Pauline Austin
Edinburgh,Edinburgh, City of
Summary
Am a professional person and I would appreciate the opportunity to return to being an administrator. Am hardworking and able to work unsupervised but also a good team member. I enjoy being kept busy and being able to relate to many different people. Am flexible and enjoy learning new tasks and completing them from start to finish.
Being organised and keeping to deadlines along with excellent timekeeping and attendance,
Overview
38
38
years of professional experience
7
7
years of post-secondary education
Work history
School Cleaning Operative
Edinburgh City Council
Edinburgh, Midlothian
2022.10 - Current
- Manage workload between team of 2 cleaners to work reliably to a fixed schedule.
- Work strictly within company health and safety guidelines, delivering full regulatory compliance.
- Maintain and store cleaning equipment, hoovers and mops correctly and safely.
- Scrub and sanitise toilets, sinks and kitchen fixtures for high quality finish.
Private Home Cleaner
Self Employed (Part time)
Edinburgh, Midlothian
2018.08 - Current
- Clean kitchens, bathrooms and bedrooms thoroughly to clients service agreement.
- Deliver faultless cleanliness standards and exceptional care to clients requirements.
- Trusted to lock up home when leaving premises.
Receptionist
Alan's School of Motoring
Edinburgh, Midlothian
2010.10 - 2011.10
- Answered the telephone , compiled detailed notes and promptly forwarded as required.
- Dealing with pricing enquiries.
- Delivered front of house duties with warm and professional manner.
- Allocating work to Driving Instructors.
- Opening and closing the shop.
Collections Agent (self employed)
Provident Financial Credit
Musselburgh, East Lothian
2007.08 - 2009.08
- Collected weekly payments in Edinburgh for clients who have taken out a loan
- Issuing loans to new and existing clients.
- Banking monies and cheques received in the local bank in Musselburgh.
- Withdrawing money to issue loans to clients.
Specialist Telephone Dealer
Bank of New York Mellon
Edinburgh, Midlothian
2002.01 - 2007.04
- Worked within the Call Centre answering customer enquiries.
- Responsible for selling shares with various companies.
- Placing shares to the stock market for sale.
- Dealing with difficult and distressed customers.
Telephone Switchboard Operator/ General Office
Jenner's Department Store
Edinburgh, Midlothian
1988.01 - 2001.01
- Handling all public and Management calls.
- Made public announcements on the PA system.
- Responsible for contacting emergency services when a fire alarm has been set off.
- Worked within the General Office duties included, counting till floats and money in the cash room.
- Invoicing and filing in the Bought Ledger section
- Typing customer letters and offers to account holders
- Photocopying memos for staff and buyers.
- Sorting incoming mail and outgoing mail to the Post Office.
- Stock control, updating ledgers and stock counting.
- Requesting stock from the warehouse.
Child Safety Seat Coordinator
Kwik Fit (head office)
Edinburgh
1987.01 - 1988.01
- Issuing refunds to customers who returned the child seat after the child have outgrown.
- Manually writing cheques and typing refund letters.
- Answering internal phone calls from the fitters at the garage within the UK.
Switchboard Operator
Debenhams
Edinburgh, Midlothian
1985.08 - 1987.01
- Answered all calls from public calls and connecting them to the relevant departments.
- Announcing store opening and closing messages on tannoy.
- Operating security cameras and radio security of any shoplifting in the store.
- Welcoming visitors and issuing visitors badges.
- Worked in the cash room counting stores floats and banking cheques and credit card payments.
- Delivering parcels and letters to Post Office
Education
GCSEs -
Firrhill High School
Edinburgh 1982.08 - 1985.08
SVQ Level 5 -
Pitman Training
Edinburgh 2012.11 - 2015.11
SVQ Level 5 -
Stevenson's College Edinburgh Office
Edinburgh 2010.09 - 2011.09
Skills
From 2011 to 2020 I worked in various roles within different companies Firstly as a volunteer with Health in Mind,in their fundraising department At the same time I completed my courses at Pitman Training keeping my office skills up to date with Windows operating system and previously returned back to college as a mature student to refresh my skills
Thereafter I went as a Support Worker in the Care Industry for 3 years but left to set up my own cleaning business which I still provide today
Outwith cleaning I work from home selling Avon products on Amazon and Ebay for I have been an Avon representative for 6 years
Am familiar with different operating systems I have experience on Windows XP, Windows 10 plus Google Suite Internet and emailing and presentations, plus social media accounts
Timeline
School Cleaning Operative
Edinburgh City Council
2022.10 - Current
Private Home Cleaner
Self Employed (Part time)
2018.08 - Current
SVQ Level 5 -
Pitman Training
2012.11 - 2015.11
Receptionist
Alan's School of Motoring
2010.10 - 2011.10
SVQ Level 5 -
Stevenson's College Edinburgh Office
2010.09 - 2011.09
Collections Agent (self employed)
Provident Financial Credit
2007.08 - 2009.08
Specialist Telephone Dealer
Bank of New York Mellon
2002.01 - 2007.04
Telephone Switchboard Operator/ General Office
Jenner's Department Store
1988.01 - 2001.01
Child Safety Seat Coordinator
Kwik Fit (head office)
1987.01 - 1988.01
Switchboard Operator
Debenhams
1985.08 - 1987.01
GCSEs -
Firrhill High School
1982.08 - 1985.08