Summary
Overview
Work history
Education
Skills
Websites
Projects & Programmes
References
Timeline
Generic
Pauline Harrison

Pauline Harrison

Moretonhampstead,Devon

Summary

Seasoned leader with strong focus on strategic development and governance. Drive organisational growth and foster collaborative environments through insightful decision-making and effective stakeholder engagement. Leverage comprehensive understanding of industry dynamics to steer transformative initiatives and ensure sustainable success.

Overview

24
24
years of professional experience

Work history

Chair of the Board

Moretonhampstead Development Trust
Moretonhampstead, Devon
07.2023 - Current
  • Managed team performance, celebrating successes and identifying areas to improve.
  • Worked with board of directors to establish objectives and decisively lead operations.
  • Built trusted relationships with board members to maintain constructive leadership.
  • Set strategic plans to govern functioning of Trusts operations across all sub-organisations, including Green Hill Arts and Wellmoor.
  • Repaired and improved relationships between all community focused organisations.
  • Steered board discussions to prioritise customer needs whilst achieving business goals.
  • Chaired high-level meetings, resulting in strategic alignment across trust arms.
  • Presided over annual general meetings, ensured transparency in operations.
  • Promoted a positive work environment to boost employee morale.
  • Implement new framework for financial reporting which cut waste and closed a deficit.

PRINCIPAL CONSULTANT

Planit Testing
UK
10.2017 - Current
  • Consult on a number of large scale or distressed projects by devising organisational strategies
  • Drive the performance risk mitigation strategy to maintain high standards
  • Identify the emerging technical solution through the adaption of existing methods and procedures
  • Produce RFI, RFQ, RFP, and other relevant tenders for work
  • Supported the organisational transformation from traditional to agile/uplift agile capabilities through big room planning and other activities
  • Executive and Senior Stakeholder engagement and management on Multi Million Pound Account
  • Extensive Thought Leadership
  • Resolved escalated roadblocks while monitoring quality control checks as per defined process
  • Motivated and rewarded teams for consistently delivering best results through training
  • Delivered exceptional services to key clients such as, Biffa, Whitbread, Arm limited, Ministry of Justice, Bank of England, Selfridges, British Heart Foundation, UKSBS, Sweaty Betty, Pets At Home, Specsavers, and Costa
  • Multiple Million Pound business, digital and tech transformation project deliveries.
  • Financial, Operational, Management, and Business transformations
  • Strategic and Tactical planning to C-Level
  • Mentor and develop junior and mid-management level careers
  • Develop mentor and training program for company-wide rollout
  • Guide Project and Program managers through transitions in operational business practices
  • RFP/Proposal delivery.
  • AI Ethics and Governance
  • Evaluated company policies for alignment with regulatory requirements.
  • Presented findings at industry conferences, showcasing thought leadership within the field.
  • Developed bespoke business strategies for improved organisational performance.
  • Strengthened relationships with stakeholders through effective communication techniques.
  • Led team meetings to foster collaboration and improve productivity.
  • Researched emerging technologies, keeping abreast of industry advancements.
  • Achieved increased efficiency with streamlined project management processes.
  • Managed multiple projects simultaneously for timely delivery of objectives.
  • Analysed market trends, resulting in informed strategic decision-making.
  • Provided mentorship to junior consultants, enhancing their skills and knowledge base.
  • Negotiated contracts to secure favourable terms for clients and firm alike.
  • Identified potential risks to mitigate project disruptions.
  • Initiated cost-saving measures whilst maintaining service quality standards.
  • Guided clients through complex change management processes successfully.
  • Implemented innovative solutions, resulting in business growth.
  • Spearheaded process improvements, leading to increased operational effectiveness.
  • Fostered a positive work environment, boosting team morale and productivity.
  • Conducted in-depth research for enhanced industry understanding.
  • Guided clients toward improved organisational structures and better solutions for identified problems.

