Paulina Ruchala
Leicester
Summary
Highly skilled professional with expertise in payroll processing, financial reporting, and retail operations. Proficient in Microsoft Excel, BrightPay payroll software, and Sage Computerised Accounting for Business (Certificate Level 1). Demonstrates strong organisational abilities, effective time management, and a proven track record in stock control systems, product pricing, and logistics coordination. Adept at handling customer transactions and enquiries with professionalism while maintaining accurate records. Fluent in Polish and English with basic Italian proficiency, complemented by a full UK driving licence. Career goals include leveraging extensive skills to contribute to operational efficiency and business growth.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Store Manager
GICOM Ltd Shop
Leicester
04.2021 - 01.2024
- Supervised and managed day-to-day shop operations, ensuring excellent customer service.
- Recruited, trained, and supervised staff, creating work schedules and delegating tasks.
- Created and managed staff work rotas, ensuring adequate cover for busy periods and holidays.
- Monitored sales performance, analysed results, and implemented strategies to meet targets.
- Procured stock from suppliers, negotiated prices, and managed inventory levels to meet customer demand.
- Oversaw stock control, supplier orders, and inventory management.
- Resolved customer complaints and complex issues in a professional and efficient manner.
- Ensured compliance with company policies, procedures, and health & safety regulations.
- Processed monthly payroll for employees using BrightPay system, ensuring accurate salary payments, tax deductions, and HMRC compliance. Maintained confidential employee records and resolved payroll-related queries.
Customer Service Assistant
GICOM Ltd Shop
Leicester
09.2019 - 04.2021
- Delivered high-quality customer support in person, over phone, and online.
- Handled complaints, enquiries, and account management requests.
- Processed orders, forms, and applications.
- Managed customer transactions, including money transfers through Ria Money Transfer and Western Union.
- Carried out buyback services, including purchasing and pricing of gold after receiving specialist training.
- Conducted valuation and purchase of electrical equipment, ensuring accurate pricing and compliance with company policies.
- Maintained accurate customer records and transaction logs.
Customer Service Assistant
CEX
Leicester
08.2017 - 08.2019
- Assisted customers with buying, selling, and exchanging electronics, games, and gadgets.
- Accurately processed payments, refunds, and store transactions.
- Conducted product checks and ensured correct pricing for second-hand items.
- Resolved customer complaints and queries efficiently, maintaining high customer satisfaction.
- Supported stock management, including inventory checks, stock rotation, and merchandising.
- Maintained clean, organised, and safe store environment.
Warehouse Operative
MACH Recruitment
Leicester
09.2014 - 07.2017
- Received and checked deliveries of goods and supplies for accuracy and quality.
- Inspected items for damage or missing components and reported issues.
- Stored goods efficiently and maintained accurate stock records.
- Updated paperwork and documentation to ensure inventory accuracy.
- Cleaned and maintained work areas following health and safety guidelines.
- Reported operational problems during shifts to supervisors.
Education
Secondary School - Journalist Profile
Mikołaj Kopernik
Jarosław 09.2011 - 05.2014
Middle School -
Jan Paweł II
Ujeżna 09.2008 - 06.2011
Skills
- Languages: Native Polish, Advanced English, Basic Italian
- IT & Software: Microsoft Excel, BrightPay payroll software (experienced in processing payroll, calculating salaries, deductions, statutory payments, and maintaining confidential employee records), stock tracking systems, Sage Computerised Accounting for Business (Certificate Level 1)
- Teamwork & Communication: Strong interpersonal skills, effective team player, adaptable and flexible
- Organisation & Planning: Well-organised, excellent time management, able to prioritise tasks efficiently
- Customer Service & Problem Solving: Experienced in handling customer transactions, complaints, and enquiries with accuracy and professionalism
- Driving: Full UK driving licence
References
Available upon request
Interests
Books: Mainly horror and thriller novels, enjoying suspenseful and engaging storytelling, Travel: Exploring new cultures and experiencing different ways of life, Cookery: Passionate about Italian cuisine, experimenting with recipes and flavours, Sports & Fitness: Learning to swim, gym workouts, and weightlifting to stay fit and healthy, Team Sports: Enjoy playing with others, developing teamwork, communication, and leadership skills
Timeline
Store Manager
GICOM Ltd Shop
04.2021 - 01.2024
Customer Service Assistant
GICOM Ltd Shop
09.2019 - 04.2021
Customer Service Assistant
CEX
08.2017 - 08.2019
Warehouse Operative
MACH Recruitment
09.2014 - 07.2017
Secondary School - Journalist Profile
Mikołaj Kopernik
09.2011 - 05.2014
Middle School -
Jan Paweł II
09.2008 - 06.2011