Summary
Overview
Work history
Education
Skills
Timeline
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Pauline Harris

Leominster,Herefordshire

Summary

I am a very strong and enthusiastic employee with 22 years experience of working in the housing sector. This includes dealing with aids & adaptations to help customers live independently in their homes and to ensure repairs are carried out to the highest standard. I pride myself on being a supportive team player who is very approachable and willing to support any other team member where necessary. I have very strong organisational skills in business administration along with excellent attention to detail and customer service skills.

Overview

30
30
years of professional experience
9
9
years of post-secondary education

Work history

Works Planner / Business Administrative Assistant

Connexus
Hereford, Herefordshire
11.2003 - Current
  • Deliver exceptional customer service, boosting overall satisfaction.
  • Managed databases to ensure accuracy and accessibility of records.
  • Scheduled appointments with customers and suppliers to strengthen relationships.
  • Streamline task prioritisation based on urgency and importance, maximising efficiency.
  • Optimise resource allocation and timelines using scheduling software.
  • Reduce scheduling conflicts through effective organisation of tasks.
  • Administer all operational tasks promptly, ensuring smooth workflows.
  • Handle confidential information securely, maintaining privacy standards.

Customer Services Assistant

Morrisons
Leominster, Herefordshire
10.2009 - Current
  • Provide exceptional levels of customer service consistently; creating loyal customers .
  • Collaborate well within a team setting, fostering a positive working atmosphere .
  • Handle cash transactions accurately, maintaining financial integrity of the till.
  • Assist customers with product inquiries for enhanced shopping experience.
  • Demonstrate excellent problem-solving skills when dealing with complex customer issues.

Administrative assistant

Border Office Supplies & Systems
Hereford, Herefordshire
07.1995 - 11.2003
  • Facilitate invoice processing for timely payment.
  • Provide efficient assistance to office seniors by handling paperwork, filing and photocopying.
  • Alleviate workload from seniors via active involvement in administrative duties.
  • Handle basic bookkeeping tasks, ensuring accurate record keeping.
  • Performed general clerical duties such as sorting mail.
  • Handle incoming calls professionally, providing information or transferring as needed.

Education

NVQ Level 3 - Business Administration

Riverside Training
Hereford
01.2018 - 11.2018

RSA - Secretarial

Herefordshire College of Technology
Hereford
09.1993 - 07.1995

GCSEs - General

Haywood High School
Hereford
09.1988 - 07.1993

GCSEs - Accounting and Mathematics

Herefordshire College of Technology
Hereford
09.1993 - 07.1995

Skills

  • Customer service and engagement
  • Order processing
  • Data entry efficiency
  • Telephone etiquette
  • Microsoft Office proficiency
  • Composure under pressure

Timeline

NVQ Level 3 - Business Administration

Riverside Training
01.2018 - 11.2018

Customer Services Assistant

Morrisons
10.2009 - Current

Works Planner / Business Administrative Assistant

Connexus
11.2003 - Current

Administrative assistant

Border Office Supplies & Systems
07.1995 - 11.2003

RSA - Secretarial

Herefordshire College of Technology
09.1993 - 07.1995

GCSEs - Accounting and Mathematics

Herefordshire College of Technology
09.1993 - 07.1995

GCSEs - General

Haywood High School
09.1988 - 07.1993

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Pauline Harris