Paulina Heflik
Milton Keynes,UK
Summary
Accomplished professional with expertise in account management, business development, and customer service. Proven track record in revenue growth strategies and client relationship management. Adept at stakeholder engagement, team collaboration, and data analysis. Strong problem-solving and decision-making skills complemented by financial reporting capabilities. Committed to leveraging skills to drive business success and foster long-term client relationships.
Overview
12
12
years of professional experience
Work history
Account Manager (Remote)
COMMODITIES WEEE TRADING
London
07.2024 - 11.2025
- Drive operational excellence, regulatory compliance and seamless workflow across urban mining recycling projects aligned to circular economic and sustainable objectives.
- Data Administration: Accurately process trades, customer orders and recycling outcomes, while informing leadership decision-making through data analysis.
- Account Management: Cultivate relationships with clients and logistics teams to respond to queries and complete trade transactions on time.
- Financial Administration: Scrutinise all aspects of trading to ensure smooth operations, with oversight of invoicing, FOREX fixations, metal fixations and hedging services.
- Supplier Management: Build and leverage strong partnerships with suppliers to a sustain steady, reliable flow of materials for recycling operations with £1.3 m worth of trade booked YTD.
- Portfolio Expansion: Exploited growth opportunities to expand the client base, aligned solutions to business requirements and forged long-term partnerships.
- Stakeholder Management: Secured buy-in from key stakeholders to drive business growth, involving in-depth negotiations with decision-makers.
Customer Success Specialist (Remote)
TELETRAC NAVMAN
Milton Keynes
04.2021 - 03.2024
- Devised and executed customer success strategies to build long-term client relationships and deliver exceptional experiences.
- Interacted with cross-functional teams to identify growth opportunities and sustain positive business outcomes.
- Account Retention: Proactively retained a database of 150+ clients through account management, resulting in consistently surpassing annual retention target of 85%.
- Revenue Growth: Increased revenue 40% through customer portfolio expansion, strategic upselling and cross-selling, underpinned by price management.
- Continuous Improvement: Enhanced products and services based on client feedback and spearheaded voice of the customer projects, support plans and VBC initiatives.
- Business Development: Built a pipeline of business and executed customer engagement strategies to exceed sales and retention KPIs by 120% in 2023.
- Problem-solving: Guaranteed positive results in resolving complex customer challenges, debt disputes, invoice anomalies and contract terms negotiation.
- Team Collaboration: Garnered client loyalty and trust by presenting data-driven ROI analytics and quarterly business reviews with the Platinum Enterprise Team.
Account Manager - Cyber Security
INGRAM MICRO
Milton Keynes
02.2019 - 07.2020
- Entered an account management role to oversee Tier 1&2 clients in the cloud division, requiring relationship building and revenue growth planning in a competitive sector.
- Conducted market research to identify trends, understand competitors and monitor emerging tech to redefine sales strategies.
- Target Achievement: Continually achieved and surpassed sales targets of more than £1million per month through portfolio management.
- Solution Development: Devised innovative solutions, streamlined onboarding and expanded product knowledge to continue to meet the IT and security needs of new and existing clients.
- Product Promotion: Interacted with cross-functional teams to drive engagement and showcased value proposition of solutions to increase sales.
- Customer Service: Consistently delivered a outstanding level of customer service to meet individual objectives and surpass SLA targets.
- Supplier Management: Cultivated relationships with a network of vendors and internal/external stakeholders through active listening.
- Pipeline Management: Employed advanced analytics and CRM tools to respond quickly to clients, capture sales trends and optimise pipelines.
Assistant Manager
PREZZO
Milton Keynes
08.2013 - 07.2018
- Supervised a team of 15 staff within a fast-paced flagship restaurant in liaison with marketing and product development teams, while overseeing operational excellence, customer experience initiatives and controlling profit & loss.
- Business Development: Improved customer relationships and generated revenue through upselling to achieve a £1million annual turnover.
- Performance Management: Hosted periodic meetings with staff and management to monitor and improve performance based on customer feedback.
- Team Leadership: Boosted staff morale through team building exercises and training facilitation to enhance employee engagement levels.
Education
Bachelor of Arts - Music Industry Management
University of East London
LondonSkills
- Account management
- Business development
- Customer service
- Revenue growth strategies
- Client relationship management
- Stakeholder engagement
- Team collaboration
- Data analysis
- Problem-solving
- Decision-making
- Financial reporting
Languages
Polish
Native
English
Fluent
Timeline
Account Manager (Remote)
COMMODITIES WEEE TRADING
07.2024 - 11.2025
Customer Success Specialist (Remote)
TELETRAC NAVMAN
04.2021 - 03.2024
Account Manager - Cyber Security
INGRAM MICRO
02.2019 - 07.2020
Assistant Manager
PREZZO
08.2013 - 07.2018
Bachelor of Arts - Music Industry Management
University of East London