Paulina Puppel
Broughton Astley,Leicestershire
Summary
Detail-oriented professional with strong computer skills and proficiency in Microsoft Office. Demonstrates exceptional multitasking abilities and attention to detail, ensuring high-quality results. Adept at providing excellent customer service, aiming to leverage these skills in a dynamic work environment.
Overview
9
9
years of professional experience
Work history
Operations administrator
EV Cargo
Coalville, Leicestershire
2024.09 - Current
- Having a good knowledge of outbound and inbound activities.
- Keeping paperwork organised at all times.
- Having a good understanding of booking system and transport arrangements.
- Approaching drivers deliveries/collections with professional manner.
- Having a good knowledge of the internal system (CargoWise).
- Keeping trackers up to date.
- Solving operations issues with internal drivers.
- Having a good understanding how to create orders.
- Being able to communicate and work well as a team member.
Customer Service (Warehouse Office)
TNT Fashion
Glenfield Leicester
2017.08 - 2018.03
- Delivered high-quality service with attention to detail and professionalism.
- Addressed customer queries, resulting in enhanced customer confidence.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Utilised strong communication skills for handling customer complaints effectively.
Returns Clerk
Syncreon
Hinckley
2019.09 - 2019.10
HSBC Business Account Opening Specialist
Syncreon
Hinckley
2018.04 - 2018.05
Warehouse Operative
TNT Fashion
Glenfield Leicester
2017.04 - 2017.08
Warehouse Operative
Ceva Primark
Magna Park Lutterworth
2015.10 - 2016.10
Education
BSc in Software Engineering -
De Montfort University
2022.01 -
Foundation Year in Computer Science - undefined
De Montfort University International College
2021.01 -
undefined
CT Skills
2011.01 -
Level 3 BTEC Sub Diploma in IT - undefined
Regent College
2006.01 -
Skills
- Microsoft Office
- Multitasking Abilities
- Computer Skills
- Attention to Detail
- Customer service skills
Languages
Polish
Native
English
Fluent
Skills
- Confident with the use of a computer and computer software's including Microsoft Office
- Good organisation, paper management, planning and time keeping skills
- Assists customers with their needs in a professional manner
- Ability to work autonomously, can process and analyse given information
- Excellent database management
- Can cope with working under pressure
- Quickly gains knowledge towards a new software, product or service
- Confident in verbal and written communication
Timeline
Operations administrator
EV Cargo
2024.09 - Current
BSc in Software Engineering -
De Montfort University
2022.01 -
Foundation Year in Computer Science - undefined
De Montfort University International College
2021.01 -
Returns Clerk
Syncreon
2019.09 - 2019.10
HSBC Business Account Opening Specialist
Syncreon
2018.04 - 2018.05
Customer Service (Warehouse Office)
TNT Fashion
2017.08 - 2018.03
Warehouse Operative
TNT Fashion
2017.04 - 2017.08
Warehouse Operative
Ceva Primark
2015.10 - 2016.10
undefined
CT Skills
2011.01 -
Level 3 BTEC Sub Diploma in IT - undefined
Regent College
2006.01 -