Summary
Overview
Work history
Education
Skills
Timeline
Generic

Malwina Zagula

Birmingham

Summary

Dedicated and customer-focused hospitality professional with over 14 years of experience at Costa Coffee, including 8 years as an Assistant Manager (2010-2018) and a strong background in delivering exceptional service as a Barista. Adept at creating a welcoming atmosphere, maintaining operational excellence, and ensuring top-tier customer experiences in a fast-paced environment. As an Assistant Manager, successfully led high-performing teams, oversaw daily operations, optimized workflow efficiency, and ensured compliance with company standards, health, and safety regulations. Skilled in staff training, performance management, and driving sales growth, contributing to business success while fostering a positive and motivated workplace culture. Currently excelling as a Barista, combining extensive industry knowledge with hands-on expertise in crafting high-quality beverages and building strong customer relationships. Passionate about teamwork, problem-solving, and maintaining the highest standards of service. Known for adaptability, strong leadership, and a commitment to continuous improvement in the hospitality sector.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Barista

Costa Coffee
Birmingham
12.2009 - Current
  • Ensure all drinks are served to every customer in accordance with the brand excellence standards
  • Ensure food orders are prepared and served in accordance with brand excellence standards
  • Listen to customers complaints and resolve any issues brought to my attention
  • Adhere to health and safety standards and cleaning schedules to maintain a high level of cleanliness through out the store.
  • Assisted in inventory control measures for effective stock management.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Exhibited knowledge of various coffee blends for enhanced customer experience.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Promoted seasonal beverages effectively increasing their uptake.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Performed cash handling duties accurately to maintain financial integrity.

Assistant Manager

Costa Coffee
Birmingham
04.2010 - 08.2018
  • Operate the till in line with cash handling procedures
  • Keep up to date on Legal /Compliance logbook and core training
  • Ensure an understanding of all company and store level communication and keeping up to date with all business communication to rely back to my team.
  • Created a positive work environment, resulting in higher employee morale.
  • Managed daily operations to ensure smooth running of a shop floor.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Increased staff productivity by providing comprehensive training programmes.
  • Streamlined store operations with efficient scheduling.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Monitored sales performance regularly adjusting strategies as required.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Designed and implemented training to further develop staff based on business goals.

Education

Bachelor of Science - Business Management

Solent University
Birmibgham
06.2024

Skills

  • Barista skills Problem-solving
  • Barista expertise Time management
  • Communication skills Drinks up-selling
  • Team building Barista trained Leadership
  • Leadership proficiency
  • Effective delegator
  • Supervisory expertise
  • Recruitment and hiring practices
  • Staff management
  • Staff scheduling
  • Service orientation
  • Task prioritisation
  • Budget planning
  • Supply chain management
  • Time efficiency
  • Public speaking
  • Team Leadership

Timeline

Assistant Manager

Costa Coffee
04.2010 - 08.2018

Barista

Costa Coffee
12.2009 - Current

Bachelor of Science - Business Management

Solent University

Similar Profiles

Create profile
Malwina Zagula