Paulina Kobusinska
Milton Keynes,Buckinghamshire
Summary
Motivated and enthusiastic hospitality manager with strong leadership qualities and maintain high performance. Known for excellent communication skills, a friendly nature, and a strong work ethic. Passionate about creating a positive team culture and delivering excellent customer experiences all while following procedures and adhering to standards.
Overview
7
7
years of professional experience
Work History
Shift Manager
JD Wetherspoon
Milton Keynes, Buckinghamshire
2019.03 - Current
- Led staff during shifts to ensure efficient daily operations in pub environment.
- Maintained professionalism and composure during peak hours to deliver consistent service.
- Provided exceptional customer service by addressing feedback and resolving issues promptly.
- Adhered to cash control policies for secure and accurate cash handling at all times.
- Managed stock control processes, including delivery oversight, wastage monitoring, and weekly inventory counts.
- Ensured compliance with company specifications for portion sizes and measurements consistently.
- Maintained office administration in accordance with company policies and GDPR regulations.
- Trained team members on specifications and measurement standards, promoting adherence to best practices.
Education
GCSEs - High School
I LO Stefania Semplowska
Tarnowskie Gory2017
Skills
- Leadership and Team Management
- Strong communication skill with team and customers
- Ability to work under pressure in a fast paced enviorment
- High level of work ethic and attention to detail
- Confident in using office apps
Languages
Polish
Proficient
C2
Timeline
Shift Manager
JD Wetherspoon
2019.03 - Current
GCSEs - High School
I LO Stefania Semplowska