Paulina Puppel
Broughton Astley,Leicestershire
Summary
Detail-oriented professional with strong computer skills and proficiency in Microsoft Office. Demonstrates exceptional multitasking abilities and attention to detail, ensuring high-quality results. Adept at providing excellent customer service, aiming to leverage these skills in a dynamic work environment.
Overview
9
9
years of professional experience
Work History
Operations administrator
EV Cargo
Coalville, Leicestershire
09.2024 - Current
- Having a good knowledge of outbound and inbound activities.
- Keeping paperwork organised at all times.
- Having a good understanding of booking system and transport arrangements.
- Approaching drivers deliveries/collections with professional manner.
- Having a good knowledge of the internal system (CargoWise).
- Keeping trackers up to date.
- Solving operations issues with internal drivers.
- Having a good understanding how to create orders.
- Being able to communicate and work well as a team member.
Customer Service (Warehouse Office)
TNT Fashion
Glenfield Leicester
08.2017 - 03.2018
- Delivered high-quality service with attention to detail and professionalism.
- Addressed customer queries, resulting in enhanced customer confidence.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Utilised strong communication skills for handling customer complaints effectively.
Returns Clerk
Syncreon
Hinckley
09.2019 - 10.2019
HSBC Business Account Opening Specialist
Syncreon
Hinckley
04.2018 - 05.2018
Warehouse Operative
TNT Fashion
Glenfield Leicester
04.2017 - 08.2017
Warehouse Operative
Ceva Primark
Magna Park Lutterworth
10.2015 - 10.2016
Education
BSc in Software Engineering -
De Montfort University
01.2022 -
Foundation Year in Computer Science - undefined
De Montfort University International College
01.2021 - undefined
undefined
CT Skills
01.2011 - undefined
Level 3 BTEC Sub Diploma in IT - undefined
Regent College
01.2006 - undefined
Skills
- Microsoft Office
- Multitasking Abilities
- Computer Skills
- Attention to Detail
- Customer service skills
Languages
Polish
Native
English
Fluent
Skills
- Confident with the use of a computer and computer software's including Microsoft Office
- Good organisation, paper management, planning and time keeping skills
- Assists customers with their needs in a professional manner
- Ability to work autonomously, can process and analyse given information
- Excellent database management
- Can cope with working under pressure
- Quickly gains knowledge towards a new software, product or service
- Confident in verbal and written communication
Timeline
Operations administrator
EV Cargo
09.2024 - Current
BSc in Software Engineering -
De Montfort University
01.2022 -
Foundation Year in Computer Science - undefined
De Montfort University International College
01.2021 - undefined
Returns Clerk
Syncreon
09.2019 - 10.2019
HSBC Business Account Opening Specialist
Syncreon
04.2018 - 05.2018
Customer Service (Warehouse Office)
TNT Fashion
08.2017 - 03.2018
Warehouse Operative
TNT Fashion
04.2017 - 08.2017
Warehouse Operative
Ceva Primark
10.2015 - 10.2016
undefined
CT Skills
01.2011 - undefined
Level 3 BTEC Sub Diploma in IT - undefined
Regent College
01.2006 - undefined
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