Paulina Ossowska

As a Senior Receptionist, I have developed extensive experience in managing front-of-house operations, ensuring a seamless and professional experience for both guests and team members. A key aspect of my role has been running the booking system, including efficiently managing OpenTable during busy periods. This requires attention to detail, excellent organizational skills, and effective multitasking under pressure.

I have successfully led and supported the reception team, providing guidance and ensuring smooth operations during peak times. My role has allowed me to enhance my face-to-face and phone communication skills to provide a welcoming and professional service tailored to guests' needs.

Handling conflicts and resolving issues with bookings is another area where I have gained expertise. I am skilled at diplomatically addressing concerns, finding solutions that balance guest satisfaction with operational needs, and maintaining a calm demeanour in challenging situations.

Overall, my experience as a Senior Receptionist has strengthened my leadership capabilities, communication proficiency, and ability to manage both people and systems to deliver an exceptional guest experience.

I began my journey at Côte Guildford as a Starter Chef, where I developed a strong foundation in culinary techniques and gained valuable experience working in a fast-paced kitchen environment. Over roughly two years, I honed my skills in food preparation, time management, and teamwork, contributing to maintaining the high standards Côte is known for.

Following this, I transitioned to the front of house as a Commis, where I embraced the opportunity to enhance my customer service skills and broaden my understanding of the guest experience. This role enabled me to build strong communication skills and a deep appreciation for the importance of guest satisfaction. My commitment to delivering exceptional service allowed me to advance to the role of Waitress, where I further refined my interpersonal skills and ability to thrive under pressure.

Later, I returned to the back of house as a Chef, where I applied my combined knowledge of kitchen operations and guest expectations. My dedication and leadership abilities were recognized, leading to my promotion to Team Leader. In this role, I successfully managed teams, ensured smooth kitchen operations, and maintained a focus on delivering quality dishes while fostering a collaborative and productive work environment.

This dynamic career path at Côte Guildford allowed me to gain well-rounded experience in both back and front-of-house roles, develop leadership skills, and contribute meaningfully to the restaurant's success.