Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic
PAULINA GANCARZ

PAULINA GANCARZ

Manchester,Lancashire

Summary

Accomplished professional with over 5 years’ experience in accountancy, administration, marketing, and customer service. Bi-lingual in English and Polish with basic proficiency in German and Russian. Proficient in systems including Sage, Fidelio, Arc, Microsoft Office applications (Excel, PowerPoint, Word, Outlook), and SAP. Co-founded and managed a private practice accountancy firm for four years. Expertise in preparing management accounts including profit & loss statements, balance sheets, payroll, VAT returns, and reconciliations. Experienced in hotel and hospitality management with exceptional front-of-house skills and executive professionalism. Demonstrates strong telephone etiquette and the ability to remain calm under pressure. Holds a Bachelor’s degree in English, a Certificate in Media & Communication, and is an AAT studier.

Dedicated Office Assistant with over 7 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft programs and history of achieving high data output.

Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft and history of achieving high data output.

10

Overview

19
19
years of professional experience
9
9
years of post-secondary education

Work history

Office Assistant/Caretaker

10.2022 - 07.2025
  • Career break due to personal reasons.
  • As a result I had a chance to develop my resilience, time management and problem – solving skills which can contribute a valuable asset to my future career.

Accounts/ Admin Assistant

Interlink Software
Wilmslow-Handforth Dean
10.2021 - 12.2021
  • Manual processing of receipts, invoices, and bank transactions
  • Processing expenses
  • Client administration tasks such as letter writing, Liaising with HMRC, General admin
  • Sending Profit and Loss, and Balance sheet spreadsheet
  • VAT returns

Trainee Pharmacy Assistant

Well Pharmacy
Wilmslow – Chapel Lane HC
10.2020 - 04.2021
  • Taking in and handing out prescriptions
  • Dispensing prescriptions
  • Using computer systems to generate stock lists and labels, ordering items
  • Selling over-the-counter medicines
  • Answering customers questions face to face or by phone
  • Referring problems or queries to the pharmacist

Credit Controller

Government Events Ltd.
02.2020 - 03.2020
  • Company Overview: www.governmentevents.co.uk
  • Contacting individuals or business customers when payment is overdue
  • Checking credit records and tracing missing debtors
  • Setting up repayment plans and working with debt counsellors
  • Setting up and maintaining customer files
  • Processing payments
  • Www.governmentevents.co.uk

Accounting Associate, Credit Controller

SPX Flow Technology Ltd.
Charlotte, USA
09.2019 - 10.2019
  • Company Overview: www.spxflow.com
  • Timely collection of outstanding accounts in line with Business Unit Credit terms- contact customers by phone and email to ensure cash receipts are made in line with credit terms
  • Regular phone contact with customers and SPX Business Units in an effort to maximize the cash receipts for the business, logging of disputes and driving dispute resolution
  • Produce daily update reports to track cash receipts v. forecast
  • Support with monthly audit controls testing
  • Support OTC CA associates in resolving and minimizing unapplied cash
  • Www.spxflow.com

Purchase Ledger Clerk

Morris Homes Ltd.
03.2019 - 04.2019
  • Company Overview: www.morrishomes.co.uk
  • Matching, checking and coding invoices
  • Data entry
  • Filing invoices
  • Reconciliation of supplier statements
  • Making payments via cheques
  • Setting up of new supplier accounts and maintaining existing account details
  • Being first point of contact for all relevant enquiries
  • Www.morrishomes.co.uk

Senior Accounts Assistant

Clayton Manchester Airport
Manchester Airport
11.2018 - 02.2019
  • Company Overview: www.claytonhotelmanchesterairport
  • Checking and Reconciliation of all Cash and Credit Cards from various departments
  • Preparation of cash Lodgments
  • Reconciliation of all lodgments and credit card payments with bank statement
  • Weekly float spot checks in all F&B departments, reporting the accuracy and differences
  • Purchase Ledger – Processing of supplier invoices onto Sage line 20
  • Ensure all miscellaneous charges, allowances, etc. have sufficient back up and are signed by the Relevant Senior Manager
  • Creditor reconciliation
  • Completion of bank reconciliations
  • Posting of journals from income audit into Sage 200
  • Preparation and submission of daily, weekly and monthly reports within strict timelines.
  • Report all outstanding invoices at the end of month to the FC
  • Payroll and expenses journals entry into Sage
  • Www.claytonhotelmanchesterairport

Accounts Assistant [Temporary Contract]

Ashley Howard
02.2018 - 06.2018
  • Company Overview: www.ashley-howard.co.uk
  • Processing Offers onto the relevant systems using Word, Excel Spreadsheets/SAGE and Claims System (Proclaim) and pro forma invoices as applicable.
  • Purchase Ledger – Processing of supplier invoices onto Sage line 50.
  • Sales Ledger – raising orders and invoices.
  • Bank reconciliations, daily reconciliation of BACs, cheque and card payments against outstanding debt.
  • Raising cheque payments for Client A/c, DSR, Equifax etc.
  • Www.ashley-howard.co.uk

Project Office BW Administrator [Temporary Contract]

MAG
08.2017 - 08.2017
  • Company Overview: www.magairports.com
  • Providing administration support to the project management office & wider project delivery team.
  • Assisting in the project tracking reporting of the SAP HANA system solution for MAG Group.
  • Preparation of ad-hoc UAT test scripts for the Manchester Airport finance team.
  • Www.magairports.com

