PAULINA KOWALIK
Northampton,UK
Summary
Accomplished professional with expertise in P&L management and strategic account leadership, driving commercial strategy and operational excellence. Proven track record in client relationship management and stakeholder engagement, fostering continuous improvement and change leadership. Adept at team development, data analysis, and process optimisation, with a focus on achieving business objectives.
Overview
13
13
years of professional experience
Work history
Senior Key Account Manager
Arvato
, Midlands
2025.10 - 2026.04
- Managed strategic accounts with accountability for P&L performance and growth delivery.
- Assisted in developing client strategies that aligned with business goals and market opportunities.
- Supported executive-level stakeholder engagement and participation in quarterly business reviews.
- Facilitated operational improvements, focusing on cost reduction and service excellence initiatives.
- Monitored risk escalations and service delivery performance across complex operations.
Key Account Manager
Arvato
2024.09 - 2025.10
- Managed high-value client portfolios, ensuring service delivery and relationship growth
- Identified process improvements and efficiency gains across logistics operations
- Collaborated cross-functionally to deliver end-to-end client solutions
Head of Account Management
Synergy Retail Support
2021.09 - 2024.04
- Led account management department, driving revenue growth and operational performance
- Introduced automation tools improving efficiency and scalability
- Partnered with senior leadership to optimise cost structures and workforce planning
- Defined KPIs and performance frameworks improving service delivery and profitability
- Built and developed high-performing teams through coaching and succession planning
Department Manager
Decathlon
2015.01 - 2021.01
- Managed large-scale logistics operations and teams of 120+ employees
- Delivered significant productivity improvements using Lean methodology
- Led recruitment, HR, payroll, and workforce planning functions
- Maintained top operational performance across European network
E-commerce Team Leader | Receptionist
Decathlon
2013.01 - 2015.01
Education
Higher National Diploma -
Higher School of Entrepreneurship
Poland /2013 - /2016
Skills
- P&L Management
- Strategic Account Leadership
- Client Relationship Management
- Commercial Strategy
- Operational Excellence
- Stakeholder Management
- Continuous Improvement
- Change Leadership
- Team Development
- Data Analysis
- Process Optimisation
Accomplishments
• Improved account profitability via KPI-driven strategy and cost optimisation
• Successfully launched Amazon Prime integration within logistics operations
• Led warehouse relocation project with zero operational disruption
• Achieved best operational performance in Europe (2 consecutive years)
• Automated manual processes reducing operational inefficiencies and cost
Delivered 70% productivity increase through Lean transformation initiatives
References
References available upon request.
Timeline
Senior Key Account Manager
Arvato
2025.10 - 2026.04
Key Account Manager
Arvato
2024.09 - 2025.10
Head of Account Management
Synergy Retail Support
2021.09 - 2024.04
Department Manager
Decathlon
2015.01 - 2021.01
E-commerce Team Leader | Receptionist
Decathlon
2013.01 - 2015.01
Higher National Diploma -
Higher School of Entrepreneurship
/2013 - /2016