
GCSEs - Accounting and Mathematics
Herefordshire College of Technology
Hereford 1993.09 - 1995.07
Skills
- Customer service and engagement
- Order processing
- Data entry efficiency
- Telephone etiquette
- Microsoft Office proficiency
- Composure under pressure
Timeline
NVQ Level 3 - Business Administration
Riverside Training
2018.01 - 2018.11
Customer Services Assistant
Morrisons
2009.10 - Current
Works Planner / Business Administrative Assistant
Connexus
2003.11 - Current
Administrative assistant
Border Office Supplies & Systems
1995.07 - 2003.11
RSA - Secretarial
Herefordshire College of Technology
1993.09 - 1995.07
GCSEs - Accounting and Mathematics
Herefordshire College of Technology
1993.09 - 1995.07
GCSEs - General
Haywood High School
1988.09 - 1993.07