INTERIM TEST MANAGER (CONTRACTOR)

Sky Ltd.
St Albans/Osterley
01.2016 - 01.2017
  • Trained and directed the staff of 12 to 21 members across global sites while administrating budget, CAPEX and OPEX
  • Controlled complex issues across the board with resources, environments, access, and testing
  • Supported directors for developing best decisions while identifying pinch points
  • Recognised as a capability transformation programme group member as well as champion for implementing data and software quality standards
  • Transitioned the team from one department in data sciences to another data services in alignment with organisational re-structure
  • Lead Sky Mobile project delivery for initial launch
  • Led the optimisation of testing processes and practices in-line with ISO29119
  • Completed the development and integration of Jira as a new Sky tool
  • Drove business improvement in collaboration with the senior management.
  • Provided expert advice to developers, improving product quality before testing phase.
  • Facilitated successful product launches by coordinating end-to-end testing activities.
  • Fostered a culture of continuous improvement within the team, leading to consistently better results over time.
  • Enhanced communication amongst the team through regular meetings and updates.
  • Streamlined processes for quicker bug detection and resolution.
  • Improved testing efficiency by identifying and implementing more effective test strategies.
  • Optimised test environments with meticulous setup procedures.
  • Created robust risk mitigation plans, reducing potential project obstacles.
  • Ensured software quality by conducting rigorous manual testing.
  • Worked closely with stakeholders to understand requirements, ensuring precise testing focus.
  • Reduced errors in final product with comprehensive system-level tests.
  • Established stringent quality benchmarks for consistent delivery standards.
  • Managed a diverse team of testers to deliver high-quality results.
  • Implemented automated tests to improve accuracy and efficiency.
  • Developed custom testing tools, meeting unique project needs efficiently.
  • Identified bottlenecks early in the process, preventing costly delays later on.
  • Managed defect tracking process, increasing overall software stability.
  • Conducted performance tests for enhanced software speed and reliability.
  • Led team in creating detailed test plans for better project outcomes.
  • Coordinated regular training sessions, enhancing team skills and knowledge.

HEAD OF QA/QA & OPERATIONS MANAGER

Autotask, Tquila, & Roundpoint
Amersham/Cambridge/London, UK
01.2011 - 01.2015
  • Led robust transformation of failing test team to meet KPI standards
  • Completed training and graduate programmes within timeframe
  • Provided technical angle support as well as acted as a data protection officer registered with ICO
  • Facilitated acquisitions through transitioning of testing between countries
  • Significantly won law society work by presenting strong tender
  • Accomplished digital transformation project for law society
  • Improved customer confidence by working closely with all customers and clients.
  • Managed vendor relationships to ensure timely delivery of services.
  • Encouraged innovative thinking in team, fostered environment of growth and development.
  • Applied lean principles to operations management, reduced waste significantly.
  • Coordinated cross-functional teams, achieved project milestones on schedule.

Education

Certificate of Higher Education - Ethics of AI

University of Oxford
Oxford
/2024 -

Certificate of Higher Education - Governance of AI

University of Oxford
Oxford
/2025 -

Some College (No Degree) - Leadership And Management

Shaw Acadamy
Remote
06.2019

Bachelor of Science - Information Science

University of Teesside
Middlesbrough, England
05.2001

Skills

  • AI Frameworks, Ethics & Governance
  • Multi-million-pound Business Planning & Transformation
  • Data & Software Quality Standards
  • Tender Development & Negotiations
  • Inclusion and Accessibility Advocate
  • Performance Evaluation & Improvement
  • Process Redesign & Change Management
  • Technical Consultation & Research
  • Team Building, Mentoring & Leadership
  • Board Level Expertise and stakeholder engagement
  • Strategic Planning
  • Project budgeting
  • Operations management
  • Financial management
  • Network troubleshooting
  • Technical leadership
  • Organisational structuring
  • Programme oversight
  • Financial leadership
  • Policy development
  • Strategic consultancy

Projects & Programmes

  • Creation of AI Framework to ensure legal and regulatory compliance
  • Sky Mobile Launch 2017, including sign-up, billing, data security, and retail interface. Worth £20M 12 months after launch.
  • Replatforming of Now TV
  • Introduction of Ad-Smart commercials on all Sky platforms
  • F&O transformations at ARM, Costa and a number of financial institutions
  • CRM replatforming at British Airways, Vodafone, Funding Circle, Costa, Sweaty Betty.
  • Account Management, including single account worth £7.5m per year.


References

References available upon request.

Timeline

Chair of the Board

Moretonhampstead Development Trust
07.2023 - Current

PRINCIPAL CONSULTANT

Planit Testing
10.2017 - Current

INTERIM TEST MANAGER (CONTRACTOR)

Sky Ltd.
01.2016 - 01.2017

HEAD OF QA/QA & OPERATIONS MANAGER

Autotask, Tquila, & Roundpoint
01.2011 - 01.2015

Some College (No Degree) - Leadership And Management

Shaw Acadamy

Certificate of Higher Education - Ethics of AI

University of Oxford
/2024 -

Certificate of Higher Education - Governance of AI

University of Oxford
/2025 -

Bachelor of Science - Information Science

University of Teesside

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Pauline Harrison