Paulina Wojtyla

I am a highly skilled Customer Operations Manager with over ten years of experience providing exceptional customer service to multiple contracts and large teams of Customer Service representatives. My expertise lies in managing various facilities and resolving customer-related issues, including PFI contracts, public sector, and services management contractors. As a Customer Operations Manager, I have excelled in improving many operational regions of the department, including KPIs, personnel, customer and subcontractor relationships, team management, and reducing team absence sickness by a significant margin. I am highly experienced in optimizing department processes, and employee and customer relationships are also key priorities. I have developed training programs for team leaders and managers to become better mentors, resulting in increased customer satisfaction for employees and managers, and improved department service delivery. With my exceptional organizational skills, I can prioritize critical work effectively and build solid relationships with customers and team members. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Motivated Customer Operations Manager with ten years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company goals and meeting business objectives.

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