Pauline Graham
Wolverhampton,West midlands
Summary
I am a highly motivated and results-driven professional with over 20 years of experience providing care and support across a variety of settings. I am a dedicated team player with a strong ability to adapt quickly to new environments and responsibilities.
Known for my honesty, strong work ethic, compassion, and empathy, I consistently strive to deliver high-quality service and foster positive outcomes. My previous supervisory roles, combined with my flexibility and proven leadership capabilities, have prepared me well for the responsibilities of a Performance Manager position.
Overview
7
7
years of professional experience
Work history
Health advisor
DHU healthcare
Oldbury, Sandwell
08.2024 - Current
- Manage incoming calls to the NHS 111 service, accurately assessing patient symptoms to determine appropriate Pathway and ensure safe, effective outcomes
- Consistently meet and exceed (KPIs) while maintaining a high standard of patient care and professionalism
- Stay up to date with NHS Pathways updates and apply changes efficiently and accurately in day-to-day role
- Regularly selected to support New Starters in Launch Pad since successfully completing probation in February 2025, in recognition of consistently meeting KPIs and fulfilling the criteria required for this responsibility
Support Worker
Wordsley Housing society
Stourbridge, Dudley
03.2019 - 07.2024
- Work along side professionals involved in the tenants care.
- Monitor and documented tenants behaviours, and what they have required support with on a daily basis.
- Administer mediation.
- Promote personal wellbeing and independence, building tenants confidence through social and community interaction.
- work with the tenant along side their care plans and recovery stars carrying out regular one to ones.
- Maintain confidentiality of tenants information.
- Monitor tenants progress and make changes to the recovery star to meet their needs.
- support with daily living, including financial support and budgeting, cooking washing and housework.
- support tenants to make appointments.
- support tenants to attend appointments.
Senior Care Assistant
Ridgeway court
wolverhampton, wolverhampton
05.2018 - 03.2019
- Assisting residents with limited mobility with personal care, including washing and dressing.
- Help with promoting independence where possible.
- Support with moving and transferring.
- Administer medication.
- Up date care plans with any changes ie: decline in health.
- Document daily observations, mobility, eating and drinking.
- Work along side professionals ie: Gp, dietitian,OT.
Education
Hall green high school
WolverhamptonMaths,English and IT
Bilston college
WolverhamptonNVQ Level 2 - Health and social care
Bilston college
NVQ Level 3 - Health and social care
Bilston college
WolverhamptonWordsley Housing society
StourbridgeSkills
- Medication administration
- Good communication
- Organizing
- Life skills
- Attention to detail
Timeline
Health advisor
DHU healthcare
08.2024 - Current
Support Worker
Wordsley Housing society
03.2019 - 07.2024
Senior Care Assistant
Ridgeway court
05.2018 - 03.2019
Hall green high school
Maths,English and IT
Bilston college
NVQ Level 2 - Health and social care
Bilston college
NVQ Level 3 - Health and social care
Bilston college
Wordsley Housing society
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