Assistant Accountant

Castlestons Accountants Ltd
03.2017 - 07.2017
  • Company Overview: www.castletons-accountants.co.uk
  • Preparing year end Accounts.
  • VAT Returns.
  • Preparation of monthly Management Accounts.
  • Bank reconciliations, journal preparation and postings.
  • Visiting clients off-site & offering advice on financials.
  • Www.castletons-accountants.co.uk

Assistant Accountant & Marketing Director

PLG Accountants Ltd
08.2012 - 11.2016
  • Preparing and processing invoices for payment and resolving issues if required.
  • Preparing year end Accounts.
  • Management of company VAT & PAYE registration to HMRC.
  • Day to day management of 11 personnel including personal development, training records, payroll and delegation of work programs.
  • Market research and analysis to track market trends and adjust business objectives accordingly.
  • Resolving communication issues inc. sales and negotiation with potential clients.
  • Arranging and facilitating meetings with clients and potential investors.

Administrator & Receptionist

IWG plc
06.2009 - 08.2012
  • Company Overview: www.regus.co.uk
  • Customer facing role involving greeting customers in person & on the phone in a polite and courteous manner.
  • Carrying out administrative duties including typing, filing, data entry, writing letters, running errands & organizing diaries.
  • Accurately creating client files ensuring all relevant paperwork & documents are accounted for and stored in a safe and confidential manner.
  • Www.regus.co.uk

Reservations Coordinator

Townhouse Hotel
11.2008 - 06.2009
  • Company Overview: www.townhousehotelmanchester.com
  • Primarily responsible for efficient management of the reservation department in order to maximise room occupancy, revenue and yield in line with company procedures.
  • Taking reservations by phone & email from direct clients, companies and travel agents.
  • Ensuring all VIP guests are met on arrival and departure, and that all additional requirements have been actioned, in order to ensure good customer relations and establish future business opportunities.
  • Www.townhousehotelmanchester.com

Telephone Operator & Receptionist

United Business Centres
03.2008 - 11.2008
  • Company Overview: www.ubcuk.com
  • Managing a large call volume [circa 200 incoming daily calls] from Nationwide clients in a professional and courteous manner ensuring all calls are directed to the appropriate person and messages forwarded accurately.
  • Operating the computerised switchboard [Arc system], testing lines, reporting faults, maintaining & updating directories.
  • Administration duties.
  • Www.ubcuk.com

Front Desk & Executive Lounge Receptionist

Hilton
01.2007 - 03.2008
  • Company Overview: www3.hilton.com
  • Receptionist duties.
  • Performing all guest accounting functions and being part of the Accounts Team in assuring correct posting of invoices and guest bills.
  • Demonstrating a working knowledge of sales techniques to effectively sell bedrooms.
  • Www3.hilton.com

Education

Nursing Assistant Executive Diploma -

International Career Institute
01.2025 - 07.2025

AAT Level 2 Certificate in Accounting - undefined

Manchester City College
01.2013 - 01.2014

Certificate in Media and Communication - undefined

East Riding College
01.2005 - 01.2006

BA [Hons] - English Language Literature

Maria Curie-Skłodowska University
01.2002 - 01.2005

University Diploma in English Language - undefined

English Teacher Training College
01.2002 - 01.2005

Skills

  • Professional etiquette
  • Multitasking proficiency
  • Basic accounting knowledge
  • Knowledge of hr procedures
  • Accuracy in inputting data
  • Computer hardware understanding
  • Data integrity maintenance
  • Patience under pressure
  • Email correspondence expertise
  • Knowledge of gdpr standards

Custom

Available Upon Request

Timeline

Nursing Assistant Executive Diploma -

International Career Institute
01.2025 - 07.2025

Office Assistant/Caretaker

10.2022 - 07.2025

Accounts/ Admin Assistant

Interlink Software
10.2021 - 12.2021

Trainee Pharmacy Assistant

Well Pharmacy
10.2020 - 04.2021

Credit Controller

Government Events Ltd.
02.2020 - 03.2020

Accounting Associate, Credit Controller

SPX Flow Technology Ltd.
09.2019 - 10.2019

Purchase Ledger Clerk

Morris Homes Ltd.
03.2019 - 04.2019

Senior Accounts Assistant

Clayton Manchester Airport
11.2018 - 02.2019

Accounts Assistant [Temporary Contract]

Ashley Howard
02.2018 - 06.2018

Project Office BW Administrator [Temporary Contract]

MAG
08.2017 - 08.2017

Assistant Accountant

Castlestons Accountants Ltd
03.2017 - 07.2017

AAT Level 2 Certificate in Accounting - undefined

Manchester City College
01.2013 - 01.2014

Assistant Accountant & Marketing Director

PLG Accountants Ltd
08.2012 - 11.2016

Administrator & Receptionist

IWG plc
06.2009 - 08.2012

Reservations Coordinator

Townhouse Hotel
11.2008 - 06.2009

Telephone Operator & Receptionist

United Business Centres
03.2008 - 11.2008

Front Desk & Executive Lounge Receptionist

Hilton
01.2007 - 03.2008

Certificate in Media and Communication - undefined

East Riding College
01.2005 - 01.2006

BA [Hons] - English Language Literature

Maria Curie-Skłodowska University
01.2002 - 01.2005

University Diploma in English Language - undefined

English Teacher Training College
01.2002 - 01.2005
PAULINA GANCARZ